3 years ago
Visited today for the first and last time. I've kn...
Visited today for the first and last time. I've known Hard Rock Cafe from other countries and the London one is far from the being exciting and happy environment like I've seen else where. We waited about 20-30 minutes to be seated. When our beep number was called the waiter just told us to go down the stairs and out table will be there, so we did. Downstairs we found a table (which we assumed to be our table) still dirty but we sat and waited. waited. waited... waiters and waitresses passed through us without looking or stopping. we must have stayed about 10 minutes just waiting for some attention untill a girl whose seemed to be the hostess decided to talk to us in a very aggressive manner asking if we were on the waiting list and called. to our table by the beep, which we replied that yes, followed instructions from the waiter upstairs. She then left us again for other 5-10 minutes in the dirty table. She looked. very interested in talking to her work colleagues about the whole situation looking and pointing at us but to do her job.
We had to call attention of a waiter passing to help us with cleaning the table and taking our orders, which happened in the end after a lot of waiting and watching in disbelief all those staff members mocking around ignoring our table.
The disgrace is not finished before I went to the ladies toilet. No toilet roll anywhere to be seen in any of the cubicles. all very dirty, worst than a public toilet. I left, without using it.
Shame on you Hard Rock, looks like your time has gone far...at least for the London branch.
I won't ever come back, rude, disrespectful staff members down there! That lady should learn some kindness to be a hostess. dump her !