They have a new development being built just above my home in Draper. There has been piles of trash and blown building materials left in my yard for weeks. I ve called multiple times and been told they would send someone to clean it up. If they had, I wouldn t be leaving this review. No regard for any of the other homes nearby.
The whole home buying process was very easy, from the initial viewing to the aftercare! All the staff we dealt with seemed to genuinely care about us and made sure that the process was thoroughly explained and easy. The quality of the home itself is excellent, and we have had no issues or concerns.
I bought a home from Hamlet a couple of years ago and was pretty happy about my investment. I had had a good buying experience with Zack. I did have few things come up after we moved in. They took care of some issues but they didn't take care of my landscaping issues. from the beginning I wasn't happy with their landscape work. They laid the sod without leveling the ground and there were huge gaps. it was a terrible job and i had told them to fix it. They said the first year the ground is going to look uneven but after a year it'd look good. Now, I am a first time home buyer and they took advantage of my lack of knowledge on this matter. They laid the sod in the fall and pretty soon it was covered in the snow. Last year when my warranty was still good I called them and said that the lawn looks terrible, the grass is dead which exposed the uneven ground even more. They came and increase the time on the sprinklers and left saying that the lawn wasn't getting enough water and once the grass got taller the ground would be even. I trusted them and didn't take any action. this is my third year and the my lawn looks terrible. My warranty has expired. i reached out to them hoping that they would take a look at it and try to at least get the contractor out here and show their work, but they just told me that the warranty has expired and they have nothing to do with it now. I tried to ask his boss' number he said he doesn't have it.
I didn't want to post negative comments but they gave me no other choices. I am very disappointed with Hamlet homes lack of professionalism. I regret spreading good words about them to my friends now. I don't want other First time buyers like me to get ripped off by them. I intend to live here for 3-5 years and will be in the market looking for new homes again. I will make sure not to buy another Hamlet home if this is how they are going to behave.
I believe in keeping good relationships and giving a chance to do the right thing. Let's see if Hamlet will do the right thing or just ignore this issue. all they have to do is make their landscapers responsible for their unprofessional jobs and make them do it right. Upon looking at some other reviews, I am not the only one with this issue. I will come back and re-write this post if they reach out to me and fix this issues.
Its been about six weeks since I moved in and our roof has been leaking constantly. Neighbors on both sides of me are having similar issues. Hamlet is great at documenting your problems, but not as good at fixing them.
UPDATE: Another six weeks have passed and things are getting fixed now. There were more problems than I expected and it took a long time to get them fixed, but we are making progress.
Best Home Builder Ever. And the owners are the nicest and most giving people i have ever met in my life. They take such good care of there employees.
Great home building company that treats its employees like family and homeowners with honesty and superior building quality.
Hamlet Homes stands behind their product 100%! We had some minor warranty issues, like all homes, but they were taken care of in a timely way and done right. They even took care of a problem we discovered after our warranty period had expired. We were unable to install a Radon fan in the attic where it was supposed to go because of furnace vent pipes being in the way. They diagnosed the problem and arranged and paid for the installation of the fan. Most of their subcontractors were excellent with a few exceptions but Hamlet is committed to quality and corrected any deficiencies immediately. Also, their staff are excellent! They are very helpful and friendly. I have talked with multiple people who have built homes, and no one has had a similarly excellent experience. I highly recommend them.
We moved into our house last March and from the beginning we had to fight Hamlet homes to bring in dirt to fill in the South side of our lot. They brought some in but it wasn't enough to fill a major low spot. The landscaping company for the front yard (which was included with our home provided by Hamlet) said that there was a low spot that Hamlet needed to fill before landscaping but they never did so the front landscaping proceeded without fixing the issue. Now that it is winter we have had a constant pond of water at the far end of our front yard that extends to the side yard. We have submitted several home warranty tickets with no resolution. Now the vacant lot next to us has been sold and the builder for that lot said that the grade isn't in compliance with the city planning Hamlet homes agreed to and they want it fixed. We cannot get anyone from Hamlet homes to take responsibility for the issues and a home inspector said this is unacceptable and Hamlet is liable for the issue. It feels like we got great service when we were buying our home but now that they have our money they couldn't care less.
We bought a new townhome from Hamlet and we absolutely love it! The location and the small community is wonderful. The way our loan was handled was fantastic. We were a little late getting into it but, with COVID, it was still close to our original date of taking over the home. The unit is beautiful and done well; the grounds around the community are just as nice. The only issues we had were some of the windows were noticeably not square and the furnace was loud but both were fixed in a timely manner which was awesome.
I loved working with Hamlet Homes. I bought a new townhouse almost 2 years ago and have never had any issues with it. So many great options come standard! As I'm currently going through the process of buying another new home with a different builder, I realize what a great deal it was to buy from Hamlet Homes! Hamlet Homes was so efficient and they were very open about prices for upgrades. I wish all builders were as good as them.
hamlethomes.com
