Healthjoy Reviews

This is the most worthless service that I have ever experienced. On two occasions I request them to find a provider or to make an appointment for me. Both times neither was done. The appointment took over a week to make. I had to contact them multiple times. On chat they are uncommunicative and unresponsive. They start an conversation and then it can take minutes for them to post a reply. They are clearing not listening to you. Finding a provider for me has taken over 10 days now. This company is totally worthless. Stay away from them!!!!

The services was really fast and beyond what I expected. I thought I would receive instructions for app use to set up another user. Instead, they did all the work for me. Exceptional!

The ability to talk to a doctor 24/7 for minor issues has SAVED me. It's so easy & effortless to use. P.S...love the convenience of having all my benefit cards in one place!

HealthJoy is amazing. I've performed a couple provider searches, and the HealthJoy team is always able to find me the best options at the lowest price. Saves me so much time!

Stay away from this app! They hacked my contacts and emailed everybody saying I recommended that they use this program. I ve never once used this app, nor have I gone to their website! This is a pure scam that illegally accessed my contacts to spread their garbage!!!!

Such a great place to work! And the product is so helpful.

Love this service! As a working mom it's rough when my daughter gets sick to juggle a doc appt and work. I was able to talk remotely to a doctor about her sore/puffy eye in 8 minutes! He called in an antibiotic cream ASAP and HealthJoy sent the information to her pediatrician so her doctor knew what was going on. Holy cow! My pharmacy even texted me when the meds were ready. This was the MOST efficient use of time. Mom win.

The consultant William Carr was super rude and asked me "you called us so what do you want" not really what I hoped for in this trying time. I got no help after because he completed my call as if he gave me help. Which he didn't. So no one else could help but they would send it to corporate. Why are the American people panicked? Wow I can't imagine why.

My original and HONEST review is at the bottom of this update and starts "This service is awful!"...

Addendum: (Updated again with proof of additional employee reviews 8 of 25 verified to be current or former employees)

This company's ethics are highly suspect and companies/people should be cautious.

I came to leave a review of my experience and found the reviews associated with this company to be suspect. Every experience was either 5 Stars or 1 Stars.. no middle ground at all. I work in software development and I have never worked on or seen an application that EVERYONE 100% love/hated. It is just odd even for a small sample size like 25 reviews to have everything at the extremes.

So I took 30 seconds and a Web search to find that the 2 of 3 first reviewers are not users but verifiable HealthJoy Employees.

It is questionable to review your own company and suspect when not even mentioning that you ARE PART OF THE COMPANY.

I didn't want to think that HealthJoy appeared to have encouraged employees to artificially raise their companies rating so I spent another 5 minutes expecting the first 2 to be outliers.

I was shocked when I quickly reached 20% of their reviews were absolutely verifiable by employees and not customers so I gave up checking any further.

To be clear this ethically questionable behavior is not just demonstrated by lower level employees as Chadwick McMahon, HealthJoy 'VP of Strategic Partnerships'; an Executive level position also participated with his review "exciting mission driven-company with great leadership".

I have included documentation of the 5 FAKE reviews from HealthJoy EMPLOYEES that I found before giving up on trying to disprove this was not intentionally done to artificially counter act bad reviews. Their VP is review is marked 004.

<Original Review after experiencing the HealthJoy service>

This service is awful!

Everything is on a stupid phone app. IF YOU DON'T HAVE THE APP YOU CAN'T DO ANYTHING except call or email... Absolutely nothing available by their website... If you call then be ready to wait a hour or more and if you email it will be at least a day.

This garbage may be good for Company HR folks so they do less work but it is horrible for the employee trying to use the service to access or verify their benefits.