Grupo HPA Saúde Review

The waiting time to make payments after consultations is absurd!

Horrible experience all along the way-
Had a appointment at 15:30 , waited for the lady gynecologist till 5pm, as she came back from her break ( wearing civil clothes).
When I entered the room, I said politely- in portuguese, that I speak some of the language but would prefer to speak in English- she very strongly answered If I want to speak English, I should go to England, but here they speak Portuguese. Im from Czech and I just use international language when need to express myself correctly , I NEVER met this reaction at ANY other place in Portugal, and Im here for 6 years.
Her attitude was incredibly rude all the 5 min I spend there, getting no information, just sended me for blood test and I ended up paying 98 Euros. And the lady on reception- was too much trouble for her to type my email adress and sending the results by email- which they normally do in Lagos- so she said I can get results if I call Lagos.

Avoid if you can.

We spent an half day for an ultrasound and we must pay more than 1.180 and we were being held hostage during 4 hours just to receive an garant from Europe Assistant. The hospital didn't want to arrange everything without a specific email to garant that the invoice will paid the day after. And in despite of the illness of my wife.

I want to share my experience I've had in HPA Saude Alvor, which was, unfortunately a very bad one:
There is the letter I send to Chairman of HPA Alvor.
He never replied as he threw certainly my letter to the bin.

{Alice SOAMES
15 rua Diogo Gonc alves Apartamento 4A 8500-622
Portimao
The 25 of February 2018,
Sear Chairman Dr. Joa o Silve rio Fernandes Bacalhau
HPA Alvor
Estrada de Alvor, Sitio Cruz da Bota, 8500-322 Alvor
Subject: defective implant refund
Dear Sear,
I m writing you this letter after being used your communication system online and got no replies after 3 attempts without replies from you.
I ve been a patient of HPA since 2014; Hospital San Camillo and Hospital private Alvor.
Since then I came across a major difficulty with Dr Rolland MERCIER in Alvor.
I began a treatment of implantology in August 2017 under the care of Dr mercier who promised me my treatment would be partly remboursed by Fidelidade.
( which was fake)
From the beginning of the sessions with DR M, I noticed a poor quality of consideration toward me and my suffering during the cares.
Finally in August 2017 he Implanted me three osteofit implants on INF right.
I wouldn t imagine the pain I encontered the nights and days after, during weeks. I called him and he prescribed me Tramadol 150 mg.
My mouth was paralysed and my chin as well. It lasted one month.
I had terrible bruises and swollen face, but for me the essential was the end of the pain.
IN september my body rejected the implant near my mouth and I was released from this permanent suffering.
When I went back to HPA alvor, Dr Mercier told to her nurse she has no bone and ask for artificial bone to fill the lack of bone I had.
He pretended he would be able to place a new implant in this new mixture in two months.
Then I decided to visit experts in France and they told me, the procedure was a sure failure in the next future.
First I was very disappointed I had to pay 120 euros in plus of Artificial bone and without any excuse.
I decided to stop this butchery and change my way to another specialist.
Now I want to be refunded with no delay for the third defective Implant I paid 600 euros and the useless artificial bone costing 120 euros.
I look forward to a resolution for this matter. I can be reached at .....
sincerely, Alice Soames

Paid 2000,- for preventive healt check up, normally abroad you get one scan they see and now everything!, here I had 3 and they wanted me to do 2 extra from the same parts!!? They said also I had a small tumor on pancreas after worrying for few months and took a scan in Holland I had nothing!!! I think they just trying to steel as much money as possible from you....

I went to do gestational diabetes screening. The techniques of analysis were spectacular. Always to see if I was well because the test forces us to 3 blood samples for 2 hours and in the whole process we are fasting.
Thank you for your concern and care.

I booked a high endoscopy two months ago. I called the Lagos unit and you said it cost 150 euros private.
With 1 week to go before the exam, I called and asked if there was any preparation. The lady who answered me said that it was just an absolute 6-hour fast. It is the exam the value was 230 euros minimum. They may have biopsies.
Today, I called to find out what happened, because they had 2 missed calls on their cell phones, they said it was set up in Alvor and the call was probably to find out the result of the Covid test that I should pay 150 euros more, apart from 230 .. .
Are you kidding? Do you think people are making money in your homes?
They are not interested in the health of the wearer, everything is business.1 star is a lot.

Thanks for a great service don't know what I would have done without them please be careful make sure you have a good holiday insurance and please make sure that when you go away you go with a good tour operator so you don't get stuck

More than one year later, my suffering for what was done to me at this hospital continues!



For several weeks I was in the most pitiful shape, with such swelling that I could barely speak, taking tons of antibiotics, cortisone and anti-inflammatories. I was so sick that I wonder how I am sitting here writing this today. Needless to say that my bite was also totally off.

Only because of an x-ray taken during a desperate visit to my dentist (for Dr. Fernandes everything seemed OK!) did I find out just a couple of weeks before Christmas that everything was very wrong. I needed to have a second surgery most urgently to get the remainder of the tooth and roots pulled, the jaw totally realigned and held in the proper position with elastic bands.

Not the right time of the year to find a surgeon to take care of this! Sick as I was, I somehow managed, whereby I was told that the nerve damage could very probably not be reversed. Luckily I ended up finding a wonderful specialist in the Lisbon area who operated on me on 8 January 2020. Miraculously I recovered from that surgery in just about 2 weeks. Instead of 9 kilos I only lost 1!

My bite is realigned but the nerve damage was such, that still today, I have no feeling in my chin, my lower lip, the area around the broken jaw. I further have lingual nerve damage on the tip of my tongue. I am reminded of this horrendously uncomfortable feeling several times a day and especially at night. As a side sleeper I keep waking up and must constantly turn.



Attached is a before an after x-ray.

Think about it twice if you plan on going to the Hospital Particular do Algarve!!

I became seriously ill while vacationing in the Algarve and spent two weeks as an inpatient in the hospital. As a retired physician I will focus primarily on the quality of care. From the first moments speaking with the ER physician, who rapidly grasped how sick I was, the care was excellent. The physicians who saw me were intelligent and thoughtful. Their plans were always grounded in the commonly used protocols of EU medicine. As my condition changed they continually explained their logic and changed their plans accordingly. The nurses and support staff, many of whom have worked in England, were also exceptional. I spent a good deal of time on their imaging machines which are excellent and modern. The radiology interpretations were critical to the case and also excellent. Throughout the hospitalization the physician and business office kept in contact with my insurance company in the States to make sure my bills were guaranteed. My colleagues at home kept asking if I could be transferred to a larger hospital in a bigger city but I reassured them that although I was in a small city, I was in a well equipped hospital, being trateated by excellent, competent physicians. I would not hesitate to use them again.

My Mam passed away in this hospital 3 months ago today. Whilst she was attended to straight away there was an issue with obtaining a guarantee of payment from her insurance company as it was out of hours. Her health deteriorated during the night and by the time the guarantee was received it was the following day. She was operated on but never regained consciousness and passed away in ICU. I must say the staff in ICU were excellent but Mam had barely taken her last breath and we were asked to leave which was very upsetting for the family. In fairness we got to spend some time with her later that day but I feel this hospital is too concerned about money. That's my opinion.

Severe testicular pain for 1 month, suddenly very severe pain, then family doctor has an appointment with Dr. Reserved PJCPG and given a report in English when they got there, the doctor first said that he should not learn English to learn Portuguese .... Arrogance advice cannot be surpassed, appointment for ultrasound in 5 weeks and in 6 weeks result discussion .. ..... !! I drove to Hospital Lusiadas on the same day, received an appointment immediately, the urologist even speaks German, 2 days later I had an appointment for an ultrasound and 7 days later I had a consultation, that's what I call service!

Worst experience possible. After one hour waiting (after check in done) nobody was able to tell how long it will still take until my turn. Found out that after the doctor sees you, there is another wait - to pay! You are supposed to wait until someone calls you on the cellphone so you can pay (also very long wait as I figured out watching people around). Ultimately I gave up. So, problem solved - zero, expenses - good holiday's time.

The most expensive prices a magnetic resonance imaging to the column 375 euros with health plan wells 241 euros but in Lagoa Centro without any insurance I will do for 175,17 euros

Super well attended, a lot of attention since I entered until having the proper discharge, a big thank you to the whole team of this hospital.

I was completely disillusioned with the services of this hospital, due to a headache, I went to this hospital, they made me a taco, an electrocardiogram and some analyzes. I sat in a chair for 2 hours waiting for the result.
In summary prices are not allowed, we have to pay everything and anything, just sitting in the armchair I paid 118.15 euros, analyze another exorbitance summing up I paid for this headache 411.92 already with the discount insurance paid by Metlife, summary this hospital should be only for rich people
It will be my last time to visit this hospital

online ZERO !!!
Greeting

I would never return to this hospital people talk badly about the Irish healthcare system at home apparently this is a private hospital It was chaos from the time we arrived till we left nobody seemed to know what was going on.
I attend hospitals and doctors regularly with three small children and one child with Cerebal Palsy I know how Paediatricians behave around small children. I arrived with a 7 year old girl in a lot of pain with an ear infection. We met a lady doctor with the most patronizing judgemental attitude I have ever met from any doctor never mind one who should know how to behave around small children.
I rang the hospital yesterday to obtain the information and details of the doctor that seen my daughter and I will be writing a strong letter of complaint on my return to Ireland. I m sure they receive this on a regular basis and will probably be thrown in the bin with the rest of the complaints.
I don t trust a word that doctor told us and will have to wait till tomorrow when we return to Ireland to have her seen by a doctor who is less interested in arguing,judging and patronizing taking phone calls shouting in Portuguese on her mobile phone around a child in ear pain and more interested in actually treating her patient which I believe is what we paid 75 euro for. Disgusted with my experience here.
Expect a letter of complaint.

I had a fever and vomiting, but I was cured even though it was difficult

First class, the place to go if you have a health insurance that works with this hospital. Very friendly and efficient

I was very sick and went to the private clinic. They sent me to the hospital in an ambulance. I received excellent care. The nurses, doctors & assistants were attentive & kind & very knowledgeable.
I was admitted for 4 days with a heart monitor, oxygen, 2 IVs, medicine every 4 hours and breathing treatments. Again on the ward the nurses &. Doctors were excellent. Everything was explained to me In English. This is a superior hospital with superior staff!!

I was very well attended, excellent doctor from Coimbra, very polite, great nurses, professional grade

I had experienced a concern for my health and wanted to be seen by a doctor as quickly as possible. I visited Hospital Paricular do Algarve and was seen by the ER doctor (Dr. Gerson Pacheco). I was seen with sincere care and knowing very little of the Portugese language was explained what was needed to be completed and was made sure that I understood. I observed others being cared for in the same manner as I. This is going down as a hospital visit that was reassuring instead of scary. And Dr. Pacheco was one of the coolest doctors that I have met.

After an emergency consultation at HPA do Alvor, with a child diagnosed with bone fracture in a toe, how is it possible for the general practitioner not to refer to the orthopedist? It is that, before going to this hospital, we called in advance to take care of a possible lack of this specialty, having been guaranteed the presence of an orthopedic specialist.

I've been well served here in previous times, but here in this situation it's not easy to get a good impression. Management is recommended to change these measures.

Emergency service at two in the morning with a bathroom without light and another without toilet paper. Waste bins to throw away. Did not respect basic hygiene principles wearing gloves at least

I have yet to discover what the phone number is available for ... countless unsuccessful attempts at contact, a case to be reviewed by the hospital administration

Consultation at 72 if specialist + 125 !!! Very expensive .... without refund.

Good for those who have health insurance or adse. Otherwise, they leave all the savings there.

To make it short, do not go with the ideas from Germany here.
You can not reach anything by phone, you will not get any information and we should fill in forms online instead
I speak Portuguese well but that does not help either. Even the explanation that you have an acute herniated disc and want to know if an orthopedist is on site, brings nothing. Information shines with utter incompetence.
So you have to go there. After taking all the data, again the same questions about an orthopedic surgeon (without an answer) you end up with a sister (you guessed it, same questions, no answers) which wraps a ribbon around your arm like on the nursing station (so you do not is confused). Then one is picked up by another sister who interrogates one in the course of the barge in the corridor the own data with the hint one should make now no mistake (unfortunately I could not hit the heels together painfully and call yes).
Finally at the doctor's: a Spaniard, great, talking to me in Spanish bored, while he googles for cars on the PC. Then he did not get the CD tray on his computer to see the already brought MRI. Again the questions: if you can put an injection under a C-arm?
You would have to apply for that and then the specialist would come. But when? No Answer. He wanted to inject me then a painkiller and write down some tablets. Chapeaux! This is called technical competence. Clean anamnesis, well he just did not need to take a look at the MRT during his experience.
Conclusion: completely over-bureaucratized would-be hospital filled with medical incompetence.
Stay healthy better

Bad experience today in this hospital where I had an appointment to scan at 2:20 p.m.
When I make an appointment, I am asked to come 30 minutes before. J. therefore arrives around 1:45 p.m.
Cause Covid, I m waiting outside. Other people are also waiting by more than 30 degrees.
I sound like everyone before me. No one's coming . A lady tries to enter. We send it back to the outside.
After about twenty minutes a person finally arrives to take care of us.
J. finally arrives in the scanner network and for an appointment at 2.30 p.m., I pass two hours late. Knowing that I had to be fasting for 6 hours. I hadn't been able to take a drop of water since 8 a.m.
After worrying twice at the reception I am told that I am in a hospital and that there are emergencies.
Well, if we are in a hospital, how can we leave patients outside in strong heat, some being fasted before their exams while the staff are quietly walking around inside with air conditioning and their coffee.
And when they go back to work they make you wait two hours. Shameful...
Exam finished I settle and there I am told that I have to come back 9 days later to be able to obtain the report..Many Much progress to be made ......

Good afternoon, today Saturday I had to go to the emergency department of the hospital for having an eye infection, and I was treated very well but the doctor was unable to make the diagnosis because it is a general practice and I needed to be seen by an ophthalmologist. Soon I had to pay for the consultation and left there and had to go to another service where they could medicate me for my situation. It is unfortunate that such a hospital does not have this specialty available and covers the consultation. In the screening they should immediately inform.

Bunch of incompetents. Referred for opthalmology and sent to surgery and told to put on a robe and undress. And yes I speak and understand Portuguese. I left.

Too long waiting times, you have the feeling that time stands still and nobody is doing anything. The organizer in the wing leafed through files and papers a little or clicked on Excel tables on the compi ... no trace of efficiency.

Today I had an unpleasant experience, had an appointment with Dr. Andre Laureano that afternoon, since for years I have as my dermatologist doctor every year when I come to Portugal, I always have appointments with Dr. Andre, so today I'm going to consult and he tells me he can no longer answer that now things have changed and he only attends the cancer specialty, to my surprise he didn't want to consult me, said he would leave at 16:30 and my appointment was at 16:30 and I said I would like him to answer me because he needed rosacea to medications, and a drug for the nails of the foot and he immediately told me that would not that I should look for another aesthetic doctor, pro hair if I was not even her because I was very sad and not understanding what really happened, because even within the HPA, they were surprised by what happened, really when people grow up they no longer need patients who do not give profits.It gets my disappointment with this doctor.

I was well attended in the emergency room only and Pena did not have the Osteopathy Specialty as it was sorely missed for those with bone and muscle problems.

Hospital without an attendant ... call drops constantly. I've called more than 8X and no answer!

Very poor service, I left with my son only screening, after 1 hour of waiting

Bad emergency service. He waits too long to have to return the next day because there is no ultrasound service.

Finding it difficult at call centers to make appointments with various specialties for the family. 2-3 Month waiting time.

Good service and friendliness. Usually reduced waiting times. Large number of specialties and diagnostic tools.

Dr. Cesar carvalho the best general surgeon. 05 stars ... very professional and responsible.

I was helped exemplary here. I can recommend this clinic.

We were attended to in the old building at 10 o'clock, reception is not a big deal. Employees have an air cancado.ecra to see your password does not exist, employees do not want to repeat your password number or your name because there is no bathroom. There was no mirror. Everything was on the 0 floor. The understanding in a new building was good. The poorly educated employees could not be Asian. I am satisfied with the service.

My experience in implantology was a disaster: the practitioner worked with a lack of means (no small needles, no adequate sealants). On three implants placed inf right, the most ready of the nerve vzrs the mouth was rejected! what pain!. after that, the practitioner injected artificial bone into the cavity. Having consulted an expert, he told me that no investment would have taken place in this artificial amalgam. I was not reimbursed for the 3rd implant paid and rejected, as well as the artificial bone. I will complain to my lawyer.

shame about hospital ... does not deserve even classification .... they charge everything and anything else and do not solve the problem! very weak professionals.

I would never return to this hospital people talk badly about the Irish healthcare system at home apparently this is a private hospital It was chaos from the time we arrived till we left nobody seemed to know what was going on.
I attend hospitals and doctors regularly with three small children and one child with Cerebal Palsy I know how Paediatricians behave around small children. I arrived with a 7 year old girl in a lot of pain with an ear infection. We met a lady doctor with the most patronizing judgemental attitude I have ever met from any doctor never mind one who should know how to behave around small children.
I rang the hospital yesterday to obtain the information and details of the doctor that seen my daughter and I will be writing a strong letter of complaint on my return to Ireland. I m sure they receive this on a regular basis and will probably be thrown in the bin with the rest of the complaints.
I don t trust a word that doctor told us and will have to wait till tomorrow when we return to Ireland to have her seen by a doctor who is less interested in arguing,judging and patronizing taking phone calls shouting in Portuguese on her mobile phone around a child in ear pain and more interested in actually treating her patient which I believe is what we paid 75 euro for. Disgusted with my experience here.
Expect a letter of complaint.

Booked a dental appointment for 17h30. Arrived at 17h20 and was told dentist will be 20 minutes late. Went back at 17h45. Still waiting at 18h20. Gave up! Cancelled.and walk out. Shocking

Enough, although it has a lot of "field" to evolve.

There is no emergency service
Works by order of arrival

Spectacular service, only problem parking in the ER, the only park to park is occupied by car of employees in which the customer has to park outside ...

Fantastic doctors and nurses. Saved my life twice!!

Do not go there if you are sick and in need of immediate healthcare, my husband was in extreme abdominal pain and was admitted for 2.5 days in a private room with staff not knowing what is going on, as for a doctor omg...my husband was told by a man in a white coat allegedly a doctor that an urologist was coming, two days of fasting later, no urologist, in the end we discharged ourselves, flew home to Ireland the next day and have had real private healthcare in the Beacon. Rang VHI told them that they should really review sending anyone there in an emergency. I ve asked for a copy of the bill as I cannot wait to see what they charge for, this was after paying 350 in their healthcare Centre in Guia, I m glad I refused an ambulance charge of 250 and drove my husband myself....any tourists or ex oats living there, beware.....

very efficient, clean and thorough. I recommend highly
Very good communication between teams. Very good service and they take one seriously.
don t have to wait long after ringing bell.
It is private so you do need to be insured if not you need to pay a bunch for a few days but it is worth it if compared to emergency room on Portimao where you stay in a room with 35 patients and if you are not about to die will be left your faith

This place is an utter joke. Since the public healthcare system is non-existent in the Algarve, these guys get away with doing whatever they want charging whatever they like. Massive waiting times, if you have a doubt about medication or More

Warning to everyone who does a colonoscopy, the treating gastrology doctor from Alvor Spital will not take the time to discuss the result with you or to answer any questions, I and my friends experienced the same,

! even after repeated requests / afterwards he was no longer found and preferred to go for lunch!

Because my family doctor is not a specialist, we had to pay again to consult another gastrology doctor.

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Warning to all who do a colonoscopy, the attending gastrology doctor from Alvor Spital will not take the time to discuss the result with you or to answer questions, I and my friends experienced the same,

! even after several requests / afterwards he was no longer findable and would rather have lunch!

Because my family doctor is not a specialist we had to pay again to ask another gastrology doctor.

-------------------------------------------------- -------------------------------------------------- ------------------

COVID PCR test - test result was not transmitted.
Our house guest did the PCR test there on Monday, two days before his return flight to Germany (costs 100 ). Unfortunately, the Hospital Particular do Algarve in Alvor did not send him the test result in good time before departure. This was extremely annoying! How one can be so unreliable does not reveal to me. Absolute insolence.

Private Hospital with more than 2 hours waiting ... very poor service.

Appointment scheduled by email at 11.30 am .... After registering and paying I waited 30m and went to ask how many appointments there were (because I had two for the same day in Lagos and Portimao) .... After all I had paid the consultation of lakes at the Portimao hospital and there was no scheduled appointment at the ptm hospital. After showing the email sent by the call center, they spoke to the doctor and he accepted.
It's 1 pm and I'm still waiting ... Zero apologies. ... You would work with total lack of respect for customers.
When there is no competition, the quality of services is clearly noticeable.

Machine to make money. Examinations, further examinations, visits to different doctors but no care or treatment after 2 months. Very disappointed.

We waited with our 5year old daughter 1h in a small room with other covid patience to make a covid test. No social distance possible. Than they told us 24 - 48h to get the result. The result didnt showed in this timeframe. you pay a lot for a unresponsible and bad service. Highly not recommendable

Excellent! Fast and efficient service when I fell ill on holiday

From the worst hospital there is, a friend went to the hospital with a sunburned foot and the hospital only prescribed medication. In addition to this disgrace, this friendly person waited almost two hours to be attended. I don't advise anyone to go to this hospital.

Today I went to a Stomatology appointment and when I paid for the treatment, I felt that they were in my pocket, because for the same treatment I did a few months ago I paid almost double.
Ridiculous not ????? !!!!!!!!

It takes a long time for admission, both in Alvor and Lagos, 2 balconies working only 17 and many people waiting.

Private service below the minimum limit required by the national health service. But at various levels, from the basics such as service, reception and friendliness, to the perfectly debatable quality and deficient human resources. Too bad.

Today I performed an examination at the private hospital in Alvor, I was asked to pay 7.50 euros for an individual protection suit, I paid and there was no fact, shameful rob users. This hospital is getting worse and worse at all levels.

I want to express my satisfaction and thank the team that attended and helped me yesterday in the Emergency Service in Alvor, from the receptionist Ana Casaleiro who was tireless, super attentive and friendly, to Dr. More

I must confess that despite the comments that I have been reading less well-liked, fortunately my experience was very positive. I had to resort to services and all the professionals were competent, including the intern who was at the reception.
Thank you all.

Service at the reception is terrible. The hospital reception is a place where there are always about 20 people looking at screens with numbers and letters to beep while they wait for their turn, which is too late to arrive.

Quickly booked in at reception by friendly and efficient staff. Only a 30 min wait to see doctor,. CT scan 10 mins later. Results back within the next hour. Highly recommend

I went to have an MRI! I was very pleased with the. radiology team work! Professionals of excellence in customer service! The exam was done with all the rigor and special attention! I can't help but congratulate the Director of Radiology at HPA, Dr. Teresa Figueredo who directs the team

Hello! Last time I went to HPA Alvor, it took a long time to be attended, it seemed like a public hospital.

Good evening, today, my wife and I were in Alvor hospital for an autoimmune disease consultation with Dr. Carlos Carneiro, as it is normal since my wife has been treated by him for more than a year, with wonderful More

Unfortunately I have little good to say about the hospital. I just came on a medical recommendation. For me he would never set foot on me again. The administrative staff is good, some operational assistant as well. However, the surgery stay is on a different floor from the operating room. If nursing assistance is needed, the floor nurse should call the colleague and wait for the nurse to come when she can, whenever she wants, if she feels like it. The facilities are not good, the chairs uncomfortable, the bar has little supply and the service staff does not understand Portuguese well or whatever. I'm very sorry for the poor service from a surgical nurse. It was unfortunate that essentially the service he provided had further stained a situation that was not easy in itself.

Don t loose time waiting for your appointment, Dr. Andre Laureandro (dermatologist) cancels your appointment 1 hour before you have your consultation. Because he is so busy treating other clients with the laser, as he earns more money with that. The appointment was made 2 Months ago and you get it cancelled 1 hour before. And the next appointment is just offered 2 weeks later ...
Portuguese Health System

Really friendly staff, if you have no insurance you need lots of money:)

Used it a few times with minor problems, can be expensive on a long stay but seeing a consultant with minimum of waiting time will only cost you 65 plus your prescription

Poor EMERGENCY ATTENDANCE After entering and mentioning that I did need an ENT specialist, my daughter waited 3 hours for the general practitioner to confirm this need and still say that she had forgotten about it ..... We would have to go back next day and that we should only enter the emergency room to be referred to the specialist. We did so, but we will have to wait and go through the general practitioner's service again and only then will we be referred. It will certainly be another morning. I regret that your service of excellence is this.