In Ravenna the waste collection bins have not been emptied for 3 weeks. The means that should do it are few, inadequate and often broken. It is an unsustainable situation for a city like ours in the height of the tourist season. Meanwhile, the bills continue to arrive.
Unfortunately, the more time passes, the more the quality of the company decreases. Sin.
A total gross disgust with all the other bad reviews ... But I have to ask you a question (even if I know you will never answer ... In this you are number one) but what the hell did you put them to do electronic meters? Meanwhile, estimates on estimates and the INTERESTS bring profit ... Very good
I do not recommend the Hera Group for life. The estimated ones are always wrong and despite the monthly communication of the gas reading, the bill is still wrong, with fixed increases of 30/40 euros! According to the Hera Group in September I would have already turned on the heaters, with an average of three hours a day! But I say, but are you out? Find another way to steal money that you are now known paper! Thieves
Shame on you three days without water and light in the province of Bologna
Historic site of the old Municipalized Company now Hera S.P.A. Inside there are industrial buildings that characterize the city skyline as the old gasometer. The building that runs along the boulevard to the end of the 80 was also used as a university canteen.
Welcoming and well organized offices with reception. Very short waiting times. Workers in the pits kind and ready to give information and solution to problems. Unfortunately there are managers with slightly more advantageous offers on the market ...
The Hera Group agency told me that I don't have to pay for transport. Then the first bill includes a charge of 58,81 for transportation.
In Solarolo, the person in charge of weighing the waste is always on the phone and very calmly makes you wait even. 10/15 minutes to weigh. Today he unloaded tires, edible oil and paper without weighing them because he was helping three people including two girls to unload a private van, a function certainly not related to his duties.
a a truck.
They do not send the invoices on time and then send them directly to a debt collection agency after less than a month from the deadline. I changed Hera for Enel and I am a god.
Complimentoni for your online services.
Send emails to complete the online procedure for paying bills online (a service that in any multiservice in Botswana has been active for decades, with enormous respect for Botswana ...).
Result?
Error screen (as per attachment).
Ok, I tell myself, I'm wrong: there is a fantastic tab next to "Request for assistance".
Obviously that doesn't work either (according to the attachment).
But I had to understand it.
Your offline services are already ridiculous.
Those online go hand in hand.
If you were really in the public market, competitors would kick you into the c ** or after a week!
Aside from the blows that come with bills, poor customer service and practically non-existent website.
Every 2 days in maintenance.
BAD
The water supply service works well without ever missing even during periods of great heat, the meter readings from their staff is carried out once a year so I advise you to notify them to avoid unpleasant surprises.
The cost per mc is too high that it seems that gasoline comes from the tap.
The adjustment in principle moves slightly more than the bimonthly average.
I hope I was helpful.
An open-air scandal. Impossible to interface with technicians or personnel quickly. Toll-free numbers and telephone operators. I understand them, however, they would be brought to each meeting, given the exorbitant costs and the poor quality of the service. Users are angry but there are no alternatives ... thanks Politics!
First bill 80 with consumption 0, other services 60
Thieves !!! The second bill: 10 consumption, 25 transport costs !!! ??? 9 VAT. I'm going to cancel, I'll be better with candles
Very organized also by virtue of the coronavirus. All well planned, polite courteous staff.
Sincere congratulations
Yes they are applied up to a certain point. Then .... nothing. I have not laughed
Hera Waste Service Bill December 2019: They are charging a minimum contribution of 600 liters per year of "undifferentiated" even to those who produce little waste! Unbelievable! They share personal data with other companies and also in Romania. Because?
Jackals! The last of a long series is this: they want 1800 euros for the water connection and then subcontract the work to 200 euros. Shameful.
beware of reimbursements first they pay the outstanding bills then send a cashier's check to an address that has ceased for 4 years to a user that has ceased for 4 years not using your address or your bank details then they tell you that in their judgment YOU have already cashed in .. there are the details to think of an offense by some scammer ... inserted in the system
Just made a passage of gas and light from you. I paid 30 max for gas, and 70 for light, I get the new 320euro bill. You are scammers. I can not say anything else. Your consultant with whom I signed the contract does not answer, your customer service, I miss you. Now I start to have fun with a nice complaint to the Antitrust for misleading advertising and another to the Guardia di Finanza of Bologna. Then you will see that something comes out. Are we going to get away ???
Difficult to speak well of the hera, they gave me unwanted bulbs and presented them to me as a gift and then made me pay them in every bill for 1 year and a half, the beauty of almost 200 euros. I have reported this several times and after almost a year in which they tried to pass the idea that it was my distraction (without success, recordings in hand where they never mention accepting bulbs for 200 euros) they proposed to me again return them at my expense to get the money back. Judge for yourself.
Water service completely inadequate. Too bad they have a monopoly and you can't change the supplier !!!
More than a service, it looks like a disservice. Too bad that it is also publicly owned, at least if it was totally private it just failed.
Inefficient, disorganized and unclear.
The worst company I've ever had
Bills don't come! I have to go and ask her! I have no words
Hi I wanted to tell you that the site for applications does not work well and that it does not allow attaching PDF or other files. Thanks, good job
We stayed over a week without services because of them; slow to respond and solve problems. Very bad.
I came in with a problem and an operator with competence and kindness solved it for me. I had already posed the same problem to the Hera Call center operators, receiving only inadequate and sufficiently supplied answers.
They suck like their site for a year and still don't change their domiciliation. Prices alleged exaggerated and before a refund you have to go crazy. They just sent me an email because there is not even an iban on the site to pay the expired bills, do you think this email never arrived !? Obviously never. They don't even answer PECs, and that's enough by law in a court! Avoid avoid avoid at all costs !!!!
They left all my quarter waterless during a global pandemia, for almost a day, without any kind of advice. No measures were taken to bring us the minimum water that we need for the hygiene or for cooking and drinking.
As an Englishman I am lucky to live in Bologna. The people, weather, food, and wine is all wonderful.
The water supply where I live (just 10 minutes from the center) in the hill however randomly goes terrible like I was living in a 3rd world country! Yesterday it looked like fruit juice (photo evidence available on request). No answer or apology ever from Hera. At best an instruction when I call up to drink it, and that it will be fine.
Good morning,
I am Mrs. Faulisi Santa, I have always been a customer of yours regarding electricity, gas, water, I had changed manager in 2016, but then from 2017 I returned to your Hera group, I have no negative things to report about it,
Except for a accident that I suffered on 01-28-2020, damaging my KIA SPORTAGE car against a well present in a 45 cm high parking lot, in via tabacchi in front of number 106/2, on the right side of the cockpit it was already parked a car, and getting ready to park on the left side of this car I bumped into something, and despite having reversed it was not visible, I had to get out to see what I was up against, I took all the photos, made a complaint to the municipal police who made the findings, Hera sends me a registered letter saying that they do not compensate me for the damage suffered, declaring the false that the cockpit was 60cm high, I have the findings made by the municipal police that say anything but, I had to follow the practice from a lawyer and are still pending. I want to clarify that before the registered letter arrived, the cockpit had been pulled away.
I have had a driving license for 40 years and have never been in an accident or taken against anything that was visible to me.
I don't think this is correct behavior.
unprofessional ... they have a huge mess. They were also unable to activate the contract with the first attempt for the internal problem. While the activation price is very high.
Cursed. They know they have a permanent job and there is no competition that people don't have the choice and they necessarily come to them.
What a shame
The worst ever! The only service they offer is DISSERVICE !!
They do not know how to do anything they are Incompetent. I don't know how she managed to hire such a staff.
ha.gruppohera.it
