I was given an appointment to change the counter f...

I was given an appointment to change the counter from 8 to 10. I have been waiting in vain for 3 hours. The professionalism and correctness of a company are also evaluated by these things. The lack of respect for users, and a msg would have been enough to warn me, should be punished and punished with a fine.
The technician arrived at 11, 30. Finally