Not entirely sure why this company can't seem to get payroll checks issued correctly on a consistent basis. Our employees have rarely received correct paychecks over the course of the last month and a half.
GTM was recommended to us by our CPA. We have been very happy with their services. They are extremely professional and responsive and help us handle household payroll so that we know we are doing it correctly. I would highly recommend GTM (and Matt Owen in particular) if you have household payroll needs and want the comfort of knowing you are handling this very complicated matter correctly!
I'm very pleased with my encounter with GTM Payroll Services today.
I've been quite concerned over the incorrect W2/W3 forms I mistakenly filed for 2010 and 2011 and was greatly relieved to get an email from Michelle Kolozy today saying she would process the correct forms as soon as I provided her certain information. And she did. Within 2 hours after I provided the information needed, I received an email from her saying she had filed the correct forms on line, with copies attached for me.
It is a pleasure to work with Ms. Kolozy.
The worst. Constantly making errors on payroll. Sales rep was m.i.a. at returning emails. Bottom of the barrel for payroll companies. So many better options in the area. Consider this a warning on using them. It's bad. Real bad. Very frustrating experience.Glad I left.
Great experience, they've handled our account well. Always there to answer questions and caught any curve-ball. Kristen is great to work with.
GTM Payroll has been a great partner with helping our organization launch the HCM system they provide. Specially, Marianne has been such a knowledgeable asset and amazing to work with through the implementation. She is always willing to help and find a solution to any issue!
Hi, We used GTM for our childcare payroll processing for over 10 years. We were very happy with the service GTM provided. They took care of everything (quarterly filings, year end processing etc.). Great company to deal with. Very easy to get in touch with. Staff very knowledgeable and responsive.
I have used GTM payroll services for several years and have been very happy with the service they have provided me. My service representative, Erin Bandaru has been very responsive and helpful with any issue that arises. They have made paying our nanny a seamless process and one that I don't have to worry about.
We have used GTM payroll service for just over one year and we are very satisfied with their excellent service. Tonya Graham is our rep and she is very professional! She is very quick to respond to any questions and I can depend on her.
We have used GTM Payroll Services since my first child was born and have been so very grateful that we did.
Regardless of the changes in tax law, we have always had full confidence that our sitter's taxes were being paid and processed correctly and prompted.
And having checks processed by a payroll service has helped our sitter get approved for her new apartment.
I also use GTM Payroll Services for my small business and am equally appreciative of their excellent business services.
I have used GTM for approximately 5 years to pay household employees. I have always been pleased with GTM. Perhaps most importantly, GTM's customer service is excellent. When I have questions, I have never had to wait on the phone, and GTM responds to my emails quickly.
Always professional. If you need a company to handle your Nanny-related matters, look no further. Highly recommended!
I've been so happy with GTM Payroll and our rep, Jennifer Franze. She is always so helpful and quick to respond to our requests and even makes me feel better when I realize I'm calling in payroll at the very last minute (oops!). And to top that off, she sounds like she's always smiling! She makes the mundane task of payroll more enjoyable. So happy to have found such a wonderful service!
GTM Payroll Services has been very helpful with standardizing the way we do payroll here at Martinez Cleaning LLC. Wendy, our contact at GTM, is VERY responsive and quick to answer any questions we may have about our payroll. Thank you GTM and thanks Wendy!
GTM has helped our company in many ways. Most importantly Tracy Detrick is so very helpful. Any request that I send to her is taken care of very quickly and she always gets me the information that I need!!
Always a pleasure working with Tracy.
I am compelled to write this review about Anastazia Coleman. She has gone above and beyond to satisfy my insurance needs. Thank you so much !!#
We have had a relationship with GTM for awhile now...we worked with Kate for a bit and now work with Jennifer on a consistent basis. She is a very responsive, pro-active person and handles our payroll with all it's issues in a professional and courteous manner. I would recommend them without hesitation!
Elaine B.
Bookkeeper
Donald B Dedrick Agency, Inc.
We have been using GTM for seven years to handle our payroll services for our nanny. We are pleased with the service and the attention to detail. Our service rep is Chrystal Baldwin who is amazing to deal with. She is very responsive and ensures that I understand all the forms that come through.
I am an Englishman in New York. Back in the UK we hear much about the service ethic in American businesses. And you experience this regularly in shops (stores) and restaurants. However, in my experience, the whole service quality levels drop through the floor when you enter the world of telephone help-desks. I end up biting my fist and bashing my head against the wall every time I call Time Warner or my health insurance company. But when it comes to GTM, they have consistently exceeded my expectations and made me realise what true quality service is.
Whoever I talk to on the phone knows their stuff, understands my needs, is really efficient at solving whatever problem I have and I can't rate this company highly enough
Customer service improved after a few initial concerns. Very prompt and courteous replies now. If you are in NY and need to pay weekly, the checks don't arrive on time but the situation is remedied by use of personal check - GTM does the withholdings.
GTM has provided my firm excellent payroll and HR Central services for a number of years. The staff is great to work with and always there when you need them. Tracy Detrick, who handles my account, keeps on me when I don't respond - she is an example of the service level of GTM. Thanks!
Jennifer at GTM is wonderful to work with. She is quick to respond to my questions and if she cannot help me, always finds someone who can.
I have really enjoyed working with GTM they take all of the difficulty of having an employee out of my hands so I can focus on running my business.
I look forward to a long relationship with GTM. Thank you, Dinnett Moore, A Touch of Moore Massage Therapy & Day Spa.
Our company has used GTM for all our payroll services for the past year and a half. I have always had a great experience with GTM. Our current representative, Tracy, is very professional, courteous and knowledgeable! She always gives an immediate response to all our emails and if she doesn't know the answer, which she usually does, she will find out for you. I highly recommend GTM. Thanks Tracy for all your help!
Tonya Graham (Payroll Rep), has been a pleasure to deal with over the last several years. She has been extremely helpful and has made our life alot easier!
thanks Tonya!
Companion Home Care of the Eastern Shore
Jenna Hoch
I have been with GTM for about 4 years. They have the best customer service. The are so efficient and personal. On top of everything, it is so personalized if you want, Raymond Potter has been so helpful and cares! I highly recommend you use them if you need this service.
An amazing level of support, with clear and understandable statements provided on time.
My non-profit organization has been working with GTM for several years now, and we have been extremely happy with the service that we've received. We were with two other large companies in the past, and found the service lacking and many mistakes made. Inevitably, there are issues with any payroll, but with GTM, everything has always been resolved quickly and easily. Our rep, Tonya Graham, is always there to help, is responsive, cheerful, and easy to deal with. We recommend GTM to anyone we know seeking a payroll service and we look forward to working with GTM for years to come.
We have used GTM Payroll for the last several years and have always had consistenly excellent service. My payroll rep, Tonya Graham, is always quick to answer any questions I have and to let me know who is covering for her if she isn't in.
My service with them has been so good, that when we needed a household payroll set up, we went to GTM also. I look forward to working with GTM Payroll for years to come.
Very professional. Every time I called in, the person was nice and had all of my information immediately available. Everything done on time. Very well run.
Hiring a nanny was the easy part, how we were going to pay her seemed impossible. Direct deposit, taxes, and filings beyond daunting.
Hiring GTM, a total one-stop-shop in getting it all done has honestly changed our lives! We are able to pay our nanny seamlessly and know that all of our paperwork will be handled. Could not have gotten through the past two years without them!
Many, many thanks!
Gamer Family
gtm.com
