Greenbriar Community Care Center Reviews

I'm only here for post op Hip rplcmt PT for 1 week (end up Two ). So I would rate it @ 3.5 except for the other revues for the long care patients

I will post pictures of my mother's feet and toenails. I call this negligence. I'm not allowed to go in to see what care she's receiving. This is not the only negligence. But, it's always an excuse for them. Can't take responsibility... always, always someone else's fault. Zero responsibility on their part!!!
Administration is a joke.

Rude nurses that do not meet the criteria on the night shift. Show no respect for residents. I would not room my loved one there.

My husband was moved to another room because of conflict with the on duty nurse and myself. This nurse screamed at me and down the entire hall. The in charge person(Ms. Tuesday) felt it better to move him to another room.. And as of this post the screaming nurse remains working at Greenbriar. He was in the E Section and moved to the A Section. The new room is too small and not comfortable because of the equipment. We went from a spacious comfortable room to the small one. I tried working with the staff, seemed possible at first and then it was just a blow off on their part.It is a constant battle for getting baths and medicines. Leo was suppose to leave on Wednesday of next week, but because of their lack of care he will be going before Wednesday. Had I not needed equipment for the homecoming, we would have left sooner. Mr. Freeman, suppose to be in charge lacked responsibility for his nursing staff.

My mother was a resident for several years here. During that time my aunt was also there for a few years. We encounter many different CNA's and nurses while they were there. They change personnel frequently which makes it hard for them to really get to know the patients. They care for the residents in a scripted manner doing the task as fast as they possibly can. This is due to the sad fact that there are not enough CNA's and nurses to deal with the amount of residents. Those that can somewhat speak up for themselves and take some care of themselves are better off. Although I saw numerous times when even they were told to wait for assistance for hours. Some residents needing to be put on the toilet are forced to soil themselves waiting. Those that requested assistance in going in their beds wait so long they fall asleep in their wheelchairs. While I fed, diapered, dressed and also put her in her bed for naps, I received request from other residents for assistance. It is heartbreaking. While some residents do have visitors I only saw a few of those visitors attend to the residents needs. While they may not have felt capable of doing the task they could make sure while they are there that the need is met.
If the resident cannot speak for themselves, which was the case of my mother, you must go constantly to make sure their needs are met. There were bruises that could not be explained. A time she was put in a wheelchair with a soaking wet cushion for hours before I got there and noticed. Many infractions I brought to the head nurses attention, most with absolutely no resolution. Not even an apology or a caring attitude, more a 'your bothering me' attitude.
In closing I would say that you probably won't find a very good home/care facility, with enough CNA's and nurses. They usually go by the government mandated nursing home standards. I would recommend a constant supervision of your loved one.

While putting a parent in a nursing home is a difficult time for everyone, Greenbriar made it as easy as possible and in the month and half she has been a resident, they have made the transition a very smooth one. I have been very satisfied with the food and care she has gotten.

Today, my family and I met with the Director, Brian Fremin and the Dir. of Nursing, Tuesday Cousin. After reading the poor reviews of Greenbriar, looking at their Inspection Reports, and 49 out of possible 100 Smart Rating, I am disappointed in myself for not doing more research. My 93 year old grandmother was admitted to the hospital from Greenbriar 2 days ago with a blood clot in her leg, 2 broken bones in her back, dehydration and a UTI. All of which they claim they diagnosed and informed us of. We never got this information.

My grandma suffers from Alzheimer's and while my family visits every day and I, a few times a month, the internal ailments went unnoticed by us (as we are not medical professionals).The staff is neglectful to patient needs because they are understaffed and under managed. Her primary doctor, a "Dr. Parker" is largely absent from the facility. My grandmas room was found in disarray, her glasses broken, she had no one to assist her going to the bathroom and did not ensure she was bathed regularly and properly. I reviewed her administered medicines file and found she is receiving medications at 11:20 at night and 6:18 the next morning...sometimes.(which Fermin indicated he would look into because there was no clear reason why this was).

Sometimes those same medicines were administered at random times throughout the day. Basically, if you are not dissecting and asking questions about every decision they make in regard to your loved one, you will be left in the dark and enabling the issues. I've heard worse testimonials from others. In short, its a battle to ensure she receives the proper care, consistent medications, and availability to facility resources (recreation, food, water, coffee, engagement with others...nothing too crazy in my opinion). Its heartbreaking and honestly, the whole industry is an absolute shame.

I appreciate the time taken to communicate but I am extremely dissatisfied with her care, I hope things change for the better and I encourage the staff to reach out to me. They have my contact.