Hercules Corp. Reviews

The Hercules company is really the BEST company who handles everything so quickly and efficiently whenever we have problems in our building with the washers and dryers. They are so quick to come service our machines and provide refunds to residents who lose money in the machines due to operating errors. A++++++

One of the worst services, if not the worst service, I've had to deal with in my lifetime. This company is either incompetent or doesn't have the know-how of gaining a customer when it's incredulously simple on their end.

It's been over three weeks where I haven't received a "smart card" that is required to use their laundry machines. I've called over three times and submitted a request online countless of times and I still haven't received a card after 3+ weeks when their website states 3-5 business days.

To people who have moved into a building that uses Hercules service, I recommend finding a laundry-mat nearby. Go ahead and put in a request for a "smart card" but don't expect the minimal level of service from a competent company.

Update: it's been over 6 weeks and still no card. Reached out multiple times and they say they mailed it but obviously not.

Update 4/17: Lol, it's been 4 months and no card. Thanks for the reply though. I'll see if you can finally send it

My building recently updated to these machines. I personally do not use a smartphone. So this update was a huge pain, even when creating an account on my PC. The site wouldn't confirm if my card was correct or not, it basically states "If your card number is incorrect, the funds won't transfer properly". So you're basically setting people up to lose money, without your site confirming the cards we received. Secondly, the CVA code we received with our cards does not come up on your website to register my card to the laundry room. I just called your help line, and when I inquired about how to correctly set up an account, the help desk hung up on me. I called back and the auto response stated that I was "#1 in line for help", and then I sat on hold for 5 minutes before hanging up. I will never use this laundry service. Ever. It is too confusing to set up, and there are no guarantees as far as my credit card information being protected. I will continue to use coin operated machines nearby.

Total avoid. Their machines in my apartment building don't take coins. I can go down the block and use coins. I have enough cards in my wallet and I need no more. This system sucks and its too easy to steal debit/credit card information. This smart card is more like a dumb card.

These machines in ny building NEVER work and these people seem not care!

Wish I could give 0 stars here, the machines in our building are old (3 washers and 2 dryers), they constantly have issues wether it s the water staying in the machine or something with the spin and your clothes are all soaking. Now our money reloading matching doesn t work (I have tried it at least 20 times today with no luck) so I m stuck with half my stuff being dirty and half being wet since it won t let me load my card. You can t even reload it over the phone (I asked them when I called and they have to give me some code to put in the machine for me to get the money). They will send someone out within 24 hours but until then everyone is basically stuck in our building without being able to do laundry unless they still have money left on their cards (that s 47 apartments without a working money reloading machine). Oh also to add to the point it s much more expensive to wash the stuff at home than go to a laundromat where I d spend $30 max on all our stuff including sheets and towels and here I need over $50

I'm so livid my apartment complex decided to switch over to these machines that require cards that you refill through their app or website. They don't work. Called the hotline, they took ten dollars to load into my card- Never added to the account. How do you make any money when your app and website refuse perfectly valid cards?

Hercules is the far worst laundry company to use. The washers don t extract water out the machine leaving clothes soaking wet dry is don t dry close completely. And they cost too much for the price when the washers do clean all then . And the dryers are $2.25 to dry for 45 minutes. Should not have to play that price to dry for for an item that s going to be dry in about 10 to 15 minutes.

I do have a laundry smart card and I did put $30 on my smart card but I couldn t use my money when I tried to use smart card never it didn t show balance.I called to Hercules company 5 times I sent email like 3 times.Nobody helped me about anything.They sent me one code for laundry machine but also machine is saying invalid code.Last time I called them again and the lady even didn t listen to me and she said the problem is not about us.I was like did I call wrong company! That ll your problem.Really terrible service !!!

Worst company ever!! They switch machines in my building so I lost all the money on my first laundry card, then on this new fancy machine when I upload money to my card 4 hours later it says there is nothing there. Horrible company!!

Card system is terrible, if you lose a card, all the money on that card is gone with it, lousy system.

THE worst customer service I have ever encountered in my life. Very rude on the phone. Talking to you like you are wasting their time on the phone. Anyone thinking of getting this company for their laundry service DO NOT. You will regret it

this company continuously makes things that should be simple so hard and waste my time. The machines always takes out more money than they are supposed to, and I ve been trying to reset my password on their website for about 30 minutes already!!!!!! Why do they make things so hard!!!!!!!! It took too long for them to send a reset password then when I put it in they aren t accepting it. I HATE THIS COMPANY!!! LITERALLY DESPISE!!!

In addition the minimum I could put on the card using the machine is $10!!!!! WHHHHYYYYY!?!?!? Why is the minimum so high!!!! I only want to put in $5 I only need to out in $5!!!!! I hope this company fails because it just simply sucks. I m not using them anymore.

The company is ok...just dont understand why its 90 cent to dry your clothes for 15 mins?!

Companies this bad shouldn't exist. We are forced to use their machines in our building and Hercules never fails to make our experience terrible. Everyone involved with this utter failure of a company should be embarrassed. The fact that this trainwreck of a company is still operating is an indictment against capitalism itself.

Anywhere this company is located stay far away. This is the most unorganized company I ve ever dealt with in my life. The fact they are still in business honestly boggles my mind.

I finally got my 1 washing machine fixed in my apartment building since not even kidding last March.

Now the code machine doesn t work. Most likely will take 9 months to get fixed. The second washing machine now floods.

I ve yet to receive my refund of $11.75 and their so called location is in Hicksville. Unless the check is being delivered on a horse it shouldn t take 2 weeks to mail a check next town over...

My next steps are most likely to report this company to the better business bureau. Also to most likely take to small claims court over my lease agreement being invalid for 9 months now.

Once again STAY FAR AWAY if your building college anything at all has to do with Hercules. There company name should me more like Squirrel or something along the lines of that! Good luck!

their smart cards/charging station are anything but smart and the how to videos on their site don't match the charging machine in my building. it shouldn't be this confusing to use laundry. directions are unclear and messages from the machine don't make sense. I put in the laundry card since they say that's step 1 and step 2 I put in my credit card and the charging machine keeps telling me to take out the card without even asking me to put in the refill.

Absolutely horrible. Their Maytag machines are cheap and constantly break. They just installed new machines in my building and after trying for 2 hours just to get the damn machine started, it s already broken. BRAND NEW MACHINES! And after a single day of working are broken. Not to mention it overcharged me twice. This is so typical, let s make a severely cheap product that we can charge people a premium price for and pocket all the profit. This company s greed is staggeringly obvious and I for one am done.

70 units here, 5 washing machines, 3 top loaders,2 front loaders. Called yesterday that 3 top loaders not working. It s over 24 hours and the natives are getting restless.. not the first time either...

Worst service in New York! We are new clients. And we didn t know about 30 days policy. Right away after payment we called to company to make cancel. Because we can t spend $25 in till 30 days. And they refused us. Thanks for your welcoming service!!!
Will never use again!
Now we understand why laundry in our building always empty. And all neighborhoods using another laundry across the street.

Here we go again. Another weird issue with all the washing machines that dont recognize my card but the dryers do. The solution: mail in my card yet again to have it replaced. i love going to the post office and mailing in a letter and the card and wait a week it back like were living in 1980 until i can do laundry again. Its unfortunate that a company with such a vast customer base and potential for growth and innovation in their specific industry just doesn't really care. why my Manhattan condo uses them i do not understand, ive lived in many other buildings in manhattan. There are other services.
Will talk to my board

What a ludicrous system! Where to begin? Adding money to your card feels like logging into the pentagon. Actually getting the money on your card requires dialing in a number on one of their boxes. No cash allowed. Only card purchases of either 10, 25, 50 or 75 dollar amounts. There are no other/custom options available! Oh yeah and very expensive prices.... wish my building never switched from a coin system.

Very happy customer service experience with this company. My laundry card stopped working - and had a lot of $$$ still on it. I contacted the company and they asked that i mail in the damaged card. Within a few weeks i received a check in the mail for the cash balance on the card.

What a greedy company. Their machines don't work half the time. Washers fail to drain. The dryers break. They also purposely set the base price for drying below what it takes to dry an average load of laundry. Then will turn around and charge you 25 cents for an additional 6 minutes.

Although I appreciate the innovated idea, the overall execution of their online card recharge system is not user friendly. The revalue website graphically looks like it was designed back in '96. It is clunky and the system can never save my payment information for ease of access. I also do not get the logic on the system giving you a silly 10 digit DRM like key code to redeem your funds from one user picked location only (That has a code as well). I know the revalue machines are obviously internet connected. Could they just recognize my laundry card as mine? If you are concerned about security give us the ability to set under 5 digit PIN number for authorization. It feels this company does not give or knows how to give their consumers choice within their system. My best choice I made is to use my local laundry mat instead of Hercules. I wish them luck though and hope they can turn things around.

If I can give this product zero stars I would. Recently my building replaced our old coin operating washers and dryers with this product. The dryers are absolute garbage. They don't dry. Good luck if you are trying to wash sweatshirts and towels. Your only shot of getting dry cloths is to split one load of laundry between two machines. It should not be like that. I am amazed that new machines can be so terrible. I personally think that it is done on purpose to squeeze more money out of the tenants in the building. I only hope that people look at these reviews before deciding to put these laundry machines in a building. Trust me you will upset all of your tentants, and they will constantly complain and aggravate you. Even if other companies offer the same service for more money it's 100 percent worth the money not to have these garbage machines in your building.

You have a review rating of 1.6, and you've done nothing to fix that. My building has a dryer that has been broken for MONTHS and it hasn't been addressed. Your product and service is so subpar that you've offered $1 wash, $1 dry for the month of October because so many residents here take their laundry elsewhere instead of the convenience of their own building. What does that say about your service?

The cards they use are slow, expensive, and break easily. But I guess that didn't really matter, as I can't seem to give them money. The machine to refill your card, that you have to use, is frequently down.
I thought the several months we had no washers and dryers were bad enough. Con Ed and the city wouldn't let the machines we had be used, since they did not use the proper hoses to hook up to the gas line. So be careful, if your building has their machines hooked up to a gas line, they could blow you up.
But now, with the proper hoses, we still can't use them. The payment machine is often down. And guess what, it takes 24 hours for them to just check it out. Which means they put an out of order sign up, and with on fixing it... eventually..
Don't bother with them. They are bad.

I wish I could give a 0 star. These machines are horrible!!! Dryers do not dry at all!! I ve made numerous complaints and email. How does it take 5 hours to do laundry????????? And how am i spending $30-$40 doing 3 loads of laundry??? How!!!????

Could be better, but everything works. Machines do break down but are fixed quickly and there are enough in the whole apartment complex to find an empty working one. My building could use an extra dryer, though. Adding money to my card would be very easy over the phone or internet as well as for any refunds. Otherwise, it sure is better than the coin-op complex maintained system before!

Not even worthy of one (1) star. Outdated and poorly maintained equipment more suited for a scrap yard than a laundry room. Building managers and Co-Op boards should look elsewhere.

Thieves are the machine I steal my money and simply say they can not reopen it and call the same night that my money was stolen, do not wash with these thieves machines, from today I do not wash anymore with their thieving machines

my smart card has had a error machine twice in the past 3 months ray over at hercules has gone out of his way to help me. our laundry room is in bad shape but thats the complex fault not theres, just wish we could add money at more locations and for us to be able to get new cards. we have to call and wait days to get card . machines work good..... but pleaseeeeeee get better cards :( i cant keep doing this error thing update 8/31/2018 yet another error message. :( i dont know whats going on.

Modern "smart" washers & dryers, connected to the app on my phone.... That's pretty cool, but they also charge a pretty penny, no doubt!!

They absolutely suck. They don't service their machines in my building at all. Our building has six dryers; only 3 of those machines properly dry the clothes, the other 3 leave them wet. It takes 3 hours to dry the clothes. One washing machine doesn't spin and these machines have been like this for at least a year, so they clearly are not servicing them. I have written them & they never responded. Any of the positive posts here have to be fake, believe the poor reviews.

The machines are so poorly maintained and the cards. There should be a way to get to your money back on weekends you know. The busy time!!

The work order I filled out for service to the machinery, was not done. The washers are in terrible shape & don't drain properly. Leaving us to have to wring them out after washing because they are soaking wet. It's just terrible, we have to dry twice or bring them home still damp, after all of that nonsense. Service leaves everything to be desired.

Thank you, Barry!!

The address is 2255 CRUGER AVENUE BRONX NY.

Added value online. They charged my credit card but didnt add the value to my card. Now I have three loads of wet clothes and no way to dry them. Called customer service and said they could credit my card tomorrow. What am I supposed to do with wet washing until tomorrow?

The cards deduct money between uses
Customer service is horrible

I lost my actual card and it has $50 on it and they would not add it to my mobile app account!! I asked for at least half and I was told NO.....
I HAVE RECORDED THE CALL AND WILL BE REPORTING THEM TO THE BBB

When you have a problem they ll tell you that somebody is on the way to fix it but you should know that it s all bull s.... and they will not refund you the money don t do business with them and if you have their machines already get rid of them for your convenience. Bottom line 0 in service. Now we re a few months later, as you see the company replyed in the review do you think that they follow up with me? No that s not the case they just make a play for the viewers to think that they trying to help out, in my particular case it s abt 6 months and nothing has been done to take care of my bad experience with them, horrible company!!!!!

Worst Dryers Ever. Don't dry clothes, rarely read the cards, half the functions don't work. Customer service does nothing but say they will send out someone who clearly doesn't fix the issues.

Great place. They bend over backwards for their customers.

I must say I think they have really good customer service as I have called a few times for card replacements, broken machines, etc. My issue is the actual dryers. I find that even without a full load the "newer" dryers still leave clothes damp- even after 50 mins. for a medium load (and not a ton of towels) They old dryers we had worked so much better - assume it is some eco-friendly trade off but I need to have my clothes dried in less than 2 hours!

The worst laundry machine ever. The water is coming out from the machine and yet the machine is able to charge me $3.00. Hope my building changes the company.

They suck. Period. My building switched to this company two years ago and they made a big mistake. Literally, there is not even a week that passes by without a problem with these machines: they break down, they operate only for 5 minutes after taking your money. The super of the building told me that a maintenance person from Hercules comes to our building everyday. Everyday! And yet the machines keep breaking down. You have to call the customer service to get your refund. They give you a refund plus an attitude. The fact that this company is still in business is a joke.

Live in an apartment they swapped out all machines for New Hercules washing machines it was the worst machines ever do not wash good always have to call customer service it makes a lot of noise does not dry the clothes when his rinse properly always soaking wet they get mad when you keep calling them to complain about the machines suck big time is the worst I would never recommend these machines at all Hercules machines

Terrible customer service and terrible service crew we have a machine for over a 1/2 a year and Didn't fix it properly it's not drynk for the longest time in the just ignoring us they're not coming to fix it

if someone has a different company what could use I will be happy to know

Once the dryer starts, if you open them to remove or add items, the timer keeps running. Not to mention, both the washers and dryers often charge the card but doesn't start unless you try paying again. Then, you're paying double because their tech is defective. Sometimes, the machine will charge your card but won't work at all. Simply unethical.

I live at 276 North main st. Apt. Cadillac Manor in spring valley ny. This is the worst laundry I have seen in the Ny area. There is no good service the machine stole the money and did not give me the card, customer service does not respond the place is in a very poor condition and the machines do not wash well apart are 4 drying machines and 6 washing machines which are very small and are approximately 160 apartments this laundry gives a lot of money to be in this condition and the machines in very poor condition and very few. Besides there is no laundry room

Absolutely terrible dryers. Each week, a different dryer (or several) in the laundry room doesn't dry the clothes properly. You never know which one will work, since they spin but somehow don't dry the clothes--it's like playing Russian Roulette. And then you have to go through the hassle of submitting a service request to get your money. I am completely unsurprised by all of the other horrible reviews here.

Terrible terrible terrible service!!
Why my complex continues to use their machines is beyond me. It's either the washers are broke. The dryers don't get hot. Or they make your complex wait at least a month and still counting to get our laundry room back up and running. Just a bad company to be there for quality machines and more so for service.

What did one bottle of molasses say to the other bottle of molasses? "You're slower than Hercules customer service."

I've lived in my apartment complex (Warren Hills, Nyack, NY) for 10 years. Hercules has an exclusive contract for laundry rooms equipment, and they milk that exclusivity for all it's worth. Three weeks to repair a washer. Three weeks (and counting) to fix a card replenishment machine. Literally, totally non-responsive to inquiries sent to their alleged customer service department.

Believe me, customer service at this company is little more than a rumor. My apartment complex shares the blame, as they allow these guys to get away with it. They have signs posted in the laundry rooms that effectively say don't bother us with complaints about laundry services; it's entrusted to Hercules and we don't want to know about it.

I've had good experiences and not so good experiences with Hercules Corp but for the most part, the right thing was done by me.

If i could give them a freakin zero i would bcuz they have the worst machine ...they be linking they dont rinse clothes good.......they have the worst customer service rep ever.......they raise the price on the dryer n they want more money 2.00 for 45 mins when it use to be 1.75 for 54 mins...they dryers r not drying my clothes for the price they asking for.....it take them 3 to 4 days to fix the machines.......mind you all this a brand new building n this should not be like this at all. Hecules corp u suxs bad get ur price in order..U want up a quarter to lower the dry time.i live at 1180 fulton st. Bronx ny 10456.... im really mad as hell about my clothes n customer service rep

Has a $5 minimum. I only use their mechines when I'm desperate.

Prices are always going up and yet the machines are never cleaned nor maintenanced. I've put many a request in for service due to faulty sensors or broken card slots or just "gunked up" detergent trays and the machines stay broken or dirty for weeks-- sometimes months -- at a time. Management should stop treating it as a turnkey operation and start servicing their locations with a lot more fervor for their paying customers.

the worst washing machines
If I could give minus 100 stars I would!!!!!

terrible. Their machines eat your money and then they just keep handing you to someone else to refund it but no refund ever comes. I am owed $50 when their card had an error.

good machines and service. I have reported a machine out of service and the tech is here with in 24 hours.

I've been a Property Manager of multiple multifamily buildings for the past 9 years in NY Metro. This is the only company I trust to recommend to my accounts. During that time I have been dealing with the same rep, who is fantastic. Important to note is that my former reps of other competing companies in the area have flown from their companies and to Hercules once they were bought out a few years ago. I used to have 2 companies I liked, but now all I have left is Hercules.

We have these machines in the basement of our apartment. Honestly the service is not the best, I've had to complain many times to customer service.

However, I will say their customer service is astounding for a laundry company. They replied to me on the weekends and go out of their way to resolve my concerns. 5 stars for customer service!

Worst machines I've ever used. Socks and other small items are constantly getting caught inside the rubber flanges around the doors, errors all the time with the washing machines and you have to rewash loads. Dryers that don't dry completely even though I've added extra 10-15 minutes of dry time and made sure not to overload with clothes. Most times I end up spending twice the amount of money to wash/dry laundry than if I had just gone to a regular laundromat. I've done apartment living most my life in NY and NJ, this company is by far the worst.

This is the worst customer service team ever. Their machine broke after I put my money and detergent in, when I called the first time i was hung up on, then when I finally spoke to someone they could only offer me a $2 check?! What on God's green earth can someone do with a $2 check? Can I use it on another machine that is sure to break? I am contacting the Better Bussines Bureau and anyone I can to let them know this company is horrible.

Written by Ms.Gordon,
I m surprised the owners of this company would even have their photos showcased on the website. This company operates out of my building in The Norwood section of the Bronx. It s a fairly new building with new equipment. However, their dryers in particularly have sucked from the beginning. I paid for 45 mins to dry sheets and pillowscases and still ended up with wet clothes and it wasn t a fully packed dryer. And this has been my experience always. That day I spent $15.00 and half my day, just to end up with wet clothes, hanging up, around my apartment some becoming sour.
I m told they have service ppl that comes to service the equipment but it doesn t matter if the results are going to be the same and we re left with none working dryers and half azz working washing machines, that s literally the definition of INSANITY doing the same thing over, expecting different results. This company is incompetent or doesn t give a sh** about people wasting their time and money while using their equipment something is OFF! Then they have the nerve to require that you load their card with no less then $5.00! Next stop complaints to Better Business Bureau, this company is EXTREMELY NEGLIGENT. I can t get my time back but I would want me money back their equipment is non working, they should be ashamed to have so many bad reviews... #BBB

The dirty or damaged disgusting washing machines my children have skin infection and it is because they never give maintenance to these washing machines in the buillding where I live

This is the company building uses for laundry service equipment. The prices are high for where I live but the machines do a really good in cleaning your clothes.

They just installed the machines into my community's laundry mat about 2 weeks ago. I was wondering why they were so empty all the time and before the place was always packed so I assumed the machines were efficient. I was hype to use it and when I went to load money on to the card, it was completely cashless.This whole community is cash based and the nearest bank atm of any kind is about 10 blocks meaning that if I want to use cash, I wouldn't be doing it there. I assumed then I could create an account and merge the two funds (they gave us a card to use) because the app has a slot for entering the laundry card number. Nope! Not only did it not work but you can't load a specific amount. You have a $10 minimum that must be loaded. Irritated, I tried to delete my card info and close the account but it turns out that if you close the account you lose all your funds (which I'm glad I did not load any money into) nor can you delete your card information once its been loaded. Oddly enough, as soon as I tried to delete my account, my password stopped working. I called customer service to see if they have a machine where I can load cash onto their card near me and if not to close my account. Once I was told that they didn't have a machine near me and tried to close to account, I was rushed off the phone being told my account was closed. I happened to check and found that my account was still open using the same password that couldn't work for closing the account. I reset my password and finally closed the account. I intend on just walking one block to the card operated laundry mat that takes cash as well as card to load their laundry cards over one that is so clearly money hungry that they want to drive you to spend money vs utility and efficiency.

I am at a laundromat other than my building. since last week the machine to add cash on your card is not working. I heard it worked for one person on Wednesday but today is Thursday and it did not work with three separate people they keep saying they'll send somebody but It's NEVER fixed.

Awful service, called twice for service in my building and no show and no answer. We have to file a petition to have a new service.

I bought a code online a few months ago for $50, the code did not work at the card kiosk and i was told it will expire in 30 days. It took 1 or 2 weeks, 5 phone calls and 5 emails until i was finally refunded my money, which could have been lost if my code had expired. Hercules does not allow customers to check their own laundry-card-balances online nor are customers able to add money to their laundry cards directly online, so as a customer you have to use the busted card kiosk in the basement to only hope that your payment goes through onto your laundry card and is not stolen from your bank account leaving you with zilch. This just happened to me yesterday. I lost $30 because i requested $15 once, the machine said remove card, i removed card and the machine said the transaction failed, i requested again. The money came out of my checking account twice but was not accredited to my laundry card. I am now out $30 for nothing and i have to wait until these 2 charges are not pending on my checking account until I can request my refund.
Hercules needs to hire a few computer experts to get their payment kiosk system and their website corrected. Unless, maybe they like it being broken this way... so they can get people's money!

Since they installed this new washers and dryers 2-3 years ago, there is no maintenance at all.
2 months ago I called them to repair 1 washers, still waiting for them. Today I called again. Sunnyside NY 41st Street. I hope they will read this review and do something about it!

Hercules services the laundry room in our building. Doing laundry there is expensive, and the machines are in disrepair.

Absolutely disgraceful company. Washers have been performing poorly for an extended period of time, barely even doing their job in frequent cases. We've reported the malfunctions and their techs apparently "serviced" the units. Well, they haven't fixed a single damn thing. I most certainly do not recommend. They're being paid a pretty petty for their service, a service they aren't providing. Thus they are literally stealing your money in broad daylight.

I want to thank a few people at Hercules Corp., who were instrumental in instructing me as to the correct operation of their new dryers and washing machines.
Donna, at first, help me over the phone to securely add money to my card by giving me a new code for money lost And Ray, gave me another code on a different day for the 5 times I tried and lost $6.50 and reimbursed to my card. On Tuesday, Eshack the technician who happened to be there
and explained first hand.a few things to me.
Earlier on. when the Dryer 2 gave me a false message that the dryer door was not closed...I actually tried 5 times to insert my card with the same message again.
Eshack, told me it was the lint door below the dryer. Apparently, these things are not always perfect when you are dealing with computer messages.
Nevertheless, during these hard times we are all experiencing with Covert-19 we all need to have a little more patience. Most people are good and if we stop to think. They really are.

May God bless you all and keep you safe.

( You are getting a 5 star rating for trying to help your customers.)

Whenever I m calling for refund of my laundry card.. they always tell to call tomorrow. It s been four weeks and I mailed the laundry card which has 32.50$. And they did not issue the check. And now they are telling that ur name is not in the refund list. Looks like they don t want to refund the money.
They make you fool by saying to you to mail your card and they will issue check on ur new address. Ultimately they want to eat your money. This is fraud

every month I get charged 2x ! I have to call the company no one assists me so now I have to call the credit card company to dispute the charges...

Takes a while to get used to in regards to techno laundry

Won't refund money when they're machines don't work!!!!! Garbage company!!! Rip offs

Worst customer service ever have the biggest attitude ,continuously hang up on me. The washer was broken my clothes where wet going on day two of not having my clothes washed or dried so they have just been sitting in the hamper wet

Terrible customer service and issue-resolution. What started out as a minor problem turned into a major hassle. After a week of phone calls and submitting screenshots (as requested) for a duplicate charge, I ended up speaking to a very rude CSR. He refused to offer the credit because "charges can post at anytime and it must've been from a previous payment" and "everything is right and we don't owe you anything". After reviewing every charge/post date from the month with him, there was, in fact, an overcharge. He asked me to provide additional statement screenshots with "more detail" and wouldn't be able to help until then. I explained that I sent them with all the information that he would need (the same CSR signed off on a previous email that included the screenshots, by the way). I escalated the call to a manager, with whom I went through the entire process again. Low and behold, there is the overcharge clear as day. While the manager was able to credited the charge (in the form of code for more laundry, not my credit card), there was no apology (from the CSR or manager) for the experience and no explanation of how it happened. I completely understand that things happen, but after reading some comments, maybe something fishy is going on with this company. The immediate dismissal of my request without any digging or problem solving was the first red flag. Customer service goes a long way and this company could definitely benefit from some training and attention to detail.

Terrible costumer services. Their machines never work and always worsen my clothing. Additionally, I requested a refund over two months ago due to the fact that their washing machine was broken. Never got the check in the mail. This company needs to create a costumer service unit because it seems like don't have anyone right now.