3 years ago
My stay for the first time in this hotel was pathe...
My stay for the first time in this hotel was pathetic it was awful my first time in San Diego with my family for my son bday weekend me and my family went to this room and didn t have a good experience at all , it was freezing the heaters did not work and I had my children I constantly complained me and my husband was so sad and upset because we had our kids and they began to get sick we didn t even enjoy our stay we couldn t even sleep we stayed up till check out we wanted to leave and check out early but they charged a fee to leave early it was so cold in the rooms it was to the point we had to stay in our car till check out , they moved our rooms next door and heater still didn t work all this took place at 5 or 6 in the morning when we were suppose to be sleeping. Then they had a guy to come out and fix the heater in the wall and he couldn t fix it so about another 1hr later they brung a heater to plug in the wall I just couldn t believe all that money they charge and they don t even have heat!!!!!! I was so sad for my kids I had my lil baby with my he was only 7 months old. We have all the recordings and everything I really want to take them to court cause when I was checking in the front desk already gave me a hard time to the point I had to cry , I thought I wasn t going to be able to get a room and enjoy the weekend in San Diego with my family. And then on top of that before I even got to San Diego I called the hotel on my way there on the freeway I told them I was checking in and wanted to be sure I was reserved with my name and she said yea then I asked was the jacuzzi available she told me no but the pool was open I asked was the pool warm she said yea !!! Long story short , by the time I checked in my room I looked over my balcony because it was loud and it was people in the jacuzzi ! I asked the people in the jacuzzi , I said the jacuzzi was closed they told me it was closed , they told me no it s open the pool is closed, I said wow so is the pool warm they said no ! I was so hurt I felt lied to and maybe even racial discrimination.