You still owe me credit..never received the money wasted in your #7 Dryer I wrote an email spoke to service guy. NOTHING yet. Now I can't even LOG IN to add money! I hate this password constantly adding money - you should have a physical machine with the keypad to swipe a credit card instead of just to check your balance! DUMMIES
Machines that are constantly broken, upping the prices of cycles that will half the time leave your laundry so soaking wet it'll take two (overpriced) dryer cycles to fix, and they'll all still end up smelling like a beach at low-tide. Horrible machines, by far my least favorite part of living in an otherwise nice apartment complex.
If I could give no star at all. Customer service is awful. They don't provide the SLA and have no back up plan for when equipment is not working.
Customer service is NOT helpful at all. One of the worst ever.
I live in a congenial 60-apt, building. We have two washing machines. Generally, neighbors are polite and cooperative in using these machines.
They are in use constantly. The same machine has broken down at least three times in the last ten days. Tenants made multiple calls. A Hercules representative stated a service person would arrive Monday morning. It is now late Thursday morning. I, too, would give them zero stars. I've been politely vocal in my frustation to phone reps. They're very friendly and professional. I now wonder if this foot-dragging is some form of retaliation. Our super, a stand-up guy, has no luck when he tries to intercede for tenants. Why?
Common professional decency, honesty, and accountability go a long way. We just want clean dry clothes, Hercules.
Not sure how you can make laundry more expensive, inneficient and frustrating. Well done guys!
The process to have the machines serviced is very easy and the response is quick
I asked them to refund my money. I cannot use their prepaid card. They told me to mail it to them and they would mail me a check. Instead of a check they mailed me a new card. Do not use this company if you don't have to.
Absurdly complicated, 2000 steps to get your clothes clean, even if you have cash and card in your hands.
I can get twice as much laundry done at the laundromat. This service is a money put. And the machines are cheap and sometimes dont get all the soap out.
15, 25, or 75 dollar to add money. no cash. Screw Hercules.
The prices are good but the service and upkeep is garbage. If the machines stop working and they are loosing money they will send a tech out. The tech ignores any problems or disgusting conditions of the machines, fixes the problem causing the machine to work, and leaves. The lint is caked up preventing your clothes to dry properly. Some machines just choose whatever cycle they want, reguardless of what you actually pick. Don t go with Hercules if you want you tenents to have quality machines.
My apt complex changed to this company a few years ago. The washing machines barely ever work, clothes come out soaking/ dripping wet/not clean. Clothes come out of the dryers damp. They re always here fixing them. They renovated the laundry room and the washers are giving trouble less than two weeks later. I m sure these are the same inefficient washers and dryers from before. I ve made the decision to just use my local laundry mat.
Have been trying to call them for a constant repair to 2 machines and have been on hold FOREVER it's been a week and no answer..
Just got Hercules machines installed in my building's laundry room two days ago. I was excited about the switch until I tried to use the machines. They gave us all laundry cards with complimentary $5 loaded on them. Went and washed and then tried to dry - dryer won't turn on. I followed all of the instructions and nothing happened. Next day I decide to try again. I decide to load $10 onto my card to do more washing (and hopefully drying) and for some very stupid reason, the $10 doesn't load onto the card - it loads to an account and you have to move it to your card via a machine in the laundry room (huh?!). So, I try to do just that and the machine wants a PIN. I don't have a PIN. I had literally just registered my card and the process mentioned nothing of a PIN! So, I call customer service. I ask what to do - where do I get a PIN? She tells me she doesn't know and to ask the building manager. I ask if we are supposed to get a PIN from the manager and she says she doesn't know! How do you not know? So I ask for a refund. Luckily it's offered with no hassle but you have to wait 7-10 for a paper check! I then proceed to tell her how ridiculous the whole process is and that I will be throwing out my laundry card and just travelling to the laundromat for laundry. She then asks me if I tried cleaning the swipe on the back of my card to get it to work. Huh? 1. My card has no swipe. 2. Card works fine - I can't get money on it! Not even sure she listened to me talk. As soon as I get my refund, I am trashing the laundry card and will just use the laundromat. I will also call my property manager to strongly recommend getting rid of these stupid machines as soon as the current contract is up. The idea of the smart machines is good but poorly executed. If the idea is to make it easier than dealing with quarters then MAKE IT EASIER THAN DEALING WITH QUARTERS! I'll take quarters over this system anyday. Building managers please don't fall for the allure of this system - keep your quarter machines.
Terrible company. Have washed clothes 3 times and 2 times were machines down. First time dryer stole my money and did not work. This time around the machine was down so I couldn't refill my card and my husband tried to go to a laundromat to dry the clothes and he was embarrassingly yelled out because people have strict policies about outside drying. He called at 9 am for a help and they said a technician will be out within 24 hours. ARE YOU *UCKING KIDDING ME? 24 HOURS OF WET CLOTHES? THIS COMPANY SUCKS.
I mean what s the point of having customer service if all they tell you is what you already know. Called many times and repeat the same thing. I ve been waiting for more than two weeks for my smart card to arrive. They sent it to an address without my apartment number. Then has the audacity to just say they sent it out again two weeks later. What a horrible customer service overall.
Machines dont fit a whole lot. Sometimes my laundry is soaking wet and i spend tons just drying it.
I have the same frustrations as everyone else. When the washers and dryers aren't broken, they're ok...but I feel like they break pretty frequently.
I always write emails telling the company when washers/dryers are broken and I never hear a peep back. Just say "thanks, we're on it" or follow up.
BY FAR the most frustrating things are the laundry cards:
First, how the F do you charge someone $5 for the pleasure of using a piece of plastic to use your machines...oh a monopoly, that's how...
Second, after some time the cards start having trouble being read by the machines...which normally wouldn't bother me, except the machines used to add money to the cards NEVER have problems reading my card or taking my money. Seems too coincidental/ironic that machines that take my money have no issues, but actually using the $ has issues.
The site is easy to navigate. Plus their customer service is great at getting back to you of you have any problems.
Rude as can be customer service. I spend 20 plus dollars a week using these machines and they are always broke. I wasted 12 dollars in the past week using these machines, I can't even get though to customer service. All I want is my refund
This company does a terrible job supporting and repairing their equipment. They say a repair person will be onsite in 24 hours but ive never seen this happen.
Dont do business with them your tenants will hate you for it...
Horrible!! Always something with them!! Web down can t refill card, customer service never helpful, machines dirty!
It's not a smart card. They should call it dumb card. Probably dumbest way to revalue your card
They took over laundry room operation in my complex a few years ago.Thev machines worked ok for a while .But over last year the dryers are usually .broken.I requested refunds almost every bwo weeks They have now installed different machines .Two out three are alread broken.The customer services is ok .But service worker don't fix the machines
This company is terrible- the customer services sucks, there is always an issue with the machine when it comes to loading money on your card and when you call the customer service number they tell you that everyone is gone and this is only the after hours number well some people work and we can only wash clothes after hours. 1 star if i could ;give them a negative 1 I would
Everytime I wash clothes the machines in my building end up being unbalanced there is no option to pause the machine fix the issue and re-start your cycle. Instead you have to wait for the cycle to finish re-adjust your clothes and PAY AGAIN to start a new cycle. Since I know this is an issue I have resorted to putting half a load in the washer and even then unbalanced this is ridiculous. Here s a thought how about we bring these machines up to the 21 century and have a pause feature where customers can re-adjust a load if needed without having to re-pay. A half load of clothes cost me $6.75 because these machines can t seem to handle a full load (or half a load at that).
Let s not get started on the dryers!
I sent an email to the vice president and his office emailed me back within minutes, very good company to do business with. They care about their customers.
My card was charged.Never received funds. My husband's card was charged. Never received funds. Is this a way to run a business? I want my refunds but the website says you can't issue a refund if there's nothing on the card.
I gotta admit I had absolutely no doubt filing my issue via Hercules' website would fall on silent ears and would not lead to a resolution to my problem.
I am happy to say Hercules surpassed my expectations of what good customer service should be. I got multiple email responses that my issue was heard, acted upon and resolved. They even sent me a new laundry card with the refunded amount I requested due to a faulty clothes dryer.
My advice to all of you reading this post...get your Hercules complaints, whether it's a broken machine or a refund, resolved via their website.
10/02/14
This is the second time that I have used the washing machine, No. 2 and it has returned the clothes soaking wet. This means that when I put the clothes in the dryer after 50 minutes the clothes were all still damp and so I had to do everything in the dryer twice.
I called your company and spoke to a man who at first asked me how much I should be refunded. I told him $3.00. For the aggravation I have gone through it should have been $50.00.
Why are your machines not functioning properly? I also asked the man to fix the clock in the laundry room. Since we started with your company the clock has been off and not keeping time. The super tried to put new batteries in it but it didn't work. No surprise that your clock doesn't work!
I have lived in this building for 20 years and we used another company that had excellent machines. We never had any problems with them. I am to say the least very disappointed in your company and would like you to address these problems. Do something about your washing machines or I will stop using your machines altogether and let others know of my bad experiences (there have been many) with your company.
The worse machines on earth! Always a issue with both dryers and washers , company is very quick in sending a check ( if the machine STEALS your money on your card) but it doesn't help at the moment! Super can't help either, so im either stuck with wet clothes or clothes that never washed! Now the card machine doesn't work and been waiting since yesterday for someone so i can put money in my card and wash my laundry! !!! Last night I had to take out all my loads after i put in detergent and all!!! Ugh!
Dryers does not dry well. Spent more money to dry than wash. One small load took over 1 hour and a half yo dry for 75 cents every 15 minutes. This was not just one dryer but several. This is horrible. If it was one dryer we could attribute it to a malfunction but that is not the cases. Both complexes have poor working dryers.
never use this company. wort on earth. most machine doesnt work for days. machine wash terible .
one star for the nicish people that are on the phone IF they answer
WORST!! I WISH I COULD GIVE THEM ZERO STARS! I just called Hercules because I put my clothes in the wash, then found out my card needed money. Guess what, The machine is broken.. Oh and they can't remotely add money so he suggested I take my wet clothes to an actual laundromat off the premises of my building. HE SUGGESTED I GO TO A LAUNDROMAT!! NEVER GO WITH HERCULES !!!
They were very friendly and helpful on the telephone
I went to fill up my card on 3 occasions this week and the machine took my money I plan to take my business else where I m tired being taken advantage of by a machine that s always broken now i want a full refund of my losses and don t know how I m gunna make it this week with dirty clothes
Honest and reliable business, they returned my credit along with the purchased laundry card I had at the time.
Someone should really investigate this company. The machines do not wash well, constantly eat funds off your card and do not spin properly producing an error code of "unbalanced". With rude agents such as 'Lana' in their customer service dept., it's no wonder the reviews are so horrible. We've only had their machines for a few years and one broke down so often that it had to be replaced. Take the reviews into account and think twice before going into contract with them.
We use them in my building. It's annoying that you have to put money on the card with your phone AND STILL have to add the money by machine once in the laundry room. Because besides having to drag my laundry n soap down. I also have to bring my phone to enter the code into the machine. Also when you refill your card it USED to be automatically on 75 dollars. So while doing my laundry 2 days before xmas, it charged my card 75 dollars. And their only way to rectify is that you mail then your card and then they will mail it back to you. Which is ridiculous. I just left it for future use but definitely wasnt great a few days before xmas. That is still their procedure but they did fix it so when you sign on to refill its automatically on 10 dollars not 75. So theres that.
card wear out and they charge $5 per card to get you money back. Cost me $5.50 to get $1.75 back...CHEAP AND RUDE
If I could post 0 stars for Hercules I would. They claim that they respond within 24 hours to any claims that their machines are malfunctioning, and maybe that is the case, but the machines have a bad habit of breaking again the day after they are services . My building got 'brand new' machines from them 2 weeks ago, and since they were installed, there have been 4 service calls of 1-2 machines. They are never all working, and the number we have is insufficient for our building anyway, so being down by 1-2 machines 95% of the time is deadly. When you ask them to do something about this record, they accuse you of lying.
It is very straightforward, purchasing or refilling your laundry card on this website. I like that they show images of each card so you can be sure you are refilling the correct card. It only took me 3-5 minutes to purchase a code, and I simply had to enter the code that I received in the station at the laundry room to add the money onto my card.
They have horrible services, in my building always the machines are not working and they just keep making excuses to fix it.
HEATHERWOOD LOW LIFE COMPANY DONT CARE MACHINE SUCK
The absolute worst laundry experience I've ever had. Card isn't accepted half the time, but deductions are made anyway. It's not hard to design a logic system that refunds if the payment isn't accepted - this is just a horrible combination of negligence and greed on their part.
Take $$ but no money in laundry card. Just needs to replace simple coin machines period. The worst laundry experience in my life. I would like to give no star if I could.
I used to live in apartment building that used Hercules washers and dryers and my experience was not all that good we had top loading washers at first with quarter operated dryers they constantly were unbalanced the dryers were so old filled with lint and ruined clothes because the lint would attach to sheets and shirts finally after 10 years, they were replaced, with 'modern' washers and dryers that used the card which ripped you off and, the, washers were so dark you could not see how much water if any were inside.. Finally moved, now I go to a laundromat that used real machines shape up Hercules Corp you could corner the market and excel but you need actual working machines and not scam customers.
We jus got this company in our building, the prices went up astronomically! They put in these tiny machines that cost more than the old ones and the standard size machine now costs double.
Btw they had 1 star recently from a ton of reviews. I believe they are buying reviews from a service now to change their rating
Hercules Laundry Corp. has machines in our building, all of the machines have been out of service for over a month. The company says they will make a service call and never does. I would highly recommend using another company!
I would not recommend this service. Many people in our building have been overcharged when trying to add funds to the laundry card. Then it can take weeks to get a refund. Also the credit card machine doesn't provide a receipt.
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