Gruppo InRete Reviews

I pay 70 euros for the activation of the gas meter but instead I get a phone bullying session between the distributor and the supplier who blame each other's responsibilities. In the meantime, I have been eating uncooked food for a week and washing myself with cold water. I take the morning to stay at home, the technician doesn't come by at the set time, then I call the toll-free number and they tell me it's over. But then I will be senile, there is my name and surname on the bell and the intercom works! Maybe if I had had the gas technician's cell number, things would have been different.

To stay away, absence of contacts and operators to say the least incompetent, a continuous rebound between them and Hera no one knows how to solve the problem or who I have to address in the meantime are without Gas for 10 days.

pessimo servizio clienti. Inutile tentare di contattali e/o provare a farsi contattare.

Inrete Gas Distribution and Electricity Headquarters

I put a star only because you can not do less .... there are no telephone contacts, no one can tell me how to contact them directly .... I am waiting for the gas lift for 9 days (with all welded) bad service

Appointment fixed from 1pm to 3pm .... they never showed up

They made an appointment and did not show up. Unreliable.

Very bad experience in handling my request for a prescription for a surprise adjustment received after the legal deadline. Climbing on the mirrors during the hearing to demonstrate the unprovable for the protection of the end user but not of their own business interests. Vote in ethical conduct: 0

It manages the gas and electricity networks for most of the province of Modena offering an excellent service

there are no telephone contacts, if the customer needs he does not know where to turn and hera does not respond to their bills..I sent the same email 3 times in 10 days and they have not yet even deigned to open the email sent to them..that service is??

6 and a half months to communicate a reading to my manager after a counter change. There are no further comments

I have received a payment reminder. There is no way to ask for clarification.
Unserious and not at all professional attitude!

They had to go through a connection yesterday and left a communication with the wrong mobile number! Utilities have communicated my address, but apparently you have preferred to keep the number of some former roommate. Moreover, even on the new counter you have given the name of a tenant who has not lived there for 4 years. The user has sent an urgent request but nothing. It's 5 days without gas

I paid in advance to connect the gas network to the counter compartment (2 meters of pipe), I filled in and sent resolution 40 (there are few sheets filled in), the practice was lost on the way. With a new one now they ask me for new documentation. Meanwhile, I'm in the cold.

Very bad. Last week I had an appointment and they didn't come. I spent all day in the cold. Worse than the third world.

0, you do not deserve more, too bad there is no half

I was given an appointment to change the counter from 8 to 10. I have been waiting in vain for 3 hours. The professionalism and correctness of a company are also evaluated by these things. The lack of respect for users, and a msg would have been enough to warn me, should be punished and punished with a fine.
The technician arrived at 11, 30. Finally

Called a week ago for the opening of the gas meter. I asked the operator THREE times if he needed documentation and he replied that if there is a plumber I do not need anything, they give me an appointment from 3 to 5, they arrive at 4:50 and I do not open the counter because the camera is missing and the model b12. The operator also quite "phenomenon" and rude. We are at December 20th and do not add anything else.

I'm put just like some other user. 2 months that resolution 40 is lost or is rejected for some bureaucratic quibble. Meanwhile, Hera takes almost 60 euros every time the practice is redone. From the end of June I expect to connect the gas and have already spent 2500 euros for the preparation works. A scam to steal money from citizens. And meanwhile we are with cold water and no heating. Today, the umpteenth message that the practice has been lost. Too bad that this time I have the receipt .... complaint coming dear ...

The third world is light years ahead of the services, contacts, call centers, and all that this imaginary company offers

Rudeness at best ... little seriousness .... never seen such a thing

it is 1 month that I am at stake it would take a book to write the ordeal

I was contacted by a call center, the operator pretended to be an administration executive saying that he was the national distributor for the Veneto region, treating me as the worst of the idiots without even knowing that I do his own job for the competition. beware of operators ... they don't know how to behave and make fun of you.
I don't speak badly of the company itself, but of the ways of their operators who tend to be fraudulent.