Jim S

Review of Greenbriar Community Care Cent...

Today, my family and I met with the Director, Bria...

Today, my family and I met with the Director, Brian Fremin and the Dir. of Nursing, Tuesday Cousin. After reading the poor reviews of Greenbriar, looking at their Inspection Reports, and 49 out of possible 100 Smart Rating, I am disappointed in myself for not doing more research. My 93 year old grandmother was admitted to the hospital from Greenbriar 2 days ago with a blood clot in her leg, 2 broken bones in her back, dehydration and a UTI. All of which they claim they diagnosed and informed us of. We never got this information.

My grandma suffers from Alzheimer's and while my family visits every day and I, a few times a month, the internal ailments went unnoticed by us (as we are not medical professionals).The staff is neglectful to patient needs because they are understaffed and under managed. Her primary doctor, a "Dr. Parker" is largely absent from the facility. My grandmas room was found in disarray, her glasses broken, she had no one to assist her going to the bathroom and did not ensure she was bathed regularly and properly. I reviewed her administered medicines file and found she is receiving medications at 11:20 at night and 6:18 the next morning...sometimes.(which Fermin indicated he would look into because there was no clear reason why this was).

Sometimes those same medicines were administered at random times throughout the day. Basically, if you are not dissecting and asking questions about every decision they make in regard to your loved one, you will be left in the dark and enabling the issues. I've heard worse testimonials from others. In short, its a battle to ensure she receives the proper care, consistent medications, and availability to facility resources (recreation, food, water, coffee, engagement with others...nothing too crazy in my opinion). Its heartbreaking and honestly, the whole industry is an absolute shame.

I appreciate the time taken to communicate but I am extremely dissatisfied with her care, I hope things change for the better and I encourage the staff to reach out to me. They have my contact.