Grismer Auto Service Centers Review

Knowledge and fair! Prices excellent. Could have charged much more! Solved my brake problems!

Treated me great. Went out of their way to be helpful.

My car started making a noise, so I took it to the dealership hoping that the issue would be covered under warranty. The dealership informed me that two tires had holes in them and that they were not repairable. Since the car is AWD, they said I needed all new tires. The price tag for this was $1500 and 3+ days of waiting for the tires to come in.

I called Grismer and explained the issue. I also explained that I could not go that long without a car. Despite a full schedule, they found the specialty tires at another Grismer store and transported them within the hour. When I arrived at Grismer, I reiterated what the dealership said and told them that I was able to drive the car since the tires had held air for 4 days after the sound started. Upon hearing this, they became suspicious and decided to take a quick look at the car. They immediately noted that the tires could very likely be repaired.

They were able to fit my car in the same day and repair the tires. Total cost was less than $30. One tire was repaired and the other didn't even have a puncture. Grismer had every opportunity to lie and sell me all new tires. Even though their price was much less than the dealership, it was still over $1000. Instead of making the sale, they were honest. I could not be more pleased and will not hesitate to go back to the Grismer on Patterson for all my car needs.

Poor service f rating...dis not receive a call back its been 3 weeks...

Waited till I was crunched for time to get an oil change so of course I was pressed for time. I Called and spoke with Adam. He was friendly, professional, and accommodating. Got me in almost immediately and was great through everything.

Got me in and out very quickly. Will definitely come back

Took car in because of electrical problem. They replaced the alternator and belt which had been replaced 3 months ago. But the battery lite came back on and car wouldnt start this morning. They informed me that the battery was possibly bad. After jumping the car today to take it back found that they failed to tighten the bolt on the alternator wiring. Took battery to autozone they charged it and tested it as good. This was a service i was chargesd for testing electrical system. The alternator install 3 months ago was installed wrong but not by them. But the electrical testing was paid for by us.

They are not the cheapest but less expensive than the dealership and always honest and professional

My car developed an oil leak just as I was about to drive 500 miles home after dropping child off at college. Grismer (Patterson Ave Dayton) were great - they fit me into their busy schedule, fixed the car and didn't charge me anything near what they could have charged me. Friendly, reassuring and knowledgeable, I would definitely recommend them to anyone. Thank you!

Good services. Known though out Dayton. And good mechanices.

I just stopped in to make an appointment for new brakes and a new headlamp. My van was checked, and although I did not need new brakes, my tires were in bad shape. They were able to replace the headlamp and all four tires (at a very reasonable price) in less than 2 hours. I am extremely satisfies with the customer service I received. I highly recommend Grismer on Patterson to everyone!

Lucky I found this place. I was traveling from North Carolina and in Dayton for a wedding shower. I woke up that morning, running late and found that I had a screw in my tire. The Guys at Grismer tire couldn't have been more responsive or friendly. These guys are great! They got me in an out faster than I could have imagined. The tech even filled up my washer fluid just because he noticed while pulling my vehicle in the bay that it was low. Now that's service. I am a business owner and I notice other businesses that are run well and Grismer tire is top notch. I was getting a tire patched and they treated me like I was their biggest customer. It doesn't get any better than this. Please buy your next set of tires from Grismer, I promise you'll be glad you did, and if you do ask them about the oil changes. That deal is unbelievable. Makes me wish I lived closer.

Eric
North Carolina

Great customer service! Got me in and out and was honest with me about my situation. Price was fair.

The person who helped me was nice . I will go back again for service.

Bit pricey but the employees are extremely helpful.

Awesome fleet service. They had my van in, diagnosed, approved through the fleet management company and full brake job done on both axles in less than four hours. Damn good work guys, thanks!

Very courteous service from the office to the work area. I had requested to keep my winter tires they they took off my car, and I had brought a covering to put in my trunk to protect the carpet. But the man who was replacing my tires, put all of my old tires, each one in plastic bags to protect my carpet and put them in my car. I definitely will reccomend them to family and friends. Definately 5 star business.

The place to go. The best of the best service and customer service.

Staff has always been professional. I have never felt pressured.

Dey did wut dey wuz posed tah dew nuttin mo nuttin less

Great service and they always have many vehicle to repair, which is a sign of good service.

Convenient location, clean, friendly and reasonable prices. Got an oil change and disinfectant service that cost no more than one of those quickie places. Highly recommended.

I called for an oil change and they got me in and and took me back downtown to work. They had the car done within 2 hours. I had planned to pick it up at lunch time but the day got too hectic and at 6PM I got a surprise call at work - my car was there and they knew I needed it to get home. They asked if I needed a ride and came to pick me up. All this for a "free" oil change that I got for the previous purchase of tires. Excellent customer service. I have always received excellent service at a good price.

I have been having Grismer service my vehicles over the last 25 years and everyone is always so helpful, efficient, and professional.

Great experience from the phone call I made. Kyle provided the current deals, comparison of different tires and benefits of purchasing with Grismer! Very knowledgeable!

Customer Service is excellent in my opinion. Went in on my break had my tires checked around 1030a. Decided to order a tire with expectations of it coming the following day. It arrived that afternoon. Had the tire put on, balanced all before closing. Kyle you're the best!

Gave me fantastic service! 100% satisfaction guaranteed! Went beyond my expectations! Thank you Grismer!

Came in from out of town on a bad tire got me fixed up and done quickly. Fair pricing and helpful staff would recommend

Had the A/C system flushed. They did not put enough coolant back in. The overflow tank was empty. I don't know if they even put the right mix in?

Grismer is the only car repair place that I trust completely. Great work by honest people. Friendly staff too.

Outstanding service and prices!! These guys are the best! I go out of my way to have all my work done here. The manager is knowledgeable and the people doing the work are honest. Worth your time to come here even if it is a few extra miles.

I am new to the area and my husband recently passed away. I needed new tires for my car. I was told to go to Grismer Tire on S. Patterson downtown Dayton and ask for Mark. I called and David answered the phone. He told me Mark had the day off and that to come on downtown and he would help me. When I arrived at the store I introduced myself to David and he was very pleasant and professional.He wasn t pushy and didn t try to pressure sales me in anyway. We picked out the tires and showed me that I needed an alignment and I agreed. My late husband was in the tire business for the past 35yrs, so I knew enough. David explained all the information to me that I needed to know and placed it neatly in a folder for future use. I am truly grateful to David and Grismer tire for the Wounderful and trusting customer service I received. You have a new future customer and I will pass the word on to my Ohio family. Truly yours Hilda O.

If you want to trust your tire and oil change venue,, this is the place. I used to shop price but my tires never lasted until I purchased some amazing tires. Amazing because they rotate your tires and you can do it with reasonable cost oil changes plus you can make an appointment or drop off your vehicle. If you have multiple vehicles, it is even easier. At this Grismer, you get great phenomenal service like a family and the savings multiply because they really take care of your tires and always alert you about your car needs.

Was losing air in a tire and it was 5pm and I was far from home. They fixed my tire, even showed me the part that had broken.

I have gotten tires at Grismer for years. Took my daughters car in for a nail in tire. Got a call from Kyle that the tires were a little more than 50% worn and with winter here maybe wanted to look at replacing them and they had a sale on now. I agreed to the purchase of the new tires. Then I get a call from Kyle that the car needs an alignment and it's $99.00 more. I have never had this experience with Grismer in the past. Alignment was in the price ($437.00) of the tires. This nickel and diming you from a company like Grismer, I won't go back again. You got me for the last time. Happy New Year

Oil changed in 45 minutes without an appointment so I'm pretty happy. Seems professional , friendly and reasonably clean .

Blew a tire and was able to get some food across the street while I waited. Great, knowledgeable service!

Place is a joke can't do the work they say they can . Stay far away from Grismer

Grismer s personnel always provides me with complete explanations of what needs to be done and consults transparently with me about how to do it, listening to my preferences, which is important to me as a woman customer. I have always found them professional and pleasant to work with, and if a mistake is made, they fall all over themselves to make it right. These are the reasons I have been a loyal Grismer customer for over 25 years.

The service is awesome, they are super qualified and careful with the car and the costumers

You guys were great, especially Adam. He did well above average in helping us.

When I walked into the establishment, three employees there and went to looked up they looked back down at their computer. It was almost 8:00 in the morning and no greeting. The third employee, Kyle spoke and askedhow could he help me. I gave my name and told him I had an appointment. My car was taken back 25 minutes after 8:00, my appointment time was 8:00. I arrived at 7:55 a.m. I was told there is a $57 fee to determine the noise which I had already explained I knew it was the belt I just didn't know which one. After a few minutes, Kyle came out to tell me that my belts needed to be adjusted but not replaced. And told me the cost including the $57 noise location fee. While waiting for my car, the other employees that did not greet me when I entered the store, got into a conversation with a customer about politics and their disagreement with what was going on. Don't think free speech extends to the workplace, don't think it's very appropriate. Grismer Corporate office should remind employees to keep neutral conversations and if a customer wants to talk about certain topics, should have training on how to steer clear of issues or deflect them. In my profession, we are not allowed to talk about politics or religion..two of the most controversial topics. Kyle was not part of that conversation. I will not return to Grismer. I gave two stars only because of Kyle. He was very friendly, very professional and did not engage in the political conversation as the other employees. He did forget to give me the estimate for the timing belt and water pump replacement which at this point is moot. The fee for the noise location should not have applied because I knew the noise was coming from a belt and overall the cost of repairs at Grismer are high...$202 for belt adjustment. I'm new to Dayton and unfortunately it's was not a good experience.

Waited 40 minutes for nothing. I payed $30 for them to misdiagnosis my bad tire. That same day my tire got flat again. I then went to Main Tire, and they fixed my tire in five minutes.

Since the dealer warranty expired, I have been bringing my vehicle to Grismer on Patterson Blvd. for nearly 10 years. They have been very professional, efficient and fast at getting the issues resolved. My vehicle has over 300,000 miles and runs great. I attribute this to the fine service of the Grismer staff.

I dropped off my car at 8, I got a call at 9:30 saying it was done. Walked over to get it and was charged nothing. Cannot argue with that!

The dealership wanted to do $600 worth of brake work on my Sonata so I brought my car to Grismer and they quoted me half that over the phone and then called me back saying there was no reason to do any if this yet and bring it back in 5-7k miles.

Another time they did some work on my wife's car, including a maintenance evaluation, where they gave me a list of work to keep the car in running order for very fair prices, plus told me what they thought I could do myself.

Really happy dealing with a shop that isn't trying to gouge me or trick me into work way ahead of schedule, and being close to home is a nice bonus.

These guys pour their heart out for me to help me get new tires after a hard life event. This location have THE guys you need to come to.

The experience, knowledgeable and quality all in one place no pressure respectful staff.

Service is more hit than miss, but pricey.
Fox news in the waiting room.
Also experienced problem with their online appointments not going through.
I'm going to find somewhere else.

Always treat me with great customer service. Been going here for over 10+ years

Excellent service, enforced Covid rules and even disinfected my vehicle.

They turned me around soon after I gave em my diagnosis. I needed an alignment, new engine mounts, and a leak check. Told me to sell the car if I didn't have an attachment to it. Said that the work on the make, year and model of my car was all labor cost and a money dump. It's a 2007 Buick Lucerne CXS v8...with less than 55k. I guess he just didn't want my business.

My go to place for tires, oil changes and other standard car maintenance. Convenient location

Mark Breining and his staff are professional, knowledgeable, and respective. They know how to fix vehicles of all types and how to advise customers what and when a particular service should be performed. From my experiences, Mark & his team do not push unneeded services or unnecessary parts replacements. This location takes the time to explain the problem and present the options to each and every customer.

You will see local businesses and institutions having their fleets serviced at this location also, time after time. This should tell you something about the quality and value that Mark and his team provide.

Vehicles are expensive to purchase and to replace. Keeping your vehicle's maintenance up, makes good $$$$ sense.

See Mark and his team whenever a problem arises.

I highly recommend this Grismer's location to my friends.

Thorough, professional...in 55 years of driving, never have I had better care for my cars. I would go nowhere else. A dedicated team.

VERY helpful, personable and GREAT quick service! Thank you Mark and Team!!

We are a local dumpster company and have been very satisfied with the hard working people at grismer's in Dayton they get us back on the road as soon as they can and always have the tires available we use. Thank you

Great service great employees. Will do further business with Grismer Tire

This place is amazing. The customer service there is wonderful. This is a great place to get tires. I recommend this place big time!

WARNING! DO NOT TAKE YOUR CAR TO GRISMER TIRE IN VANDALIA OHIO. I took my car there for a front and rear wheel alignment. After the alignment the car pulled to one side when accelerating making it difficult to drive and some of the alignment specs were not within tolerance. I took care back and the manager told me they can't take the time to check the torque on bolts on an $80 alignment and this was the best they could do. They do not re-torque the bolts just take a wild guess at the proper tightness. The rear suspension had 3 bolts not correct one completely lose, this is what was causing the car to pull to one side under acceleration. Found 4 other bolts torqued only about a 3rd on what they should have been. They will allow your car to drive off their lot in an unsafe driving condition and since the manger admitted that they don't torque bolts I assume they do this to all their repair work. They should lose their license to perform any kind of mechanical service before someone is involved in a serious accident. It is just not worth the risk, take your vehicle elsewhere for service.

Because they could have told me about a oil leak I had when I got the oil change no one ever reporter said anything that's why I thought it was just like well something could have been prevented now I had to get a whole new fixture thing since it was not reporter told to me but thanks I won't come back to your service I'll go somewhere else if you repair something for your fixing something and you don't notify the owner of the car about it then you're just as worst off as anybody fixed it from the side that's just my opinion like scammers

Fast good service every time I go in clean and helpful

I find them to be reliable and timely. They have free Wi-Fi and a place to setup a laptop. If you have to wait for your vehicle, this is a nice place to do it.

Every time I have an issue with my vehicles these guys get me squared away, usually in the same day!

Good, honest mechanics at a reasonable price. I have been a customer for more than 20 years.

This morning I received exceptional customer service from Chris Bowen and staff. An oil change without an appointment and with two kids under two in tow is never a good idea, but Chris went above and beyond to make it as stress-free as possible!

Very friendly and professional employees!
They were also helpful by telling what upcoming maintenance is going to be needed for my car.

I estimated savings of around 24% for brake, coolant, and radiator flush based on average costs at Angieslist. They were efficient and had me out of there in no time. Also, friendly service.

Quality and fast work. Estimate was given quickly and the work was completed within the time frame I was given. I called and they got me in the next morning and my vehicle was diagnosed, estimate was given, repairs were completed, and I was back on the road that same day.

I experienced ignition problems while visiting Dayton Ohio and had my Chrysler 300 towed to this location. I have a split opinion on the service I received. I could not have asked for better attention than was given by the assistant manager Adam Yost. He was extremely friendly, professional and kept me updated on the status of my vehicle. I was told I required a new TIPM ignition module but may not be available for up to 5 days. As it was, Adam called numerous places, located one and had my vehicle ready for me the next day, Parts and Labour $2100!!!.

Now the negative side...almost a week later, I experienced the exact same problem, having the vehicle towed again this time to a Chrysler dealership in my home town. The problem, three corroded wires leading to the TIPM module. The Chrysler mechanic said he could not discount the need for a new module unless he could have seen the original but he said a little investigation may have lead to a less expensive repair ($300)

This shop does good work and offers a nice discount for UD employees. It is a little busier than other shops given that it is located near downtown, but as long as you schedule your service in advance or drop it off when they are open, they get it done in decent time. As with any chain mechanic shop, be aware of what you actually need verses what they say you need to avoid paying more for a service or repair you don't need.

They knew I had 100 miles to drive so sold me a tire with broken steel belt. When I got home, I found out the control are was also broken. Cost me $115. For the pleasure of sitting 3 hours to be screwed.

Awesome spot. Didn't have a reservation and got my tire patched no problem in less than 2 hours. Great price. Friendly staff.