Hermans IDA pharmacy Review

An excellent pharmacy with great staff. I would recommend switching your prescriptions here, they will take care of you.

I have always had nothing but amazing outcomes from this location and this time as the owner is on holidays a big issue arose and it is being reported to the owner when he returns . I am not looking for anyone to turn away from this place but if u experience any similar issues to please report it to the head pharmacist and owner

First of all for a prescription refill they first of all contacted dr jacques which in fact my last name is jacques . But my dr is dr leduc in chemsford , apon us correcting this they they contacted a completly different dr leduc and were told i was not a patient there and apon us contacting the pharmacy were told this and i tried to assure they contacted the right dr leduc they were being hostile and saying yes as i asked questions thus saying yes without listening to what i was asking . So all weekend i had no pain meds and was in a ton of extra pain due to this and them saying i had to sort this out with my dr so now monday came and my drs was open and i spoke about it and they called the pharmacy to find out what happened and found that the pharmacy said they contacted the wrong dr at the start then they contacted the wrong dr leduc and that then they got it sorted and got my prescription refilled last week and its been ready for pickup since Thursday but when my gf went to get the prescription and was being very polite about things was told that they did not call to notify us the meds were ready cause we were being hostile and the lady was being extremely rude with my gf and very hostile rather then admitting that they massively messed up and would rather have me in massed added pain all weekend rather then swallowing there pride and admitting to there mess ups and confusions . I feel this is HUGELY unacceptable AT ALL . And i WILL be reporting this entirely to the owner of this location i hope no one else has to go through what i have had to . Update: We have talked to a head pharmacist other then the one already spoken to that has caused all this . And even she agree's that this is VERY uncalled for and unprofessional and that the lady withholding my meds from me is NOT right at all even if i was Hostile which i wasnt at all ever . but that is beside the point that she willingly withheld my meds from me since thursday ( friday my drs was closed) so we didnt find out my meds were even ready until my Drs called the pharmacist and they told my drs rather then telling me . And last we were told on thursday is that we had to sort this out with my drs to get my perscription refilled . The owner is on holidays but we will be making sure once he is back that he is fully aware of all of this . As we have NEVER EVER had any issues ever with anyone else

Hermans is always very helpful and the prices are awsome for a small store.

My name is Angele Dequanne and I've recently transferred to Herman's Pharmacy. Excellent service. However, There's one employee who is responsible for answering the telephone and for some reason she is very rude when talking to me and seems to not give me the opportunity to speak to anyone else. I have never met this person and feel very intimidated by her. She has no idea of my medical condition yet chooses to judge me. I've had to stop working due to health issues but was in the health care field myself in fact am more qualified than she is. We go to pharmacies not only for prescription pick ups but for advice as well and we certainly don't need workers to intimidate us. We are in a very serious pandemic at this time and I understand that everyone is under a lot of stress but employees like her we certainly don't need. I strongly recommend that she find another field that she would be happy to be in as I don't believe she's in the right field at this time. As patients, we don't need to feel uncomfortable when going to our Pharmacies. Herman's Pharmacy is an excellent place to go to and I recommend them to everyone but it takes only one employee to ruin it for some patients. I hope this issue gets resolved quickly. Other than that, I thank Herman's for their exceptional customer service.

Courtney loves hermans pharmacy always on the ball an great hospitality ...love all the staff an Herman too...

Switched pharmacies to come here and don't regret it a bit! They are so helpful

Was only in there briefly but they helped me within moments of noticing I couldn't find what I was looking for. The pharmacist even went out of his way to help me figure out disages. They seemed to know several customers by name. Would definitely return.