Hawthorne residential partners Review

I applied for an apartment in Decatur, GA and cancelled my application on May 15. It is currently June 28 and I still do not have my deposit back. They mailed it to my former address on June 14, after I called and spoke to someone in accounting who told me they would change my address and mail out that day. I have called/written several times and have never had a call returned from the corporate office. The site office says they will pass along messages when I've called them but then it goes right back to radio silence. The accounting office's responsiveness is poor. In addition, I'm waiting on the move-out funds for an apartment in Asheville, NC that I moved out of because it was infested with roaches. The on-site management team worked with me there but I also have yet to receive my move-out funds from then, which was a little over two weeks ago (I'm still within the 30 day window, so I'm not as peeved by this). I don't think it's asking for much to expect (a) a deposit be in hand sooner than six weeks--and counting, (b) phone calls to be returned, (c) a timeline of when funds can be received (or to honor the timeline given of 30 days). A little over $1500 of my money is in limbo as I wait for the corporate office to issue me my check(s). I have been extremely patient throughout what has been an incredibly stressful process and feel that there has not been any consideration or concern on the corporate office's end. All I'm asking for is to either give me my money or tell me when I can expect my money, and this seems to be asking too much of this company.

EDIT: To the response below: I have contacted your corporate office six times by phone and twice by email and no one has returned my calls or emails, so please don't patronize me with a cookie cutter response.

As an update, I did receive my move out funds from one location but have yet to receive my holding deposit for the other.

I ve been a Hawthorne team member for 6 incredible years. This company is fiercely committed to leaving people better that they find them, and it is apparent. Having worked on and with several communities over the last 15 years, mistakes are bound to happen. What makes Hawthorne shine is their ability to respond and ensure solutions are provided. The teams are dedicated to their residents and each other as much as Hawthorne is to us. The communities spoil their residents with events and welcome feedback on how to make their homes better for them. I m so proud to be a part of the LiveIt! and suggest anyone interested in a home or career change check out Hawthorne Residential Partners.

Hawthorne has a 'Live It' culture that they uphold. It is truly an amazing experience to be a part of. Not only do they put their residents need first, but their employees. They look out for their employee's current and future. What an amazing company to be a part of.

I love working for Hawthorne! They are truly committed to helping people and leaving everyone better than they found them. The thoughtful details they put into their property managment style sets them apart from any of their competitors (personalized resident events, their "live-it" culture, employee training and growth opportunities...). Super grateful to be a part of this amazing company!

I have worked for Hawthorne Residential Partners for 12 years, and cannot imagine working for a better company. I am thrilled to be a part of this amazing group of multi-family professionals. I believe in our commitment to our residents, our vendors, and to each other. Hawthorne is a progressive company that offers career advancement through career path training, and encourages promotions from within. There are many growth opportunities within the company.

I have been an HRP team member for 5+ years and could not be happier as we are not just employees, we are family! From our home office to our site team members the passion to serve is clear. My time spent on site has brought lasting friendships, professional growth, and a new experience each day. Our Live It! motto is more than just words, we believe it and we DO it. I am so proud of our Hawthorne family's growth and I cannot wait to see what our future holds.

I've worked with Hawthorne as a vendor partner for the last several years and I can honestly say that they are one of the most dedicated and passionate teams that I work with! Everyone that I interact with is kind, organized, detail-oriented, passionate, and truly has the best interest of their colleagues, employees, residents, and future residents in mind. I could not recommend working with this team more!

I have personally worked with Hawthorne for over 7 years. The professionalism and industry expertise is unrivaled. The mutual respect that comes from this partnership is what I strive to have with all my customers. I look forward to continuing this partnership for years to come!

FASTSIGNS of High Point has been doing business with Hawthorne Residential Partners for 11+ years. I have never worked with a more passionate, caring and detail-oriented company. From Service Techs and Leasing staff all the way up to their Principal Partners, their goal remains the same, excellence and having a little fun along the way. They are a generous and community driven organization.
They treat their vendors with respect and will listen to your ideas. I was asked recently by one of the Principals, "Are we taking good care of you?". That one little sentence made my heart swell three sizes and in my experience, that is what makes Hawthorne Residential Partners a very special company.

Honest employee review from a 5.5 year tenured Hawthorne veteran: People First philosophy, clear expectations and performance feedback, open door communication and transparency, inspiring and engaged leadership, challenging workflow, great benefits, frequent recognition, prioritizes work/life balance, safety and health in the workplace and last but not least FUN! Hawthorne is a healthy and robust organization with a solid platform for future growth. The company promotes from within, values employee training and feedback, and simply cares about my fellow employees, our investors and our valued residents. WIN WIN!