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jhwblackmore
4 months ago

Dreadful service

Dreadful service
We called HE Services to ask if they would deliver a 50 tonne crawler crane for us, they said they could and we agreed a price.
They turned up 2 hours late, with an unsuitable trailer and without adequate chains to secure the machine. In short HE Services failed miserably to offer the service we had agreed on.
This cost me £200 in labour for my staff and an expert crane driver to be there to load it.
They agreed that they had let us down, but when I asked for my costs to be reimbursed they refused and said that they would only offer me a credit on account. I explained that this was unreasonable as we do not move plant generally and would obviously not use them again if we were to, so I just asked that my costs were covered.
They flat refused, so we are left out of pocket.
This is a dreadful way for a company to behave.

Date of experience: 01 November 2023

About H.E.Services Company

H.E.Services Company is the largest specialist Plant Hire company that offers a wide range of plant hire services. The company has been in operation for several years and has established itself as a reliable and trustworthy partner for all your plant hire needs. With a fleet of modern equipment, H.E.Services Company provides excavator hire, mini digger hire to heavy plant hire, dumper hire, roller hire and telehandler hire.

The company's mission is to provide high-quality plant equipment at competitive prices while maintaining excellent customer service. H.E.Services Company understands that every project is unique and requires specific equipment to get the job done efficiently. Therefore, they offer customized solutions tailored to meet individual client needs.

One of the key advantages of working with H.E.Services Company is their extensive experience in the industry. They have worked on various projects ranging from small-scale residential construction to large-scale commercial projects. This experience enables them to provide expert advice on which equipment best suits your project requirements.

H.E.Services Company prides itself on its commitment to safety and environmental responsibility. All their equipment undergoes regular maintenance checks by qualified technicians before being dispatched to clients' sites. Additionally, they ensure that all their operators are fully trained and certified in operating the machinery safely.

The company's fleet comprises modern state-of-the-art machinery from leading manufacturers such as JCB, Caterpillar, Komatsu among others. This ensures that clients receive top-quality machines with advanced features such as GPS tracking systems for efficient monitoring of operations.

H.E.Services Company serves clients across various industries including construction, mining, agriculture among others. They have built long-term relationships with many clients who continue to rely on them for their plant hiring needs due to their exceptional service delivery.

In conclusion, if you are looking for a reliable partner for your next project requiring excavation or heavy-duty machinery rental services look no further than H.E.Services Company! Their commitment towards providing quality service coupled with an extensive range of modern machinery makes them stand out from other competitors in this industry!

H.E.Services Company

H.E.Services Company

4.1