Nathan Gower

Review of Hawthorne residential partners

I applied for an apartment in Decatur, GA and canc...

I applied for an apartment in Decatur, GA and cancelled my application on May 15. It is currently June 28 and I still do not have my deposit back. They mailed it to my former address on June 14, after I called and spoke to someone in accounting who told me they would change my address and mail out that day. I have called/written several times and have never had a call returned from the corporate office. The site office says they will pass along messages when I've called them but then it goes right back to radio silence. The accounting office's responsiveness is poor. In addition, I'm waiting on the move-out funds for an apartment in Asheville, NC that I moved out of because it was infested with roaches. The on-site management team worked with me there but I also have yet to receive my move-out funds from then, which was a little over two weeks ago (I'm still within the 30 day window, so I'm not as peeved by this). I don't think it's asking for much to expect (a) a deposit be in hand sooner than six weeks--and counting, (b) phone calls to be returned, (c) a timeline of when funds can be received (or to honor the timeline given of 30 days). A little over $1500 of my money is in limbo as I wait for the corporate office to issue me my check(s). I have been extremely patient throughout what has been an incredibly stressful process and feel that there has not been any consideration or concern on the corporate office's end. All I'm asking for is to either give me my money or tell me when I can expect my money, and this seems to be asking too much of this company.

EDIT: To the response below: I have contacted your corporate office six times by phone and twice by email and no one has returned my calls or emails, so please don't patronize me with a cookie cutter response.

As an update, I did receive my move out funds from one location but have yet to receive my holding deposit for the other.