More than a bit overdue. Took my rig in about a month ago after it wouldn't boot up. Thought it was a power issue, but as it turns out, the SATA drive which I used for file storage had died, causing the system to perpetually look for it, resulting in the operating system not booting up from the SSD. The team diagnosed it on the spot for free and also provided some improved file-storage configuration tips. Was in and out with a fixed computer in 15 minutes. Will definitely come here for future computer repair needs!
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Hip is my go-to computer specialist. He always makes sensible suggestions and provides alternative solutions to problems. I've been a highly satisfied client for over six years and I think you'll be very happy with him as well.
H Power Computing has been my go to for the past few years. Every time they managed to solve my problems in a quick and professional manner. Very friendly and approachable. Virtually available at all regular hours in the week through various communication methods. No where better on the island.
My son wanted a gaming PC for Christmas so he put together one through an online website. His mom purchased the one online for her place and I decided to go with H Power. In short, my son was so excited when he powered up the H Power built PC...the RGB alone was enough for my son to quickly forget about the PC his mom purchased online..*LOL* Chalk up one for Dad!!! :) Customer service and product knowledge are the reasons I always go to see Hip at H Power. There's no reason to go anywhere else...
Recently went and recovered mostly all my data from my hard drive!! They explained the steps on how they needed to do to proceed and waiting for my response on weather or not to continue! Literally took less than a week to recover!! Great guys!!
I was especially pleased at the honest work that H Power did replacing my computer battery. They didn't try and sell extra services, products, or upgrades. The store was set up safely for covid restrictions yet still felt like you got personal service. Especially like the electronic contact of status of the repair. Mahalo H Power
They took our old laptop and notebook computers, replaced the hard drives that used spinning disk hardware with solid state drives and speeded up our world!
As long time customers, we trust H Power with both our personal & business computing needs. Recently, an H Power custom built computer that we use in one of our restaurants had a hard drive failure. The system would not reboot. We brought it in to H Power and they were able to save our data, replace the faulty drives without delay. All work done same day...on a Saturday, no less! We wouldn't trust anyone else to handle our needs. Service is parr none.
Hip is the absolute best. I've been coming to H Power Computing for a couple years now and consistently receive great service. I use my computer mostly for photography and need a machine with processing power and storage (with backup). Not sure what else to say, but if you're looking for a custom computer look no further.
In short, outstanding work and customer service. I flew into HI for a business trip on the 14th. My MacBook Air was damaged at the previous airport and I needed to get laptop fixed urgently. I called them and he said bringing it right in. Richard was thorough and explained he could fix it and have it back the next day with original Apple parts. I was more than thrilled given the urgency. As a bonus, I was also able to upgrade the laptop and have an even better system than before. I don t think I could have received this level of support and quick turnaround back home in DC. I highly recommend them and just know the work and service are above and beyond what you can anticipate!!
H Power Computing is my go-to for all my computer needs. Hip treats his customers and his work with professionalism and gets the job done in a timely manner. He explains how everything works and provides a range of options but still gives his recommendation on what he thinks is best. There was a time when I was in the middle of writing a paper and my computer crashed. I thought I was going to lose everything and I had a tight deadline to meet. My computer would not even turn on. I went to Hip and he saw me the same day. He diagnosed the problem quickly. Hip was able to save and retrieve all my data and he offered to trade my old computer for a new one so now I am the proud owner of a MacBook Air. He gave me a fair deal and told me that the Air might be a better option for me because they have a solid state drive that does not spin and so it lasts longer. My computer is still going strong and I could not be happier. I definitely think my computer crashing was a blessing in disguise because I was able to get great service from Hip, nothing was lost, and I gained a new computer! I highly recommend H Power Computing. He services both Mac and Windows operating systems. Go check it out!
H Power gave great customer service from start to finish. Not only did they fix my broken computer, which is why I brought it to the store, but they helped optimize it to run significantly faster and added extra security software without charging me anything extra. Communication from my technician was fantastic when it came to coordinating part choices and answering my questions. I can t recommend these guys enough.
I needed a new computer that would be able to handle design and animation software better than my old one. The folks at H Power explained the kind of hardware I needed clearly, and transferred all my files to my new laptop. Great service, really reasonable price!
Exceptional staff and service. Will fix anything, and they also include pc configuration and dust cleanup for free. I definitely made the right choice coming here.
Got the job done we got lucky on this one only because of the manufacturers not doing their job in explaining their products due to profit reasons. Long story. The the reality of the situation was explained before the work began, I have worked on PC's myself for the last 20 years on and off so I am not an expert but I can say the information was on point. No BS. I would go back.
Excellent service, quick to fix my problems and also convinced me to upgrade my computer to avoid future problems. It is working so much faster and I have avoiding getting a new laptop which has actually saved me money. They really know their stuff and just want to make sure data is not lost!!
I realize this place isn t known for selling gaming PCs but I still bought one from them and I m really not sure if this was a mistake but instead of selling me a 9th gen processed they give me a 4th gen without telling me which is about a 70 dollar difference than there was the graphics card he sold for $300 which actually only costs $170 tops and the RAM said it was $200 yet only costs $70 theres so many lies there s no way this isn t a mistake I gave 3 stars because I realize this shop isn t known for selling PCs but just be careful and take care.
Great experience at HPC. I broke my 2018 MacBook Retina screen and they were able to get the job done in 3 business days. Very professional and friendly environment. Highly recommended!
Very professional and really responsive, can tell that they know what they're doing, and I'm so happy to have a rig to play and make video games on now!
also totally off topic but the dogs were very cute
My 3 year-old HP laptop wouldn't power up. Like most people whose pc needs repair, I wanted it fixed the day before yesterday and at a very reasonable cost. The shop's owner, Hip, quickly laid out the time and cost parameters. His techs actually sent me progress reports with photos of the culprit (the motherboard was fried beyond repair), and gave me the old board when I picked up my PC. There likely are less-expensive repair facilities in Oahu, but as someone who spent over three decades in the Consumer Electronics industry, I can verify these fellows know what they're doing. Not one bit of data was lost, and my PC was returned looking clean and operating perfectly. They are courteous professionals who obviously take pride in their work. Well-worth the money!
Hip, Ianko, and Jordon at H Power Computing are the helpful, knowledgable, and professional service I have been looking for when it comes to purchasing a custom build PC. They made what would have been a crazy, long, stressful process if I tried to do a build myself into an enjoyable, easy one with a quality end product. Hip took into consideration what I was looking for, he was straightforward with the prices, the parts, HPC's warranty, and the work they do and do not do. Hip, Ianko and Jordon were excellent at keeping me updated and was readily available if I had questions. I am thankful for their work and so excited to have gotten more than I thought possible out of a computer buying experience. I'm amazed at how awesome my computer is!
Hip and Jordan provided seamless, detailed and honest customer service. Replaced my battery and converted to SSD on my 2012 MacBook Pro: eight years old and is like I have a brand new computer !
THANK GOODNESS I FOUND DIGITAL SOLUTIONS!!! I dropped my phone a few weeks ago and cracked half the screen so I knew it was only a matter of time before it would go out. Sure enough yesterday morning I woke up to a completely blacked out screen.
Through my YELP search I came across Digital Solutions, one of the only Iphone repair locations that are open on a Sunday. I was the first customer in the door, I was greeted by HIP the store owner and his two friendly dogs. Not only was I provided excellent customer service but I was informed they offer a year warranty on the repaired my Iphone screen!!! I would definitely recommend this place to everyone I know!
Great service! I've arrived from Germany and my laptop did not start anymore. As a photographer I needed a fast and efficient solution. The professionals from H Power Computing provided an excellent service and fixed my laptop in less than 2 hours! Definitely a recommendation from my side!
Knowledgeable staff, good correspondence, overall great team of tech-savvy guys they got down at HPC. They explained everything about every step of their data recovery service, even though most of it went over my head. A bit pricey, but worth it for their data recovery services. Only issue I had was with their online portal system that they use for billing and status updates. Maybe it was just a problem with my PC or something, but I had so much trouble logging in, and there is seemingly no way for users to reset their passwords without calling the store and having someone do it from their end. Overall, quite happy with their service. Will definitely be back for future data recovery and PC needs.
Hip is very professional - he knows his stuff - yet at the same time he takes time to explain the options available in a way that any customer can understand (at whatever level of computer knowledge one might be at). I have nothing but positive feedback for the way the repairs were done on my laptop. It is actually one that I had bought in Korea when I lived there: an LG. The part that needed to be replaced on it was impossible to find in the U.S. since LG doesn't sell computers here. Despite this, Hip was able to order the replacement part very quickly from Hong Kong and completed the job very efficiently. No time was wasted with unnecessary talk; everything was done above board and honestly. I only wish I could give this business 6 stars!
H Power computing has always been SO impressive to me. Several years ago, when my friend wanted a quote to reactivate an old hard drive they had, I tagged along with him to H Power's initial location around Vineyard street. I was a little intimidated at first, because computers are not something I know much about. However, their facility was inviting and clean, and the staff was very professional, clear, and concise when answering my friends' questions. Everyone was so nice! Staff was immediately available and their advanced internal organization was apparent.
Fast forward to 2020, I found myself desperately needing help fixing my own hard drive malfunction. I knew exactly where to go! I checked out H Power, this time on Pohukaina Street. Again, the staff was friendly, honest, concise, sincere, and even gave me general computer advice I didnt even know to ask for. They even recommended to me what THEY do and what programs they use on their own personal computer, and why. I felt so taken care of. Before leaving, the staff even asked if I'd like the actual technician who worked on my computer to come out and explain to me in thorough detail what they did to my computer and how they fixed it.
H computer has helped me immensely. I no longer feel intimidated by computer problems, because I know I have H Power on my side.
Since opening my medical practice in 2007, Hip and his staff have been invaluable in guiding me through the uncharted waters of the computer industry. Hip brings a wealth of knowledge and industry experience to the table and always delivers results beyond our expectations. After meeting with several companies, we brought Hip in to give us an objective analysis of the computer/ technology needs that would support our electronic medical records / practice management software, enabling us to fully utilize computer technology throughout our medical practice. Our goal was to see where we could increase staff efficiency, streamline business operations and increase overall profitability. Hip's tireless attention to detail, his honest and personable approach, and passion for excellence has helped us overcome obstacles and exceed our business goals and objectives.
Michael A. McMann, MD Ophthalmologist & LASIK Surgeon
I was looking for a place to have my computer built and I am so glad that I went to H Power. Excellent service and they are very knowledgeable. They gave me very good advice on my build and sold me only products that they believe in. My computer is just what I wanted and couldn't be happier. Thanks H Power!
Thanks to Hip and the team I was able to enjoy all these days off with my computer up and running. I thought it was going to be a miserable transition into the new year but they were able to get my power supply replaced fast. Great Job!!
They did awesome work! Like most computer stuff the repair can be pricy but totally worth it. Great communication and great service. Would and will recommend them to anyone with computer problems that either don't know how to fix it or are too lazy to fix it like myself.
The most amazing customer service AND knowledge. Hip and his team have serviced our computers many times as well as recommending the best computers to buy. Highly recommend for any IT purchases or service needs.
Dropped by to ask a few questions and I was really impressed with their knowledge. Told them the problems I had with my IMac and was informed to bring it in. Brought my iMac in and had them troubleshoot it right on the spot. They found the problems and told me how long it would take. The repair was done really fast in about a week. Got my hard drive replaced and they increased the ram. Computer runs faster than when I first got it. I would recommend H Power Computing to anyone who has a computer problem. Thank you H Power, the best.
Friendly staff, clear communication of the issues and potential solutions, you're updated as your device is being worked on. Service is above and beyond. Highly recommend this business.
Awesome place. Didn t get my lap top repaired just yet but know a lot more about computers now than I did before I walked in. If I end up fixing it or trading I m going there.
More expensive than other places. 700 for what I needed and others were 400-500.
I have been working with Hip Le and HPower Computing for over 10 years and I could not have found a better technical partner!! Myself and my company, Hawaii PI, a licensed and bonded private detective company specializing in advanced computer security and digital forensics depend on Hip for all of our computer hardware requirements. It is critical that the computer hardware that I use is the most reliable and fastest available. Whether purchasing a custom computer like the ones built by HPower for me or the ones built for my clients, I am always blown away by Hip and his teams fabulous service and delivery of the finest systems available! I highly recommend Hip Le and H Power Computing. If you want the best, call them!
AMAZING SERVICE!!!! My hard drive crashed and Apple couldn't help. Hip and his employees saved my computer, added a MUCH BETTER hard drive, and made it like new (and far faster) overnight! They explained everything to me and I'm an idiot when it comes to computers! They could have easily "pulled one over on me" and fed me some BS but they didn't. They were completely honest, fair, and even helped me out with my cell phone issues and time capsule (back-up device). HANDS DOWN, 5 STARS!!! I'd give more if I could. And you're supporting a local business, started from a local guy who obviously loves what he does!! HIGHLY RECOMMENDED!!!!
They are the most professional and straight forward digital solutions company on island. I have a mac book pro that is now considered a "classic." It needed a new battery and overall tune up, and I was turned away from every mac store.
I walked in to H Power and they immeadiately had the correct new battery for my computer. I picked my computer up the next day and it was cleaned up, all my missing screws were replaced, and it worked faster than it had in years.
I really feel that I got much more than what I paid for, which is unheard of when it comes to computer repair shops. Five stars across the board!
H Power Computing is an exceptional shop that helped me build an extremely powerful computer for photography within a reasonable budget. Their staff is friendly, knowledgeable and welcoming. Not once did I feel intimidated by my lack of experience and knowledge of computers. I've done alot of research on options for laptops, mac's and PCs to do photo editing but none provided customizable options that fitted my needs and budge. Hip and his staff helped me build what I needed and their builds are backed by a excellent comprehensive warranty. Every build is optimized for the expections and requirements of each client. I highly recommend H Power Computing for any type of computer build whether it be gaming, photography, or cinema/videography. H Power Computing provides both phenomenal customer service and quality product.
The owner and tech took the time to explain what happened. When I got the computer back the real important data that I thought would be lost was there! Very happy with my experience with H Power Computing!!
I had these fellas build me a gaming PC last week and after a few days with the machine, I can officially express my enormous satisfaction. The team at HPC are extremely knowledgeable, thorough and honest. The process was quick and easy and they helped me understand exactly what I was buying and any options that existed should I want to pursue them. I will definitely be returning to H Power Computing for all my computer needs.
Great service. Fixed our computer in a timely manor and it runs better now. We are satisfied with the service here and will continue to use them for our computer needs and recommend them to others.
The hardrive on my old Mac Book Pro crashed. This is one of the few shops in Honolulu that actively answers the phone. The team here is very helpful and pro active. The repair seems to be good and they have a long warranty period.
I found the company to be professional and provides high quality repairs , they seem to understand most laymen questions with regards to trouble shooting request.
This place is awesome! You don't have to wait in long lines like Best Buy and wait for over a week to get your computer back. Hip and Daniel are like old friends you known for a long time. They are very helpful and patient. Willing to take the time to explain to you exactly whats wrong and what they are going to do to fix your computer. No hidden fees or unpleasant surprises. Go check them out. Free consultation!
I had a problem with my PC regarding with the "blue screen of death". They got it fixed within 2-3 days and cleaned my tower which is nice because most of the shops will only deal with the problem without doing anything with the aesthetics. Of course you get what you pay for and I'm very confident that they can fix it! Mahalo HPC!
Hip and his team was able to retrieve 15+ years worth of pictures on a external hard drive that had crashed. Definitely will be using their services again for all my computer related needs. Highly recommend this company!!!!
My 3 year old laptop was not starting and I thought that it's time to buy a new computer. Instead of going to Best Buy I decided to give a chance and take my laptop for repair first. Since H Power Computing offers free diagnostic I decided to take it there. H Power Computing staff was nice and friendly. Hip was very patient with me and explained everything in great detail. Despite the fact that I had no hopes of having my computer work again Hip and his team brought my laptop back to life. I'm also very grateful to Hip for saving my data. All my family pictures are still on my computer. Thank you Hip for your patience, time and wonderful service!
Very helpful. The price was reasonable considering they know what they're doing. Anyone saying they are over priced might not realize that they are comparable to other places. Some of my tech savvy friends on the east coast commented that the price was not much different from what they would charge. My computer was ready to pick up in exactly a week, and they had no issues answering my questions. All in all I was happy with my experience.
We had a serious issue with our network, since we have a brick and mortar business have a network that's down hinders operations and customers are not happy. Well long story short it was repaired and H power came by to make sure things were working the next day.
After reading the yelp reviews,I brought my computer in with hopes that they would be able to restore it back to itself after I attempted to watch a streaming version of GoT. My computer can down with bug. Being a freelance photographer, my computer is necessary tool to edit and send images to the lab. With 3 weddings lined up i was on a time crunch and the pop ups and random windows closing was driving me the wall. I called and got a human on the phone, they told me to bring device and they would do their best to get to some as asap. Cool, I hoped on my moped and went to grab a bowl of pho with the boys. Got a phone call 3 hours after I dropped it off... I couldn't believe it. Quick service, didn't cost me an arm and a leg and they didn't try to sell me junk I didn't need. Happy happy happy .All in all would recommend to a friend
The H Power team has been an amazing resource for my business and family. For years we continue to rely on their expertise to take care of our computer and data storage needs. They are thorough and attentive which leads to providing consistent quality!
Smith didn't ask any questions other than gave me the amount (which I knew from his website) and the amount of time it would take for the repair (~20-30 minutes). I was very happy with the result and highly recommend individuals to come here to get their screens fixed! Thank you again =)
If you want to get the best customer service and work with a knowledgeable business, then this is the place to go for your computer needs. Hip has helped guide me with my computer complications and questions. He is an expert with computers and patient to ensure you get the best service while guaranteeing your needs get met. The environment is relaxed, especially with tow adorable technician dogs that greet you at the door.
If you are planning to do business with H Power Computing, mention to Hi about 15% off of repair labor.
These guys don t disappoint. Zero shortcuts were taken when diagnosing and fixing my gaming rig because they are professionals at what they do! I ll definitely come back for any future computer needs!
Hip and staff are terrific at keeping you posted and explaining in understandable terms what is going on with your project. Cost is in line and reasonable for projects undertaken. I always come out learning more than I knew going in. Of course, my favorite team member is Lilo!
Educated staff that want to help you find what you need. Came in looking to buy a pc from scratch not knowing what I really wanted. The owner of the store walked me through the available options and prices. Very kind and trustworthy staff. Thank you again H power Computers!!!
Smart, friendly and honest staff. I recently ran into an overheating problem with my PC due to a non-working AIO cooler. I went down to HPC to see if I could get a replacement heatsink/fan. Surprisingly, they had a few aftermarket coolers in stock. One of the workers ended up selling me a used Intel heatsink for real cheap, so I could use that while waiting for Amazon to send me a replacement cooler. Very thoughtful and intelligent salesman. I am happy to have stopped by and I will likely be back to get a new screen protector for my phone (they sell and install those too!).
Hpower computing is a highly professional computer repair shop. Great communication through text or email. And the adorable dogs don't hurt either. Would recommend.
Hip Le built a computer for me years ago, and I've been with him since. Always honest and cost effective. He even saved my data from the Chernobyl virus ! I am more than happy to recommend him to anyone.
H Power was able to recover data from a severely damaged hard drive. Their communication is excellent, and they kept me updated on their progress regularly. I was very satisfied with their customer service and expertise in data recovery. The business owner even gave me some excellent advice on properly backing up data to avoid future data loss due to a malfunctioning drive!
Honest, Great Service and a Fair Price for the work! I really appreciate the work and the technical advice provided by these guys. They retrieved data from my dead dead hard drive, -a real catastrophic event. Would definitely recommend to all!
Hip and co. set me up with a new hard drive and a better operating system. When I had a minor issue with my mousepad (on my laptop) as a result of all the reconfiguring, Hip walked me through the easy process of fixing 'er up! My touchpad is now back to a reasonable level of sensitivity and I am good to go. Helpful and friendly service - and if you're a dog-lover, the shop mascots are beyond adorable. :o) Cheers, guys!
Thank you Hip for making my new computer fly! Purchased a new HP computer, needed someone to help me transfer all my data from old computer. Called around to a few places, shocked by the attitude of theses repair shops when I asked for a quick turn around time. Lucky for me I found H Power Computing, Hip was patient, took the time needed to help me out, replaced my brand new hard drive with a Solid State Hard Drive to really make my computer fly. Turned it around in less that 24 hrs! Highly recommend H Power Computing for all computer needs.
Super nice people! Had a really great experience going here to fix my girlfriends computer, I really enjoyed talking to the employees and loved the dogs they had! They also make their own computers for customers and I will be coming back for that, very knowledgeable people!
I had a bios issue with my desktop. I brought it in and a few days later they had the OS installed, the BIOS issue was fixed and the PC optimized. Great service.
This company, is friendly, personal and professional, their quick and responsive service is outstanding and they were able to fix my problem (even if they qualified it repeatedly as temporary). I'll start with why I took away a star. My power button on my laptop was stuck in and the computer did not turn on. I was quoted an exorbitantly high price for this service because it was a computer opening service. This problem was mechanical in nature and required only the back panel removed (I lacked the tools) and a relatively simple work-around. They justify this (nearly $300 price tag with performing services like cleaning and vacuuming etc. This flat-rate price tag drops them down a star especially for a very simple repair. As for the other 4 stars, their system is designed for maximum customer input and allows you to be involved in the work, it is quick allowing me to get my computer back before a work trip. The end result was successful and they were fantastic and friendly. Overall a bit overpriced but it worked, so better than buying a new laptop!
hpowercomputing.com
