Groove Jet Salon and Spa Review

If I could give 0 stars, I would. My intention with this review is not to be malicious or mean to this business, but to make sure no one else has to go through this on the biggest day of their lives. My bridal party, grandmothers, mothers, and flower girl and I had our hair and makeup done here for my wedding day and it was the worst salon experience of my entire life. They charge and OUTRAGEOUS amount, such as the $90 for my flower girl alone to have her hair "curled" and a few pieces bobby pinned up. We had to re-curl every single person's hair and redo makeup as soon as we left the salon. When one of my bridesmaids politely told the girl AGAIN what it was she was wanting for her hair, the girl stomped away and another stylist had to come fix her hair. The first stylist exclaimed "can we just get our money for this already?!" Oh and, my mother had her face burned right near her eye by a curling iron by one of the "stylists"! We attempted to contact the salon manager who seemed uninterested in many of the issues we presented to her and our conversations ended without a solution to most of the real issues at hand and that was it. It was a nightmare, and I hope no other bride has to have the same experience.

We went to the salon for my daughter's wedding day and it was by far the absolute WORST experience that we have ever had at a salon! Not only do they charge an exorbitant amount just to curl hair but their staff is completely inept and I was even burned with the curling iron on my daughter's wedding day! When we contacted after, they were avoiding the issues and offered no help !

Worst nail salon yet!!! They didn't even trim my nails just slapped gel on them and called it good enough. Do not go here!

Very unsatisfied with customer service. Gift certificate purchased for me for gift. No where on the website did it state any sort of expiration of gift certificate nor any penalty if not used in 6 months. Contacted management with no response, still booked for service, and they cancelled within hr prior to appointment. Management does not rectify nor find any resolution of issues.

Went here to get my hair done for my bridal photos and I didn't know anyone in the area. The girl doing my hair did not do what I told her to at all. Even halfway through, I corrected her and showed her the photo of what I wanted (and it wasn't unrealistic) and she kept doing what she wanted to do, a bun. My bridal photos are un-flattering because of my hair. Plus, they over-charged me big-time. $80 for a bun? You've got to be kidding. Also, the other staff were snotty and did not care to notice how unhappy I was when I was paying. Oh and parking was a pain.

Absolutely love the Groove Jet experience. They're patient, calm and very considerate. Also, I've never been to a salon that gives you free drinks (of your choice). My review isn't about the entire Groove Jet experience however. All I go there for is hair cuts/ coloring. I live in Jacksonville but they're the best I've been to, so I don't mind the drive. I usually see Brandi and she's AMAZING. I'm quite awkward with small talk but she didn't make be feel that way. Also, I got lost my first time and ended up showing 20 minutes late for my appointment and at closing time. I was sure she was going to reschedule me but she didn't. Brandi took me in and the receptionist (Valerie) stayed until I had completed my hair cut. They were very courteous. They're the best when it comes to hair cuts and color. A friend of mine got her nails done and a massage and she didn't really enjoy the massage experience. The only reason I'm giving Groove Jet 4 stars is because parking is hard to find, unless you want to pay for indoor parking, and the salon itself is quite small and took me a minute to find.

Was apart of a bridal party and had quite an unpleasant experience. A girl who did my make up made a comment about my skin not being the best and that it would be best to airbrush me, and failed to mention there was a $25 additional charge! Not only was the make up expensive, it did not look professional whatsoever. My hair was also curled and braided but lasted about 10 minutes before the curls fell and had to have my hair re-braided. Hate to post a bad review but it was truly unacceptable work with outrageously expensive prices. Do not recommend!

Unprofessional & disorganized. I made an appointment back in January to have a haircut this weekend as part of a particular special. I had an email confirmation of my booked appointment & a message from the owner (Brandy) stating that the special was available until June 8th. When I went to go to my appointment this weekend, the salon was closed. I messaged the owner & she said the special offer expired in March, & there had been a mix up in scheduling. I never received an email notifying me of this. Customer service was lacking & she made no effort to resolve her mistake. You can t run a business with half hearted apologies & retracted statements, especially when the customer has confirmations in writing.

Totally love Kim! Been going to see her for 4 years for cuts and styling, and occasional color.

Was not the best nail place to go to. My bf and I went and had planned too get 2 of the hour essential pedicures. We got there at 2:45 and left at 4:05? Yet we still paid full price. very expensive for service provided. While we were trying to enjoy ourselves another worker was arguing with her on her cell phone. extremely unprofessional but did add humor to the situation. Quite bummed that the foot massage lasted 30 seconds and we didn't even get calve massages. That was the main point of going for us personally.The manager and the pedicure girl were kind just Definitely disappointed with service :(

Kim was pleasant and did an amazing hair cut! Neat salon atmosphere, building used to be a bank, still have a vault in there. Comfortable waiting area, lots of products for sale.