Hatcher's Floors Reviews

Wanted to get our hardwood floors refinished in our home. The oak floors had some water damage and areas on the floor were cupped up. Called Hatcher's and two other flooring companies for estimates. Ed Furchak from Hatchers came to our home to take a look at the flooring and discuss the process of refinishing. He also took the time to go over the the wood stains and the different types of clearcoats for the finish. He gave us estimates with the different types of clearcoats so we could make our choice of finish. Hatcher's price on refinishing was very reasonable and they explained the work scope much better than the other two companies. Hatcher's men started the work on our floors, they covered all the kitchen area and always had the areas clean and safe each day. The finishers were professional, curtious and very hard working guys. Now for the best part, the floors are beautiful, all the damaged areas are gone, flooring is perfect, the floors are smooth as glass, no sanding marks, no minor scratches. The floors look brand new, even better now than when they were installed new 17 years ago. Take my advice, you need any hardwood flooring or refinishing, call Ed from Hatcher's and they will take good care of your project.

Awful customer service experience. I confirmed with Ana a day/time for an estimate based on options they provided and cleared my schedule accordingly. After the fact, she told me that my chosen day/time was no longer available. She said their schedules change rapidly because they are busy. I let it slide. She offered alternative days and times , and I picked one. I again cleared my schedule. No one showed up. When I emailed her about it, she said the appointment was moved to the following day and she didn't know why! No one had the courtesy to tell me. Based on this experience, I cannot recommend this place. Completely unprofessional and unreliable.

Very professional. Pricing was competitive! Ask for Ed he is a true pro! The finished work was beautiful! Would highly recommend!

Their floor crews are top notch. We had 2 areas of flooring done. Sand and stain and a big patch job of hardwood in our kitchen. The work they did was exceptional. We also had full hardwoods put in upstairs. Installation was excellent. The floors look great. If you want great customer service call Ed Furchak with Hatchers and he will take good care of you,- and make sure they follow through. This is what a small business is all about. Great product and great customer service! Try them before you go to a big box store, you won't he disappointed and their pricing is excellent as well.

Beautiful, skilled work. They replaced all my floors with hand laid, unstained wood. Then stained it. It's gorgeous and was laid ten years ago and is still perfect. I highly recommend this business.

The customer service was horrible. David King came to give us an estimate. We scheduled a date for them to come and remove tile. Our appointment was between 8-10 am. They called at 9:11am and changed it to 3pm. We called them at 3:30 since no one had arrived yet. At 3:45 still no show. Than we were told someone would be here by 4:20. They finally showed showed up at 5:37 pm. We declined service at this point since we had been waiting all day and had other things to do. Throughout the entire day we were told they would be there in 20 minutes than 10 minutes. This company is a joke and really didn t care. Good Luck if you choose them. I advise not too

We've used Hatcher's Floors to replace the hardwood floors downstairs, install hardwood upstairs and install wrought iron railings. They worked as a team to get the job done quickly, and they took care of every detail. Everything looks great. They took their time and re-stained the stairs a few times w/3 different stains to make sure it matched the flooring. They have our highest recommendation

I recently purchased an older fixer upper home in Arlington VA. It had existing hardwood floors but there were terrible stains and deep gouges everywhere. We also wanted to install wood flooring in a couple areas that had previously been carpeted. I got estimates from 5 different companies. 4 of the companies told me the stains and gouges were too bad and that the flooring was beyond repair. They tried to get me to rip out the existing hardwood and install new prefinished flooring. Tom at Hatchers was the only one that said he could do the job. He made it a point to let me know that he would personally be overseeing the job and that they didn't use any sub contractors (this was a big deal for me). I was skeptical because of what the other flooring companies told me about it being too far gone but Tom seemed sure they could do the job.
Day 1 the guys arrived right on time and got straight to work. They removed the old carpet and replaced a few pieces of wood in two different areas because it had some termite damage. They also installed new un-finshed oak wood in two of the bedrooms.
Day 2 they showed up right on time again. One of the guys talked to me about different stain colors. I told him what I thought I wanted but he insisted that I see it on the floor beside a few other colors first. He said they dont always look the same on the floor as they do on the stain charts. While we were talking other guys were hanging plastic in the areas that were not getting refinished. With in the first 15 minutes they had 4 different stain colors down on my floor and I picked out a totally different stain then what I thought I wanted. By the end of the day 2 the floors were sanded and stained. The next 2 days the guys showed up in the afternoon and put coats of finish on.
Im blown away with how these floors look and im beyond impressed with Tom, his crew and everyone at Hatchers Floors. From the time I called them to the completion of the job everyone was professional and things went exactly the way they said.