Hallmark Corporation Review

Hallmark is a stain on Kansas City. It s an embarrassment that they operate here. They are very slow getting things accomplished. They literally take months to accomplish what similar companies do in days or a week at the most.
They are terrible at communication. When you call, no one seems to know what s going on and after getting transferred all over, you re told you ll get a call back when they figure it out. Their website contains inaccurate, misleading, and confusing information. Finally, when they do contact via email, they do so from an address that doesn t accept replies. Clearly, they don t want to be bothered.

Strongly recommend NOT using their online store. Ordered a sympathy card and gift to send to my dear friend (TO HER HOUSE, OF COURSE!). Hallmark sent the card to my friend and the gift to MY house. Oy. Huge blunder on their part. Now the gift will arrive long after the card (after I re-mail it from my house to hers), and the two were meant to go together to comfort my friend after a loss. I will mail it myself this time to be sure it's done right rather than prolong it even further by using a refund or remailing process through them - and I'll chock this up to lesson learned. Will never purchase from Hallmark again. Haven't been in the store in a decade or more, but wanted to give them a chance for nostalgia's sake. Never again.

Hallmark is a great company and I'm proud they're based in KC.

HORRIBLE CUSTOMER SERVICE! Avoid Hallmark.com at all costs if you expect to get what you ordered. On December 29, I ordered 14 packs of New Year's cards to be delivered between January 6-8 to a local Hallmark shop. A shipment notification email was received, but none to say it arrived. On January 9, I called the local shop. They told me that one package was there, but another was expected and promised to call when it arrived. A WEEK later, I still hadn't received a call, so on January 15, I called the shop again. This time, the associate told me a box was there and that the order was complete. When I inquired as to being told a second box was missing a week ago, I was told "they must have been looking at something online." Annoyed and unsure, I called Hallmark's 800 number and spoke with a laughably titled "customer care advocate" who confirmed that there were three packages (one via FedEx and two via USPS), all of which were showing as delivered but he called the local store to confirm what I had already been told -- only one was there. I requested that a new order be sent direct to my home via overnight shipping, which was met with "I'll never get overnight shipping approved after which I asked if there was a supervisor there who could make such a decision. He said there was and transferred me, which of course required a lot of time on hold. I was connected to "Ethan" who said he was not a supervisor, but attempted to help and proved only to be less helpful than the first guy. Turns out that they were completely out of the cards. Only after I prompted did he check to see if they had ANY New Year's cards left and they didn't. The world's supposedly preeminent greeting card company had nothing ... not even to fix their own mistake. Retailers likely have some but these "Care Advocates" were far more interested in giving an easy refund and losing a customer for life, than going the extra mile and keeping a customer. Additionally, they listened poorly. I had to repeat and re-ask questions multiple times. I expected much more from a US-based company that has a reputation for high standards and US-based "Care advocates." Incredibly disappointing.

I absolutely love going to shop at the Hallmark in Sachse, Texas!! The manager there (Nathan) is a Britain guy, and is the sweetest man! He is always polite, gracious, kind and helpful to get us whatever we are looking for. He always has the cutest and unique items in his store. We love when he has his clearance rack up, too! We get some great buys. I do not like to shop at any other Hallmark. In my book, there is only 1, and that will be where sweet Nathan is! Thank you for still having Hallmark shops around!

AFTER THE COMPANIES DECISION TO PULL THE WEDDING AD, MY FAMILY WILL NEVER BUY ANOTHER CARD, VIEW THEIR CABLE CHANNEL, OR HAVE ANYTHING TO DO WITH THIS COMPANY. THIS DECISION IS BLATANT BIGOTRY, YOU SHOULD BE ASHAMED !!!!!!!!!!!

,just fear I applied for the company and send my resume too, and I received an e-mail telling me that they already have a person who has more experience according to my resume, but I think that experience is good for that Work class work, please and I think that you do not need experience for a job that does not need study only to be willing to work, responsibility, punctuality, honesty, attitude, dependent, and if the person only has experience according to you but It doesn't have all that, it's called a bad worker, and I say and I affirm that I have all that and the experience too, so next time put in your ad that you want someone who has a "degree or master"

I have been applying at hallmark retail stores near me for over 2 years and each time i apply i get the same response!!! I have more experince but i still get the same response. i love this store and want to work here and then work in the hallmark channel one day. But i first want to know why i am always being passed up for someone else!!!!!

Applied at two stores in CT. I was very honest with them and told them I don't climb ladders due to a very personal reason. ( I lost someone very close to me in a ladder accident. ) However, I have a lot of retail and customer service experience and won awards in excellence. This company won't hire me. Also I have a lot of cashiering experience. They could've had a great employee. Their loss! I won't do business with Hallmark anymore.! They seem heartless!

I bought the Peanuts Hallmark Paper Wonder Valentine with light and sound--includes removable card for $9.99 at a local store. It was quite a spurge, but my friend is worth it and it was so neat! Then I took it to the post office and they were going to charge me $4.00 to mail it. Hallmark should have TOLD me that. I would NOT have purchased it.

If I could give a minus 10 stars I would as I brought 15.00 worth of cards October 25th & the person they were purchased for passed away. I was told tuff we aren t taking them back it doesn t matter the bag was never opened nor does it matter that the receipt is in pristine condition I thought Hallmarks whole deal was about showing people how much they care about the human race. I guess it s only relevant to them when they can make the premiums off of their cards & they only care for 90 days. So be fair warned if you buy anything from them & it s been 90 days it doesn t matter to them as 90 days is how long they guarantee they care. Ridiculous the thought of Hallmark now makes me ill congratulations Hallmark I ve been a member for 22 years until 2/3/2020 & this was in KC INDEPENDENCE CENTER TO BE EXACT DAY AFTER THE BIG SUPER BOWL WIN! Just wow!

I worked for Hallmark for over 7 yrs as a Retail Manager. I was hired by the nicest person in the world but about 3 yrs in I got moved and things went from bad to worse. Even though every store they put me in I didn't do something right and my Territory Manager found something to write me up about. I am a 62 yr old single mother of 2 daughters and a granddaughter who all live with me and barely making it but I was let go in June. I got a hernia due to lifting the heavy boxes during the Holidays and especially at the fast pace they make us work and if we don't get out more than what we are capable to do they let you know it. Anyways knowing I would be needing Disability while re-cooperating from my surgery they let me go. Who does that? They don't care about their employees they just care about pushing the product and pushing they do as well as waste. I teach my kids to recycle, respect, be conscience and respect and reward those who you love and care about you and listen there are 2 sides to every story.