Hopefully Texarkana customer service and service d...

Hopefully Texarkana customer service and service department are better than hot springs. We used to love it but you would think buying a new Escalade from them within 1.5 years would get you more. 4 times in and problem still not fixed. No communication from service manager, even after repeated direct requests. Never a loaner car. Luxury experience forgotten at this location. Parker Cadillac will surely be more interested in my business.