Our experience is 1/2 star. Compassion?

Our experience is 1/2 star. Compassion?
Caring? Individualized services?
Two parts to hospice
A. In home services
B. Hospice at hospital.
My comments are for both. "They" means Harbor Horrible Grace employee, contractor, minister/priest/rev/ representatives. "James" is the name for our dear friend who got such bad

note: I did a previous generic 1 star review while James was alive. They sent out their chaplin. Point? They will respond to reviews, not necessarily phone calls, email, FB. I do NOT recommend this company at all. Even if you're 'indigent" (which Jamez was, but had medicare and Medicaid).

Their doctor ALWAYS prescribes METHADONE, etc. Doesn't matter 1 iota that your medicines are working or that he was allergetic to meds they gave him- and cost him MORE MONEY. James orginal meds were LESS EXPENSIVE & he was coherent, funny self despite throat cancer.

Horrible Harbor had him OVER MEDICATED, even our neighbor a former Hospice Nurse said this was so wrong. All James wanted was to be left alone (he loved his quiet times) but hated being doped up so much he couldn't walk staraight, gargle jumbled conversation -yet their nurse told us he said he didn't want x y z- when in fact he told us prior to hospice he did want x y z.
We had been James family for almost a decade!
That nurse asked yes or no question geared to make her work less. Let's not blame just the nurse. We complained James was overmedicated, and NEVER EVER SAW THEIR Visit or see him. After complaining, then posting a bad review, they sent a Chaplin to smooth things over. James was semi-coherant but had" the nods "a clear sympto! of over medicated. The Chaplin talked to us, and about James but neither of us felt that:
a. The Chaplin was not caring @ James. No, he -Chaplin-wanted to go to our yard and take pictures of the birds. So most of his time was NOT with the supposed client. He did call his boss (supposedly- he walked away so we couldn't hear or see him talking- talk about consumer first? No, he never directly communicate with James. But 2 good ideas came from Chaplin <sarcasm here, no theses weren't useful> He said anyone who does communicate with James must NOT do yes or no question, but every employee including Chaplin did yes or no questions! I know as a social worket use open ended. We were always within 3 yards of James when any Horrible Harbor contact.
That nurse lied to our faces. S/he claimed again that James had denied services we said he wanted. 2nd he was not coherent to the rest of Grace Harbor visits. Yet the "bad" nurse had the attitude a. I know best, not the consumer b. I'm here, I ll do the least possible, and don't complain cuz next time I ll do less and tell work you are hard to work with c. Doesn't matter what anyone says (even if an advocate social worker and power of attorney for health matters).
Point? Horrible Harbor acted worse than the hortible institutions that we sued to get folks out.
It gets even worse. But know that if the folks don't honor and respect your wishes, fire them! Get the ombudsman involved. We never trusted them, never felt cared for. It always felt that Jame's needs were last. If I could deny payment, I would or will do so. That s bad.
Everyone from Grace Horrible Harbor seemed eager to hurry his death, and kill him. Kinda like Monty Python not dead yet scene- where a guy is laying down near the dead bodies, and the undertaker (actually body collector) grabs the alive guy who yells I'm not dead yet...so eventually the body collector knocks him out "dead" & halls him away with the dead. That's how bad we felt services were. Do not use them. Many other hospices are loving, kind, considered. We did file complaints officially but nothing was done.