Complimentoni for your online services.

Complimentoni for your online services.
Send emails to complete the online procedure for paying bills online (a service that in any multiservice in Botswana has been active for decades, with enormous respect for Botswana ...).
Result?
Error screen (as per attachment).

Ok, I tell myself, I'm wrong: there is a fantastic tab next to "Request for assistance".
Obviously that doesn't work either (according to the attachment).

But I had to understand it.
Your offline services are already ridiculous.
Those online go hand in hand.

If you were really in the public market, competitors would kick you into the c ** or after a week!