Ordered item 17 th April told it would arrive by 29 th , didn t happen wasn t even dispatched
Waited in from 8 am till 8pm , even took phone into the shower ,cancelled the order now , no confidence in this company ,ordered through amazon thank goodness no money taken
Friendly staff and great products at very competitive prices. Thank you!
Ordered 3 items on the 9th of December and paid for ten business days or less shipping. Was notified on the 10th that it shipped. Should have arrived by the 24th, because as much as their customer service disagrees with me, all mail and shipping companies operate on the 24th. Contacted them on the 30th when I still didn t have the product. Was told to wait 4 more days. Contacted them on the 4th, when I still had nothing. Asked for a refund and have heard nothing. The item was a Christmas gift. There have been no apologies from their end. So as it stands now I m out $38 for the items and shipping plus god knows what to place a phone call to the UK.
Buy elsewhere even if the item costs more. Because frankly it doesn t matter if said item is cheaper because you ll NEVER get it!
Edit: If the Royal Mail can t deliver it in 10 business days or less then don t advertise that on your website. And shocker...have asked for a refund twice and am being told to just wait longer. Going on 19 business days and STILL waiting.
Superfast delivery and lovely customer services. Thank you so much. Highly recommended.
An excellent range of baby items in the middle of St Albans - so glad we found it. We were able to try out a wide variety of prams and car seats and purchased a really nice changing back for our best friend who is expecting. Great prices too.
I ordered a Dr Brown Item and I received the wrong item inside the box and they didn t change, They said, I need resolve my Problem with Dr Brown. I ordered to Hello Baby no Dr Brown
Bought a double mountain buggy from this store, really helpful & friendly staff. Don't advertise they do price match but did knock a little off the buggy to make it slightly less than another store.
The shop team didn't mind my little boy playing with the toys and generally causing chaos.
Amazing customer service, my little boy left his bunny in the store (lucky we had a spare at home), Rebecca kindly sent Bunny back in the post to us! This level of customer service gets my custom any day!
Great parking directly outside the store.
Bought a couple of stair-gates; great value and customer service were very knowledgeable with product detail. The gates were easy to fit.. Thanks again Hello Baby
There was a small problem with my order, which was resolved without any issues by the customer care team. Really helpful staff and quick turnaround in the midst of COVID-19. Will buy from HelloBaby again
The item came swiftly and as described. The price was competitive - thanks!
Difficult and autocratic customer service experience. I cancelled an order after I realised the item was available 25% cheaper with another company. The refund was tricky.
Edit: Contrary to the sellers response. Delivery was neither refused or ever attempted as I had cancelled the order. I believe the seller wanted to demonstrate their displeasure that I had cancelled the order and hung onto funds long afterwards, even though no delivery would be attempted and I could not possibly receive the overpriced item. As previously stated - tricky seller.
Received an e-mail on the 25th of may saying my order was shipped, still hasn't arrived. Don't order from this site - it's a total scam.
And no, due to covid-19 this type of delay is not to be expected. Have ordered other things from all over the world and as of yet, this company is the only one that seems to be having issues.
This is a great online retailer and even better that they have an actual shop local to me so I can pop in for advice or to check out products. Great range with everything I need for my baby and prices and really competitive. Highly recommend! The friendly helpful staff make shopping here even better.
I ordered via a French Market place not knowing that the company was based in England. Bad Luck, the customer service think it's acceptable to tell you that because you place an order on the 28th November, you can complain about the reception of your order before the 2 January. I mean, you get delivery from Asia quicker than that.. Appalling and shameful. I want my money back!!
Really easy company to order from and great products. I looked everywhere for my pram and HelloBaby was the only company to have it in stock at a great price. Will definitely buy from them again.
Bought our snuz pod from Hello Baby at a great price. Now using it for our second daughter and happy enough to come back here to review and say thanks. Thanks!
Got a toy for my daughter, she loves it!
Good price, arrived in time, what more to say!
Hello Baby helped us out of a tight spot when our usual supplier let us down. Professional & friendly, with competitive prices and fast delivery. Very happy!
Swift delivery and friendly service. Would definitely use them again.
Excellent service - prompt delivery, well packaged and an excellent product - my son was delighted with his present ! Thank you!
Helpful staff answered my questions. Ordering easy and my items arrived quickly. Thank you.
Fantastic range of aden + anais items! The best quality muslin.
Ordered a car seat shipped to Ireland had it at the door 2 days later no messing around great service.
Really lovely people who gave me lots of advice before I bought. Great price and quick delivery. Highly recommended.
Ordered, heard nothing, contacted customer services to find that the order wasn't in stock for another 5 weeks and would I like to wait. Blamed a computer stock error. Strange as that's what the other 3 companies used as a reason when ordering other items during this lockdown. It looks like companies are taking money for items that they don't have during covid. Not acceptable.
hellobabydirect.com
