Hopefully Texarkana customer service and service department are better than hot springs. We used to love it but you would think buying a new Escalade from them within 1.5 years would get you more. 4 times in and problem still not fixed. No communication from service manager, even after repeated direct requests. Never a loaner car. Luxury experience forgotten at this location. Parker Cadillac will surely be more interested in my business.
Was told we could not have a vehicle because a general manager was selling to his neighbor that he lives by so we had to settle on another vehicle. We checked on their website 2 months later and the one we wanted is still there. They are liars and the customer is not important in their eyes. They only want a quick sale.
I have to tell you a story about Will Mortensen. He is the most honest, helpful and trustworthy guy I know. He does everything he can to make the car buying experience like no other. My wife and I cannot express enough gratitude for him helping us with our GMC 2500 HD purchase. I have to also tell you that his management and finance guy are the best as well. I will be back with friends to refer him business. Will has the best customer service skills I have ever known anyone to have as it is not just about the sale but the follow-up that he continues to have with us to ensure our vehicle is meeting our needs is outstanding. Joan and I are life long customers of his. Great Job Will!
A "shout out" to Sales Manager Scott Wilson and Salesperson Zach Holley. Zach was very knowledgeable and worked above-and-beyond what most salespeople would do to close and follow-up on a sale. Scott helped me in the past with a tire purchase; and because of his exemplary attitude, I returned to Orr Auto Park. I will continue to be a loyal, repeat customer based on the professionalism of these two incredible Orr employees.
Amazing staff! Big Mike did a great job and made us feel welcome. We came out for a cup of coffee, and ended up buying a 2021 Mazda cx-30. We couldn t be any happier with our purchase thanks to big mike with a great interest rate. Super friendly staff. Would recommend coming and taking a look.
Good buying experience. Great sales staff particularly F.J. and "Big Mike".
After undergoing horrible customer service and trying to contact someone in corporate, I finally had Veronica contact AFTER I posted a review on the BBB website. We talked and she was going to investigate what happened and I was able to provide her with the evidence she needed. After a couple requests about the investigation, I sent another just a couple days ago and found I could no longer correspond with that email. So either I was blocked or the email is no longer valid, in which case if it was the latter there should've be some communication regarding that. So I believe it it is the former since no one at this company can communicate properly. Will never do business with them again and will steer others away.
The salesman that we met with told several out and out lies. He gave us a price on FB for the vehicle and then we went to look at it. Then my friend was a friend of a employee and she gave him a call to make sure we got the best deal. So the price stayed the same which was ok. So we told him we either wanted to use our lender or pay cash he said that this dealership because of the shortage of vehicles that they would not take cash or let us use or lender because they make $1000 per vehicle to use there lender so we let them try to meet or interest rate which they could not. Back to the price of the vehicle they are adding anywhere from $3000 to $7500 over sticker price because of the shortage. When I questioned him on that he said all dealerships or doing that ( 1st Lie) then he said he gave us such a good price because he would have marked the price up $5000 instead of $3500 because my friend knew a employee (2nd lie) He gave me the price of the vehicle way way before he knew I knew someone that was a friend of an employee. Also he said he had a lender for my grandson when in fact he did not (3rd and final lie). We called several other very large Chevrolet dealerships and found another vehicle exactly as the one at Orr (except color) and they let us use our lender and did not mark it up over sticker price. So he saved a ton of money. If he had never lied we may have went ahead and bought vehicle but after all the lies this dealership can not be trusted.
Had a great experience here today at Gregg Orr, Michael Collins the client manager was excellent! Thank you Michael for putting my daughter in a car!
We purchased a new premier grand majestic 250 from you back in August or September I believe. When we purchased it I pointed out a hinge on one of the seats that was broken. It was supposed to be ordered but I have never seen it. We brought it in around the first of November for the first service and some warranty work. The hinge being one issue, the anchor light was another which still didn t work when we got it back. Also during this service I told them that there was a voltage issue I believed to be a bad battery. When I got it back they said oh no everything was fine. We get half way across the lake and low voltage indicator pops up. I bring it back and they have a tech test it, guess what, bad battery. Now during all this they tell me the flooring is buckled and the console is cracked which will be covered under warranty. I have called several times about this since and Quinn keeps telling me no answer from premier. I have called premier my self and they say they have requested more info every time with no response. I bought this boat from y all because I wanted to do business with someone on the lake and someone who could service and take care of problems. It seems to me the service department isn t very thorough or doesn t pay attention to issues. For what I paid for this boat I would expect the warranty to be spot on. Who do I need to speak to in order to get this resolved?
greggorrauto.com