At 6.00am i watched the food waste collection man walk up the street emptying the bins across the road. Never came back down the other side so all the odd numbers got missed, what is wrong with these people? Then confirm on the web site that it has been collected. This has got to stop.
Look at the parking times and tell me this makes sense.. 3 different rules in effect running from 7am - 12am in an area that isn't even that busy, like if you've had a pcn due to unclear ruling
Beyond a joke. Virtually impossible to contact.They just want to fleece people. Now they have built a cycle lane off Northwick Park roundabout causing traffic chaos . I support more cycle lanes but this was obviously done without proper consultation or research .
Just awful. Hours waiting. Always referred to the website by an auto service. If the way they treat residents of the borough is anything to go by, it doesn't fill me with any kind of confidence that they are effectively or efficiently managing services.
I have dealt with many councils in the past with no problem. However, Horrow council is deplorable.
Unable to contact and terrible decisions on parking
What a bloody useless council!!! The website doesn't have the information you need, no one answers the bloody phone and when you do get through they either don't have a clue or refer you.
Our bins have been collected once, yes once in 4 weeks! It's disgraceful, I've been on hold for an hour now and I know the whoever I talk to at the other end will do sweet FA to resolve it.
This is despite the hike in council tax again this year. What purpose does the council have if it can't even provide basic services!
Horrible council. Hate everything about it. Can't even pick up rubbish properly as other councils
Don t live in Harrow! Not sure why the government in England, especially in London, charges people crazy amounts of taxes. What do they give the public in return? Harrow lacks facilities that other boroughs provide. Ie, Brent offers so much to families, from gyms to huge mall to after school location for children. Houses on the hill are congested and area built so depressing. Bills are sky rocketing. Harrow council lacks a good communication amongst its team and with the public. Edited: Harrow council finally corrected the issue. And it wasn't an easy fight. They turned out professional but lack manpower. So raised the stars up.
People here commenting about WHOLE INDIAN WORK FORCE - racist comments, aren't true. None of the people I dealt with over the phone were Indians. They were mostly Irish or Brits. People should stop generalizing.
Would give 0 stars if I could!
Never pick up the phone. Reporting serious incidents like dead animals on roads and fly tipping which causes rodents and illnesses are never taken seriously. They are all lazy people, I dont know what they are paid for!
Terrible service and unhelpful staff. So expensive with so little in return. Get out of Harrow when you can. So many nicer areas with less expensive council bills. I want to post 0 star but 0 is not available.
I looked at the google reviews before contacting harrow council and thought nobody can be THAT bad...... how wrong was I. Worryingly Inept does not even begin to cover it.
I am utterly disgusted at the state of the website, and the lack of service at the main civic building, and the service on the phones too. The council is in major debt yet seems to be spending money on things that are absolutely useless.
They need to be trained in information about people who suffer from conditions, eg. dementia, autism, depression etc.instead of ignoring them or talking to them like they're aliens.
Staff need to look properly into things, especially when they have dealt with situations of the exact same thing and with the same person or family as before, a staff member would most likely be able to find on your system. It is beyond ridiculous.
The council is going deeper and deeper into a pile of "&$%!
The council needs to remember there is still a thing called face to face contact.
So many bad reviews and none has done a thing to do something about it. It is actually scary that you can't relay on your council!!! These people are so unhelpful, it's a luck if your phone is answered. I must agree that there are bunch of idiots working there!
Stupid staff useless at there jobs can t talk can t do anything just a shower of B*******
Only good experience since I have lived here. Thanks!
Impossible to get hold of the people you need to speak to. Incredibly long hold times, poor customer service and just generally shoddy service. I hope all councils aren't this bad.
We should do something about the services that the council provides.horibile... horibile service..... where can we all make a complain to someone in a higher position to do something about it ?because the people who work there think is a joke and have no respect for harrow council customers.disgusting service and this is England and you think there is no coruption:(((((((((
I have paid up for the Brown bin days in advance and still they have not managed to collect it stating that Iam not on the list.
This is NOT ACCEPTABLE
NO DIRECT NUMBER TO CALL THEM
THIS IS SO FRUSTRATING with summer gardening in full swing
Computer constantly says no!!! A disgusting waste of taxpayer time and money. It shouldn't take an hour to subscribe to a garden waste collection service (only for the computer to say no at the end of it).
There is nothing they do than sitting watching cctv to issue tickets to innocents drivers making mistakes
Harrow council does not need you .
They treat residence with contempt and hate families .
they are only interested in there offshore bank accounts
where most of the taxpayers money is stashed .
Wake up people !
Dire, pointless and a total waste of time if you need to get through to someone for say - missed bin collections. Looks like my recent experience mirrors the rest of these reviews.
Staff have no doubt been downsized into an oblivion and phone systems put in place to keep you on hold until you give up in frustration. Good going guys.
I have ordered a blue bin(an extra one)a month ago and still didn't received it when on web site is max.10 days delivery-and I called them 3 days ago...waited for 45 min on the phone and solved nothing as the lady said I was gonna get a More
The council is very difficult to deal with on all fronts. Phone calls are a nightmare, and the staff are uncooperative.
This council is manned by totally inept staff members and managers who refuse to talk to any resident over the phone because they are hiding underneath their desks for fear of being abused by the public for total incompetence. Their front line staff who handle calls are completely ignorant and rude and have no powers to resolve any issue.
Their website is rubbish, you are told to submit documents and complaints online and nothing happens. The dullards promise to call you back but never do, they send out summons for unpaid council tax without justification and then appear in their hordes at Willesden Magistrates Court to resolve the issues before the magistrates hear it. Total stupidity, all they have done is to shift the problem from their own premises to the Magistrates court forcing individuals to waste time and money travelling to the court just to present their defence.
This council needs a complete clear out, sack everyone and hire people who are willing to do the job properly and interact with the public that they serve. Shame on you Harrow Council, dealing with those enormous rats in the Borough only after it was publicised on national TV news - you guys need to get off your backsides now and provide the service that you have been hired for because believe it or not, you are all public servants being paid out of our taxes. You need to realise that you are in your jobs to serve us the residents of Harrow, not harass us and frustrate us. Ridiculous that our tax payers money is being used to pay these non deserving idiots their monthly salaries. Just look at the huge number of complaints in addition to mine and still nobody in the Council can be bothered to apologise and improve their miserable service. I would rate this council zero stars if Google allowed it.
Beyond terrible! It's a shame that you can't add zero stars!
I have only bought visiter parking permits twice and on both occasions they have failed to arrive and I've needed to chase them up.
Also, this year already, the council have failed to collect my bins on 3 occasions, even though on their website it says that they have been collected. Each time, I have contacted the council to say that they haven't been collected and then I receive an email saying they will be collected in 2 working days. This doesn't happen, they instead collect the bins two weeks later, which is the normal service.
I even asked for a partial refund (I know it would never happen) from my ridiculously expensive council tax due to them not completing a paid for service and I was laughed at.
There is a reason that their score 1.2 stars!
Undoubtedly, the worst council in the UK! They don't do anything about anything!!
PCN issued incorrectly and confirmed by a different enforcment and appealed to the council they ignored and submitted my pcn to court and and enforcement agent while I was waiting for respond from them. they have unbelieve 52 days respond policy. I contacted the complain department never had a respond from you.
To whome it many concern pcn; HR66583355.
worst council in the country. i wouldn't even give them one star. you can't even contact them on the phone. i've tried at least 5 times today. goes on to voice mail asking you to press buttons and then they get rid of you. shame on the More
I would rather give zero stars. They have t be the worst council ever for responding or even getting in contact with. Quick to take my money for the garden refuse service they completely missed my bin last week. I contacted them immediately via their 'missed bin' link and an automatic reply came back that I would be contacted within 5 working days. 9 days later my bin is still full and no contact. I wonder if they will be as quick to give me a refund as they were to take my money? Rubbish response system Harrow
One of the most stupid council I ever come across
Very disappointed!
The government should check their activities we all should raise complaint to this council.
People needs should not be ignored!
My father is an OAP and does not have a computer. When he tries to contact the council either a recorded message says to look up the information on the internet or when he finally gets to speak to some one after waiting for an hour, they usually tell him to look up on the internet. He is paying for the council yet not getting any service.
This council not right, just went to Cannons Park which is only small, it is the only council that I know let cycling in a park at the moment 3 on bikes nearly went into me not keeping social distance, plenty people together sitting on benches even smoking pot, playing football, one very fat person sitting on bench with books definitely not there for exercise never done any in her life by looks of it.
Bin collection service pretty useless. Pay for bin collection in your council tax then they rip you off with extra garden waste charge and don't empty the bin. Can't report missed bin online til end of the day - even when you see them drive off down the road early in the morning! Takes at least 20 minutes to get through to anyone and its not a freephone number. Only good thing is when you eventually get through to someone they are usually very helpful so the one star is for them and the green bin collection which is good.
they are absoulately horrible staff that don't have good customer service at all
I spoke to Danielle in Council Tax department. The most rude and unhelpful team member. Danielle showed no interest in my problem. Danielle interrupted me rudely 3 times and did not try to understand my situation. At the end conversation end by getting the weblink to report the issue and raise complaint about service.
The most horrible customer experience with Harrow Council. Harrow council need to take action on this kind of rude behaviour.
Council tax paid by people and people working in the council are getting paid by the council tax payers.
So please show politeness and courtesy while you are answering the call to resolve their challenges.
Inadequate staff, incompetent, generally poor service.
Housing benefit assesor a waste of time.
This organisation is filled with crooks and thief's, they have completely ignored communications and have ignored my appeal. Two years later they had sent me a letter explaining that the ticket had not been paid. furthermore, they said that it was to late to appeal and they sent an enforcement agency to collect half a grand. these people are extremely selfish and have waited for that long only to steal money from me (even though the bill had already been paid and a bank statement had been provided as evidence). The worst council ever, they deserve to be behind bars!!!!!!!!!
This Council does not deserve a star. The Staff are from another planet.
One of the worst mafia groups threatening working class common families, two council tax accounts on same address , hours and hours on phone line to end up in answering machines after several call hang ups, , two council tax bills with different amounts to pay , is there any chance to talk to anyone please instead of talking to walls and machines, hellooooo anyone out there else than who sending threatening letters to sort the issues, or is this a joke
If you have any problem and do you think that harrow council will help you with that...is not gonna happend...I called them and I made complain after complain online because a car was blocking our access in to the parking for weeks but nothing happened ...I set up a direct debit for my council tax online and I got a confirmation and all that and one month later I received a letter saing that I haven't paid my council tax...and the bank said that the direct debit is set but they never bothered to take the money out...I made a complain about rubbish abandoned on the road and they send somone and clean one side of the road and the other side just left it how it was...they are just awful
Bullies, arrogant and incompetent. The environmental health team have no idea what they are doing. The worst council I have ever come across and I have properties all over the country.
I have been trying to pay for my council tax but no one is there to take payments
and that my harrow silly service doesnt work still waiting for the pin for 2 months
and then I emailed and no response
and I called (oh wait ) WHAT THE HELL IS THERE NUMBER????
there is no number to talk to directly from their website
there is nothing from their website that can help..
if it wasnt for google giveing me the number I would never have found a person to talk to even if its just a switchboard.. What the hell .. SORT YOUR SERVICE
AND EVEN the switch board put me to a machine and hangup. SERIOUSELY whAT THE HELL DO I HAVE TO DO TO PAY FOR COUNCIL TAX
MAYBE I SHOULDNT PAY YOU
Staff does not exist .. Everytime i call , I have only spoken to the computer. All the computer says is to Press 1 to pay, press 2 to pay .. press 3 to pay .. press 4 to pay...........
HARROW COUNCIL IS A JOKE,HOW DO THEY JUSTIFY INCREASING COUNCIL TAX,AND STILL REDUCE SERVICE'S?THEY HAVE REDUCED ROAD SWEEPING IN MY AREA FROM ONCE A WEEK TO ONCE EVERY 12 WEEKS..........WORSE BOROUGH I HAVE LIVED IN,DON'T EVEN DESERVE THE 1 STAR RATING,MINUS 5 IF POSSIBLE.I HAVE REPORTED FLY TIPPING NUMEROUS TIMES BUT THEY HAVE NEVER RESPONDED TO MY REQUEST......ABSOLUTE WASTE OF TIME TRYING TO GET IN TOUCH WITH THESE BUNCH OF IDIOTS.
No transparency, archaic processes, unhelpful staff. Come on Harrow Council, even if money is tight you can still make sure you have the right tools/people/process in place - you might even save some money on admin.
(With ref to recent dealings with dept handling business rates.)
Filled in an enquiry form stating my problem and asking for advices, after hitting the "send" button the automated message stated I will receive response within 2 working days. NEVER GOT ANY SORT OF REPLIES WHATSOEVER FROM THEM! However More
One Star to many! Absolutely disgraceful service by the Council Tax Department." They couldn't run a bath...Let alone a Council Department!
Harrow council is an evil organization full of jobsworth scum!! Money grabbing tactics disguised as digitalisation!!
Bin collections are an absolute joke. My bins were not emptied, after a 45 min telephone wait i was told the bins were too heavy?! It's the bin mans discretion i was told. If a 6foot 17stone lad thinks something is heavy what does that say More
I will genuinely be doing everything I possibly can to avoid ever setting foot in or driving through any part of this borough ever again. This is not a council. It is a money making scam to fleece anyone who dares drive on their decrepit and poorly kept roads. DO NOT drive on any roads belonging to this council.They will claim it is a bus lane and fine you.
Worst council ever..... We are international students we alleady give them all proof still they charge council
Absolute waste of time. Screwed me big time on a parking ticket. All automated so cannot speak to anyone even if you wanted to, easier to cough up - surprise surprise!!.
Veeeeeery slow service, very bad experience, waiting for 1 hour with my pregnant women and still waiting for an housing advice, they are moving like a snail, talking on the phone and I asked nicely a "lady" for some details answered me like I was under her level. Rasist people. 0 stars, I wouldn't give them a penny.
Very rude and lazy staff, I was in the queue this afternoon and I noticed that they are very stressed, not give a smile and are not patience with elderly people....also they don't give correct information ...I think they should replace those receptionists for younger and fresh new people also the web site is terrible to log in..... they should change it....
Pitty the lowest score is 1 star.
No phone numbers are published, except the main on that put you in an automated loop but not to the area you want. Once in the automated loop you will be cut off, or put back in on automated loop again
Arranged meeting in a hall for an open evening. Attended hour before closing found that the council did not book the event and no one was even present.
Very good at charging. Putting workers in place with minimal tools to do job, so that the work takes longer and tenants pay more admin charges
I wholeheartedly agree with every single 1 star review and I challenge, that s right, CHALLENGE Harrow Council to respond to all these reviews if they have the courage and confidence?. Are you reading this Harrow Council? You know you are despised but don t have the guts to answer criticism because these comments by residents are 100% spot on.
This council is a joke. A bunch of thieves. Bravo to the ones who have managed to rip this council off. We need to file a petition against this council. Whoever is literate enough in this field should do this. If you all agree please like this comment so we know.
Their automated phone system options are limited and make it difficult to be put through to the correct department. When I did speak to someone they put me on hold and then hung up. The 2 question after-call survey didn't even work. I pity the residents who live in the borough,and thank my lucky stars I don't. I dare not think what their services are like.It's made me really appreciate my council.
Once in every two month my bins are not collected and when I call them they just keep our record and do nothing.
The council tax we re paying is just for nothing
Seriously poor service run by people who genuinely think they can hide behind bureaucracy, for the money we pay in rates and other ways you should be ashamed of yourself s!
Harrow council are a total shambles, honestly I have nothing positive to say. They have no problem charging residents amongst the highest CTax fees in the country but are unable to provide a service anywhere closely relative to that fee. From adding all day unreasonable parking restrictions on residential roads, fining drivers wherever possible, missing bin collections, damaging bins, not keeping roads in good order and filling pot holes when they become dangerous, not being able to speak to a human when you have a problem that needs to be addressed urgently.. and if you miraculously do, then it's usually to someone that has been trained in being rude and ill mannered.. Seriously, the list goes on and on.
The latest annoyance is being turned away at the recycling centre with a car full of rubbish, despite there being no queues (literally couldn't see one car in front of me) and being asked to "book an appointment" for a week later. Not been communicated this before and it seems that harrow council figure out a new idea to save money at the expense and detriment of hard working residents on a weekly basis.
An absolute disgrace!
I have been trying to get through to Harrow council all morning about a missed brown bin collection. No one will pick up the phone and I get a cut off tone, I pay extra for a non existance service - poor show Harrow Council.
Where is the business grant?
is the harrow council workers are sleeping ?
Worst council ever no answer to calls or emails, nothing to complement about this council it's just so bad.
4th time they have missed my brown bin collection!! So frustrating trying to contact them. No one ever answers the phone!!!! Dire council.
easily the worst council i have ever dealt with in my life...
such rude and incompetent people.
Never answers the phone or make any serious effort to return calls, then try and blame the customer (average hold time 25 mins) . Arrogant staff, monotone annoying voice, generally poor service. Time for privatisation ?
What a F***ING load of rubbish parking ticket officer waiting around Belmont Circle tesco, giving tickets front back and Centre, at 9:12pm what a load of rubbish, wasting council tax payers money, and more money for the council in their pockets. F*** u
You are the worst council in the entire world!! I got the penalty charge notice by using a 3 metres of road reserved for busses at 1 Am after returning home from Luton airport when M 25 was closed! You should be ashamed of yourself! This is the cheekiest penalty I got in my life! Poor poor council, earning money like that! I payed my notice and I m forwarding this to the media!! Shame on you!!
Received a excellent service from Shazina from Permtemp and I can say this establishment is a organisation that allows individuals to persue their careers, and I am extremely honoured to be a part of the team. They will always recifeany errors and are professional in thier approach to sensitive situations. Even though this contradicts my first review, but I have to give credit to them for the way they have acknowledged the error of an employee, and amended the situation which was honourable. Not every organisation puts their hands up and apologise, it is freshing!
Poor service, rude staff, money grabbing misers...absolutely hate the service levels offered and the amount of ways this council tries to extract money from the public...wouldn't be surprised if there was corruption rife in their offices...
The worst council online service I have used, no contact number avaiable to call or simple email capability. Everything via online forms which is so difficult and not user friendly at all. I feel sorry for the elderly in harrow who don't know how to use online services. Looks like their using a system form the 90's, seriously this system is aweful. Harrow get your act together or at least provide a number to report small things like missed waste collection via the phone/email. If I had the option i'll give them 0 stars.
Cannot begin to comprehend how bad an experience me and the residents of my area have had with the council regarding fly tipping. For the past 3 months there has been a mountain of rubbish outside our homes and there are rats at our doorsteps! After numerous calls and reports nothing has been done! Staff have accused residents of causing it as we have been left with nowhere to put our bins. It's disgusting and pushing me and other out of the area.
Absolutely disgusting council. I had moved properties ans had a small amount of money owed to the council which i was unaware of. Even though my landlord gave them my new address no letters were sent to me and fees constantly added to make my debt bigger and bigger. When i finally found out about a year later i went to the council offices to sort it out. Noone would speak to me each member of the team there told me to fill out forms online. In the end i made a complaint and someone from the council (Scott) contacted me a promised that the charges would be removed from my account. Over 1 year later i am recieving a letter from an enforcement agent of which they are seeking money from me over this debt. I cannot describe how frustrating and unprofessional this council are. I would not live in the borough again due to this horrendous experience.
ringing on behalf of elderly resident in torbay road whose brown bin wasn't collected again, even though the special sticker was on it, eventually spoke to Patricia from access harrow, couldn't tell me why, was going to get a refuse manager to look into why it wasn't done, wouldn't give me his name and he couldn't phone me! i employ these people through my council taxes and what a shower they are , and her next suggestion was to get a lady of 89 to go on a computer log to my harrow and track her bin collections, when really all that was needed was an explanation as to why a part of the road had been missed as i know other people have rang up about the problem . thanks harrow council , for nothing in this case.
The worst bunch of public administrators I have had the displeasure of dealing with. They do not care at all about residents, they seem to operate in a way lacking transparency when dealing with serious concerns. They seem to prioritise making resident's lives worse with every decision their incompotent staff make and they should be ashamed on themselves. If I could afford to move out of the borough I would have.
Forced a practically unenforceable (by the enforcement officers own admission) CPZ on residents that don't want it, council doesn't listen and is self serving to their own interests. They just want the money for the permits so I can park outside my house for one hour a day.
I can't see how they can get any worse, all of the councillors are utterly useless and would be out of their depth stacking shelves in Tesco, maybe we can arrange this - they might make a more meaningful contribution to society.
Rubbish dumped on streets everyday by same group of people. Harrow council expects residents to capture suspects! We constantly have rubbish dumped outside our house and the council takes 3 to 4 days to remove it, in the meantime more rubbish is dumped. This is how we now have to live now, in a rubbish dump.
Has to be the worst experience that i have had with a council. Tried to pay my elderly father's parking permit but they only allow for payments online through the account holder therefore would not take my money. When i explained the situation to a receptionist not until the third time of asking before i was able to get the answer that they only take online payments.
Staff on the phone were miserable and borderline rude.
harrow.gov.uk