Rosetta Reviews

Kind of cool to know the company started here... now its a global corporation.

Do not assist with special circumstances if it does not comply with their policy. No wiggle room, no understanding.

Not smart business practices for customer satisfaction.

Sends out massive amounts of email spam that you cannot unsubscribe from.

So I made the unfortunate mistake of not verifying the selected language when I clicked in the app to start a subscription. Paid $54.99 for a language I did not intend to learn and then realized I needed to change it.

I web chatted with Rosetta Stone for them to tell me what I was afraid of, they can t fix it, it s an apple subscription. They gave me instructions to request a refund from apple and told me to get back with them if it didn t work.

Apple denies the refund and I return to Rosetta who basically says yeah we re sorry it s through apple not us...but I m like C mon...you can see I just purchased this yesterday. You re telling me you can t go into my account an disable one language and authorize another. I mean I know I subscribed through apple...BUT THE MONEY MAKES IT TO YOU. So disappointing. It would be one thing if I had done all of this at the end of the quarter and said oops, I want my money back...but no this is the day I clicked it and the following day. On principle alone I will never purchase another subscription where Rosetta Stone benefits.