Harrahs Resort & Casino

Harrahs Resort & Casino Review

Reviews 4967
4.2
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J
4 years ago

Harrahs is a great place to escape from the day to...

Harrahs is a great place to escape from the day to day life in San Diego (or wherever you live). They have a super convenient shuttle service, which is nice to relax on. We spent most of our time at the pool and gambling at the tables. It truly feels like a mini Vegas, and the pool area is well kept and has plenty of room to relax. The lazy river was fun, but I think mainly directed at kids and families.

J
4 years ago

Cool

A
4 years ago

Nice place customer service sucks! Web site not ...

Nice place customer service sucks! Web site not updated you can t Mainer through the web site for I formation. We looked at the spa for treatments. Page locked no list of services or prices. Tried that twice gave up on Spa. Treatment! look on web site for free bus schedule it was out dated... tried calling the phone number 3 times got over 6 min hold all three times and then finally reached a person who put me on hold anther 4 min. Returned to the line and that person transferred me to another 5min wait. Never reached a front desk or customer service rep. After 37 min on the phone I gave up!! When we finally arrived we stood in line 23 min. And found. The bus schedule had changed ...but how is a customer to know this if you don t answer phone or post on web site? and the bus pick up changed 8-1-17. My group got left behind. Due to the old schedule... the trip was frustrating and took longer than planned due to harrahs negligence to its customer!! No movie channels or hbo. If you don t gamble you are stuck!! How can you be rated a 4 star hotel with no movie channels? The spa was not reachable. There was no brochure in the room with info how to contact the spa nor any resturant on site in the event you wanted room service or just to see what was located on site! Called operator got put on hold again!! Wanted to rent a cabana at the pool sign said contact attendant but the only attendants we could find were cocktail waitress. It s a nice place but you can t plan ahead or set up group activities. Not worth a 4 start hotel rating. For me. I have been to. Other harrahs and the service is much more accessible! Set up a number for your free bus service up date your web sites and hire phone operators to assist. Guest/ customers!!

S
4 years ago

I love this place. More games would always be bett...

I love this place. More games would always be better and definitely affordable drinks would be better (7 for a can of bud light!?) But I love love the buffett, gambling, scenery, the pool, and other things I haven't tried.

C
4 years ago

This is a very clean and festive casino. Not all c...

This is a very clean and festive casino. Not all casinos are as inviting. Food options were great here; much better than Pala. I like this one and Pechanga the best. It was nice to get a Starbucks here. Game options are plentiful! Loved "The Walking Dead" and "The Godfather" games; those were winners!

V
4 years ago

Regularly at Reno and Las Vegas, Nevada once or ev...

Regularly at Reno and Las Vegas, Nevada once or every other month with full comps invitation, air, suite accommodation, show, dinner. Last visited was before leaving, 3787 Polton Place Way, San Jose, California in 2005 or 2006 for Charlotte, North Carolina.

M
4 years ago

I used to love coming to this casino back in the b...

I used to love coming to this casino back in the beginning of 2019 but so many things have changed. Security there it's a bit overstepping the privacy of patrons by profiling people who fit a certain category. Besides that con for this casino in southern California, the pro at this casino is at the slots are really loose at times. I won here on multiple occasions and guest services is awesome

D
4 years ago

Great

J
4 years ago

Great place for a little getaway! Buffet is always...

Great place for a little getaway! Buffet is always delicious. Has a nice pool and spa area. The lazy River is great for the kids and for those who want to relax. The only problem is that there's too many obnoxious adults that are drinking in the only area designated for those that are 20 and under, so just float by them.

W
4 years ago

Management was the worst. The guest I came with wa...

Management was the worst. The guest I came with was invited to an invitation only slot tournament for Saturday, but wanted to arrive Friday night. The hotel insisted that she just pay for Friday night and the fees, and it was assumed the room for Saturday was complimentary. The whole point of her reservation was for Saturday night and they said that someone in the hotel made a mistake, and that their rooms were sold out for the night (Saturday). On top of that, they said that will be keeping the security deposit though no damages or any of the sort was done to any hotel property. This was by far the worst customer service I have even seen out of an establishment. Yes we still got kicked out and lost the security deposit on Saturday.

S
4 years ago

Beautiful facilities. Clean newer and inviting. Th...

Beautiful facilities. Clean newer and inviting. The rooms were very nice and the casino floor was rocking. The late night cafe was great as well less then 25 to eat and was full and took leftovers to the room. Saw there is a lazy river type pool. Didnt check it out but we know we will be back

Harrahs Resort & Casino

Harrahs Resort & Casino

4.2