Harbor Grace Hospice Reviews

My father was on there service for over 3 months on home care hospice, until his death. The INCREDIBLE staff at Harbor Grace Hospice did any and everything they possible could, to not only help my fathers transition but to help me cope with the grieve and loss. I can not say enough nice things about both the homecare and Inpatient team. They were such a wonderful group of people and I can not imagine the experience of losing my father at a young age without the love and acceptance I received from the staff at harbor grace. In closing I would recomend this Hospice to all those looking for THE most experienced providers, as well as the best care in the area.

Very unprofessional company. Please do not send your family here. They only in for the money.

Our experience is 1/2 star. Compassion?
Caring? Individualized services?
Two parts to hospice
A. In home services
B. Hospice at hospital.
My comments are for both. "They" means Harbor Horrible Grace employee, contractor, minister/priest/rev/ representatives. "James" is the name for our dear friend who got such bad

note: I did a previous generic 1 star review while James was alive. They sent out their chaplin. Point? They will respond to reviews, not necessarily phone calls, email, FB. I do NOT recommend this company at all. Even if you're 'indigent" (which Jamez was, but had medicare and Medicaid).

Their doctor ALWAYS prescribes METHADONE, etc. Doesn't matter 1 iota that your medicines are working or that he was allergetic to meds they gave him- and cost him MORE MONEY. James orginal meds were LESS EXPENSIVE & he was coherent, funny self despite throat cancer.

Horrible Harbor had him OVER MEDICATED, even our neighbor a former Hospice Nurse said this was so wrong. All James wanted was to be left alone (he loved his quiet times) but hated being doped up so much he couldn't walk staraight, gargle jumbled conversation -yet their nurse told us he said he didn't want x y z- when in fact he told us prior to hospice he did want x y z.
We had been James family for almost a decade!
That nurse asked yes or no question geared to make her work less. Let's not blame just the nurse. We complained James was overmedicated, and NEVER EVER SAW THEIR Visit or see him. After complaining, then posting a bad review, they sent a Chaplin to smooth things over. James was semi-coherant but had" the nods "a clear sympto! of over medicated. The Chaplin talked to us, and about James but neither of us felt that:
a. The Chaplin was not caring @ James. No, he -Chaplin-wanted to go to our yard and take pictures of the birds. So most of his time was NOT with the supposed client. He did call his boss (supposedly- he walked away so we couldn't hear or see him talking- talk about consumer first? No, he never directly communicate with James. But 2 good ideas came from Chaplin <sarcasm here, no theses weren't useful> He said anyone who does communicate with James must NOT do yes or no question, but every employee including Chaplin did yes or no questions! I know as a social worket use open ended. We were always within 3 yards of James when any Horrible Harbor contact.
That nurse lied to our faces. S/he claimed again that James had denied services we said he wanted. 2nd he was not coherent to the rest of Grace Harbor visits. Yet the "bad" nurse had the attitude a. I know best, not the consumer b. I'm here, I ll do the least possible, and don't complain cuz next time I ll do less and tell work you are hard to work with c. Doesn't matter what anyone says (even if an advocate social worker and power of attorney for health matters).
Point? Horrible Harbor acted worse than the hortible institutions that we sued to get folks out.
It gets even worse. But know that if the folks don't honor and respect your wishes, fire them! Get the ombudsman involved. We never trusted them, never felt cared for. It always felt that Jame's needs were last. If I could deny payment, I would or will do so. That s bad.
Everyone from Grace Horrible Harbor seemed eager to hurry his death, and kill him. Kinda like Monty Python not dead yet scene- where a guy is laying down near the dead bodies, and the undertaker (actually body collector) grabs the alive guy who yells I'm not dead yet...so eventually the body collector knocks him out "dead" & halls him away with the dead. That's how bad we felt services were. Do not use them. Many other hospices are loving, kind, considered. We did file complaints officially but nothing was done.

Harbor Grace took excellent care of my Mom in her final days. The facility is clean, the rooms large, and, most importantly, the entire staff is invested in the mission of providing the best care for their patients. Everyone was extremely understanding and helpful, and they helped me navigate through a most difficult time. This was especially important to me since I did not have any experience dealing with all of the different aspects of hospice care. They also partner with Emory Midtown in their in-patient hospice facility, plus they were recommended by a trusted friend in the healthcare field. In addition, they provide grief counseling services during and after the stay. All of these factors, coupled with my onsite visit, were the main influences in my decision to use their facility and services.

Prior to placing my Mom at Harbor Grace I researched and visited other facilities, and there was no way I would put her or any other loved one in those places. Harbor Grace provided great care for my Mom, and I highly recommend them.

I really wish that I could rate a negative number! This company (or in all fairness I should say the employees) is horrible!!! My brother is currently, and unfortunately, in this place. The nurses are rude and disrespectful when you so much as ask a simple question. Although my brother, and a number of us have requested that he only be administered methadone and morphine when he requests it the staff continue to medicate him when we aren't present. This happens EVEN WHEN HE IS ALREADY SEDATED AND LETHARGIC FROM A PREVIOUS DOSE!!

They are literally opening his mouth and giving medication while he's sleeping and unable to swallow. This in turn has led to mouth sores which we had to literally beg for medicine to combat.

I have visited for 6-7 hours on multiple occasions and no one has come into the room to turn him or check to ensure that he isn't soiled. He has had an allergic reaction to a point where his lips and face were so swollen that it appeared they would burst. When I inquired as to what was being done to figure out the cause of the reaction I was informed that it was probably something he ate however during this time he wasn't even consuming foods or liquids. No one on staff seemed to be concerned with the fact that this could have caused his airway to become compromised!

There is one particular nurse on staff who needs to be reported directly to the owner of this company as she is VERY rude and appears to not be as knowledgeable as she should be. She literally stood in front of multiple family members and attempted to poor medication down my brother's throat as he was vomiting!

Pressing the call button seems to make them very irritated and when they finally come to the room they do not attempt to hide how they feel about being bothered. At times you may even have to go into the break room where it appears they are always on lunch to ask for assistance.

I'm not sure who owns this company however I am aware that most times owners are unaware of daily issues. As this is one of the most trying times for a family I would hope that someone cares enough to get involved and fix this issue expeditiously!!!!

Wish I could give no star at all they killed my mother in 2016 over medicated her until she passed and said that it was her cancer progressing total lies she had just recovered from another hospice overdosing her that would've killed her if I didn't have her sent to the hospital Do Not trust these people!!!!!!

My father's circumstance was not unique to what most families experience when a family member's health fluctuates to better after refusing any further medical attention and being transferred to a hospice. The challenge of figuring out what next was resolved by this facility working with me to allow him to stay for continued care. I greatly appreciated the staff to patient ratio, the attention rendered by the weekend staff, the comforting energy of the Chaplain and the support of our social worker.

There were plenty of inconsistencies in practices by both Nurses and CNAs. Communication could have been more forthright.There were decisions made without discussion or approval by me that I didn't appreciate. However, I believe my father lived longer there than if he had to return to the negligence of Legacy Nursing Home. In addition, we were able to create and relish in some beautiful experiences ranging from a Quintet singing to my father to a complimentary photo shoot by Love Not Lost organixation to commemorate my Dad's life (priceless). Even after my father's death they are providing me grief counseling to assist with my lost.

Is there room for improvement? Absolutely! However, Harbor Grace Hospice has some really beautiful people that invested in my father the type care I desired for him. For this I am thankful.

My sister was at Harbor Grace Hospice for several weeks. The staff treated her with the utmost respect. My sister offered some personality challenges but staff had a fabulous attitude and a sense of humor. Linda never complained that she was not treated well. I will always have a special place in my heart for Harbor Grace. Love them all.

I want to send a public THANK YOU AND GOD BLESS YOU to Harbor Grace Hospice. The staff there was AMAZING. Upon my grandmother going into Harbor Grace a representative for the company came and met not only with myself but conversed with my grandmother as well and reassured her that they would care for her and tend to her every need which is EXACTLY what they did. From the day that she arrived until her passing they were there. The CHAPLAIN would sit with her while I was away at wk and even called to ask what type of music she liked to listen so that he could play it as she slept. He read the bible to her and even called me once before leaving her room. It is because of Harbor Grace that I was able to find peace and comfort in the transitioning process of my grandmother. I am forever grateful for them. They still send cards lwtting me tlknow that they are available if i shall ever need then as well as offering grief counseling at their facilities if i ever need them. My grandmither has been deceased now for 10 mths and just that small token to say we are here for you helps me. Thank you so much HARBOR GRACE!