After a year of searching for ideas for my kitchen online (covid presented challenges), I was finally able to visit my sister in Atlanta. She had re-done her entry, and it was beautiful. She highly recommended Happy Floors, and fell in love with their Maccauba line. I am thrilled with the results. While shipping delays did hold up my project, it was worth the wait!
Very professional and knowledgeable. Pricing 8s great and they will work with you to make sure your making the right choice for you flooring needs.
This company is the distributor of a line of tiles, called "Happy Floors." I bought the tiles in Broward from a retail tile shop. Beware of their made-in-Spain tiles--poor quality. I bought a tile called Valencia in gray. It's a pretty tile, but there were several issues. First of all, the color was different between the 24x24 tiles and the 12x24. Unfortunately, I used both. Secondly, the edges were very fragile and chipped a lot either in the box or when handling--pretty shocking for a porcelain tile. Lastly, the tiles bled into the grout, causing a lot of discoloration in a grout line that was supposed to be light silver, almost white. Hopefully, their Italian tiles, which cost more, are better quality. (I've never had any issues with porcelain tiles in the past, and I've used both Italian and American. I should have stuck with Tropical Tile in Hialeah Gardens--really a premiere company--but they didn't have what I wanted in stock because of production issues due to covid.)
The team at Happy Floors is exceptional. Very professional, attentive, and willing to do what it takes to service the customer. I am happy to be a part of this team.
The customer service rep lacks knowledge & is anti helpful to interior designers who try to spec their floor. This company doesn't answer emails. Clearly, they are not interested is selling their product with their anti customer service!!!
Defective Tile / poor customer service - This company is a distributer for a line of tile called "Kursaal Pure" - (BEWARD OF THIS TILE!!!!!) It does not come clean no matter what you do. Everything sticks to it and I mean sticks - a true nightmare for any home. If you can't afford to rip it up, the tile must be treated with a super extensive process in order to coat the surface. The representative I was connected with, Patrick, never even even took the time to call me and meet with me. After 2 months we had to hire someone to help us. Terrible experience with the product this company is selling and their customer service.
The customer service and the delivery is awful. Customer Service: I called to get detailed information from someone at the company regarding specific details on the tile that I purchased as well as to get info on complimenting tile. The young man who tried to assist had no idea about the material or who to direct me to. He seemed nervous and inexperienced. I called back to speak with a different rep and had the same experience. Delivery: I spoke with the delivery person a few minutes prior to delivery and instructed that my installers would be on site to receive the tile and that the garage was open to store the tile. I later found out that the tile was delivered in the middle of my driveway in a rush. When I called to find out why they had done this, the first excuse was that no one was there to receive the tile and then when I explained that was false, the second excuse was the there company politics is that they don t drive the machinery onto a driveway, but my installers confirmed and that they had to drive deep into my driveway to place the tile where it was. They took no accountability and did not offer to come back to properly store the tile. Very unhappy. The tile itself is quality tile, but I would use another company if I had to do it over again because of the customer service and delivery. There are other competitors with good tile.
I've had a great experience with Happy Floors. Happy Floors is more than a flooring company, their employees are very personable, and I get along well with them.
happy-floors.com