Heaven Hill Distillery Review

Very professional crew and working environment. Sometimes the yard can be crowded but plenty of docks, and they'll load you up in less than an hour of your check in.]

Very friendly staff , usual wait for loading and unloading 2 hrs.

Wonderful experience at the center and tour I recommend anyone that's has never been to go, tasting was great as well and Paul and Herb really know their stuff.

A true family distillery. Everyone remembers the great fire....but now you can enjoy the amazing products from Craig and Parker Beam! Must visit, must drink, amazing!

Little bit different of a Bourbon Trail Experience. Not exactly what we were expecting to see. Holly was a great tour guide, and it was only our group on the tour which was nice!

Great experience. Tour and tasting was well worth the time.

Of all the distilleries we visited this was the one I was hoping would be great. Our tasting was basically walked through super fast.it looks like it's stuck in the 70's.just not the same attention to detail as you would have thought from one of the largest distillers. You could buy branded everything though.

The distillery, without distillery! I was surprised, that they use a distillery in Benheim, and don't have a still onsite.

Tour is OK, but not exceptional. All in all its good enough for 3 stars.

By appt only.dont come more than 30 min early or they will send u away.once u in the dock,they're pretty but the line is always long.

More like a museum. Fun quick stop, but not the most exciting on the bourbon trail

Nice folks when delivering. Quick to get you pointed in the right direction and moving. Good work all. Ps. Smells like wiskey here ummm mmm lol.

of the distilleries in kentucky, heaven hill has by far the best tasting room.

Good tour with some quality bourbons. Don t drink anything over 100 proof. Get he good stuff. Elijah or Old Fitz

As the largest family owned bourbon distillery Heaven Hill is quite an impressive operation. The grounds more closely resemble a military compound than a distillery as all of their rickhouses are impressively similar and neatly organized.

The "tour" is more of a seminar with a tasting to follow. It was nice after having done numerous other true tours on the bourbon trail, however if this is your first experience at a distillery, you will be missing out on a lot. The tasting is good, and because Heaven Hill produces so many different labels, you get to try bourbon/whiskey from a wide spectrum of recipes (wheated, high rye, straight rye).

You can learn a lot about bourbon from this tour, but you'll definitely miss out on a large chunk of the experience if this is your only distillery stop.

We did a tasting your. They gave us four tiny tastings for $ 20.00. Kind of an underwhelming experience. First distillery we have visited that prices their liqueurs there higher than the local liqueur stores. Our family has visited many didistileries doing tours and tasting and this experience ranks near the bottom.

Enjoyed the tasting room. Love the smell of the barrel aging buildings.

They load quickly here, the longest wait is getting your paperwork.

Easy way to get here was I-65 to BlueGrass 9002, exit 150 make left, Parkview (street becomes Loretto)make left, entrance on right hand side, don t miss it! Turn right into security gate.

Stop on in. Sample all the bbq sauces. And might as well do a tour n tasting while your there!

So far the most expensive tour we have had at $20 per person. We watched a short video and then taste tested some of the products. The guide was fair. I do like that it remains family owned by an American family.

Im guessing they dont make enough..
$10. each for a tour..
They won't tell you if they are Phasing out the FitzGerald brand and replacing it with larceny, which is also good.

Informitive tour-lady seemd a little pridefull and their is the sign

They were practicing for the town barrel roll championship.

Tasting was great and Jennifer was super knowledgeable.

Larry was GREAT! Was a few minutes late on last tour start time, but was accommodated with A "private tour". Most knowledgeable and personable tour guide I have ever met!
Tasting was even better! Chocolate was great!
My sincere THANKS to Larry again!

Did the higher level tour which is basically just paying for a tasting. Good tasting but little information.

Enjoyed my experience, great people, great tour and tadtong!!

Wonderful Tour. Lots of info and the tour mostly takes place inside of the Rick House.

I'm not a bourbon fan at all, so I didn't drink during the tasting but the women who do the tasting were funny, extremely nice and she knew what she was talking about. She could answer every question thrown her way.

We took the $10 tour which included a tasting. Our tour guide, Joann, was great. She was very knowledgeable and we learned a lot. Lots of goodies in the gift shop. Would have loved to see how the bourbon is bottled but they don't give tours of that.

Awesome experience. Our tour guide was extremely informative and super friendly (Holly). Very personable. The place itself is very clean and up to date. The bourbon and whiskey was great of course. Highly recommended!

Visited Heaven Hill Distillery on the Bourbon Trail, what a great experience...fantastic display of bourbon and whiskey stills, excellent historical display in visitor's center, nice selection of merchandise; our tour Guide Holly was personable and very knowledgeable about the distillery and its history; unique round tasting room; rickhouses were a great site to behold: >23,000 barrels of bourbon in one building...do not miss Heaven Hill!

Definitely the best distillery tour in Bardstown. Much better than the overhyped Jim Beam

My husband and I were there on Friday, May 27th. I have to say we were very disappointed in our "tour." The only reason I paid 20 dollars for me to do the tour was I thought we were going to walk around and see different parts of the distillery. When in reality we were taken to backroom and shown a video of their past and aspects of making of bourbon. According to the tour description online, we would have been given a history tour of the gallery, which was not fulfilled. We also tasted a bourbon that they were not selling because it was not up to their standards of excellent. We wished we would have tried a bourbon they were selling.

Holly was a great, very informative tour guide. Learned a lot from her about bourbon.

The tour was not as good as several other distillery tours in the area. There is no distillery on site because of a fire several years ago. It is worth seeing if you are in the area and like distillery tours. You only see a storage barn and have a tasting.

They said walk ins are welcome, not true. Two of our tours before hand ran longer than expected so we rushed to their distillery made it there 15 minutes before their last tour at 4pm. They said we were too late that they were already booked. They said their was nothing they could do even after I explained we drove over 7 hours to get there.

Usual load time. Can get a little crowded, though. Plenty of room to back.

I haven't been to the distillery, after only a taste one is legally drunk. Speaking of taste I really enjoyed my Evan Williams Egg Nog this year. It was a bit
'hotter" than last years but the flavor was full bodied and did not disappoint.

I heard from a fellow worker about Elijah Craig and sprung for a bottle early in December. A gift bottle of Courvoisier XO stopped me from opening it earlier. It is indeed as good as described. The oak taste while present is not overpowering, the flavor, ambiance, color, and smell (I don't like the word Bouquet) are world class. It hits about like good scotch. I will enjoy this often with my pipe and music...

The6 were pretty fast on loading. Have a sitting area. No samples for drivers. Lol

I've been there couple times and got loaded right away. Cool staff in the shipping office!

A beautiful distillery just up the road from the Willette distillery. Very knowledgeable staff make for a quick tour and tasting. The gift shop is mixed in with interactive information stations that teach about the history of Willette and production of bourbon. Lots of jams and sauces to try along with spices and drink mixers.

Heaven Hill is interesting. They have a small building (looks very cool inside though) that offers many many options. Their tasting room is quite neat. Their products are on the higher priced scale, and they only allow one tasting per person. Otherwise, good experience.

Unfriemdly lady at the register did not give us a choice in tours. We were told it was $20. Sat in a room listening to someone talk then sampled bourbon. When asked about the tour through rickhouses, we were told it was too late. Disappointed

Highly recommend this tour! The tour guide was extremely knowledgeable and offered insight into both the Heaven Hill brands and the bourbon industry as a whole

This wasn t a destination that was on our radar... but it should be on yours!! When you go, ask to go on Allen s tour! He was amazing and so knowledgeable!! Oh... and the Bourbon is awesome!!

Tour was good, and tasting afterwards.
Quite a number of products for sale included blended liqueurs that I have used in jam making and sauces.

The distillery tours were full so we took the warehouse tour, very informative and funny guy! We had a good time!

Manufacture and distribution of liquor period friendly on Truckers. Let me go get some pictures

Awesome experience. Jennifer was super friendly and knowledgeable. Got to tour a vintage rickhouse. Delicious tasting too. Full marks. Highly recommend!

Shipping was very slow to get trucks loaded. Staff was friendly enough

Did $20 tasting. 4 decent options. My only compliant was cleanliness. Holly who was handling the glasses and filling pretzel container was obviously sick. She was sneezing into her hand and then wiping hand on pants. This is unacceptable at anytime, especially during worst flu season in a decade.

Fairly quick to load; pretty strict on appnt times.. kinda small to maneuver to the docks...

Excellent rickhouse tour and tasting. Friendly and knowledgeable tour guide. Part of the location is under construction but that did not inhibit our enjoyment upon visiting. Worth a trip now and after the expansion is completed! Highly recommend

They have 2 tours. A $10 and a $20. We did the 20. Turns out it isn't really a tour. Just a tasting with a short vid first. A bit disappointed.

Fantastic distillery with a great history! We learned so much from Paul and for to taste some outstanding bourbon. The staff in the shop were all amazing, knowledgeable, and kind. Heaven Hill is an absolute must stop!

Fantastic family owned and operated distillery. Home of great award winning products.

I work here and the people are always nice and willing to help.

Heaven Hill has many brands of Bourbon a d a very nice visitors center / tasting tour.

Quick loading very professional staff.
Big parking area for trucks. Clean restrooms. Only thing is this place is extremely hard to find. Location is not grate at all for 18 wheeler's to get into.
Back 2 lane county roads that twist turn and are not made for semi trucks.
Be extremely carful drivers, lots of blind hills and sharp curvs

This wasn t a destination that was on our radar... but it should be on yours!! When you go, ask to go on Allen s tour! He was amazing and so knowledgeable!! Oh... and the Bourbon is awesome!!

I'm here often. Check the tour out, you'll like it. Buy some things too

This was our first bourbon trail stop and the experience was awesome! We did not have time for the 3-hour distillery tour, but toured one of the buildings where the whiskey is aged in charred oak barrels. The post-tour tasting was outstanding and educational as our guide, Becky, described each tasting and how to appreciate the subtle differences in each batch. The bourbons were delicious and the gift shop was very nice! A "must visit" place!

Another fun place to visit on the bourbon trail. LOVED it!

Becky did a fantastic job as tour guide. The rickhouse was amazing, and the tasting room is very unique. We've been here before, love it, but miss the movie they used to show...It was very informative and interesting, why they iced it, I have no clue.

The staff are very friendly. Great atmosphere and bourbon is tasty. I ended up buying some of their hot sauce. If you are doing the bourbon trail, this place should be on your list.

Recommend the Bourbon Connoisseur tour if you like bourbon. This site does not have actual distillery tours. Offer history, tasting tours and gift shop. The rack houses are located here.

Lovely tour. Iris was so knowledgeable. I have been on so many tours and she was the best!! Felt so comfortable here! Would definitely come back!!

We didn't get to do a tour because we showed up as the last tour was leaving. Checking out the grounds and the Bourbon Heritage building was very neat. Make sure you get some limited supply bottles while there.

Arrived about an hour early for my appointment time, after checking in I got in the dock and was loaded quickly.

Bourbon trail stop. Enjoyed learning about the history of Heaven Hill and how Bourbon is made. Nice gift shop with unique items

Horrible. Do not ever expect to get your rebate from them. I called their corporate # and left a message for Bethany Sherman, who takes care of these rebate problems (must happen a lot). I will not purchase another Heaven Hill brand again and will do my best to dissuade others! I will be complaining to the FTC and the BBB and would urge anyone else being denied a rebate and not getting funds they are due. My rebate was perfect and I have all proof! I have never not received a rebate from any other company.

Snotty lady at desk inside real attitude forcing people to sanitize there hands with there sanitizer spreading germs. Says she won't load you unless you sanitize with there infected bottle would not suggest getting loads from here I'm a "driver".

Great experience. Learnt a lot about the bourbon distilling process. Iris is s great raconteur! Nice gift shop as well

For semi-trucker : fast loading and don't forget to have ABC permit before coming here.

Lots of history and very good bourbon. Do the tour and a tasting