4 years ago
AS WEDDING VENUE:
AS WEDDING VENUE:
We chose Great Northern Lodge because we wanted to partner up with a local small business that would work with us and not try to pull a fast one. We were on a budget and the groom is a Montanan so we wanted to get married there.
Cathi was wonderful and super helpful up to the wedding day. She even worked with us on our budget by doing ticketed/cash bar. The wedding day and after communication really broke down. One issue was totally our fault and we did not dispute this at all. Some of the other problems were a combination of our coordinators(I have a review for them too) and Cathi and some just Cathi.
My husband and I stayed 2 extra days after the wedding. One of the issues was a small amount of petals left in the aisle, one small box and rock that got paint on it. These could have been easily remedied in 30 minutes. One quick comment, but it was much easier to charge us $500. There was a communication breakdown on the wedding day between Cathi, caterer and our coordinator(who was supposed to manage this part) about disposal of trash. Cathi spoke to the caterer, but never spoke to the coordinator or us, it might be easier to charge another $500. The bar ran out of our beers that we requested, we weren t able to drink our own drinks at our own wedding. She also charged us an extra $360.00 for things not in the contract, which she later paid us back for, but that was sneaky. She also agreed to count the tickets, but she did not count them and charged us for the full amount.
It was the lack of communication to us or the coordinator of her frustration to try to remedy the issues. Things got real ugly afterwards, due to bottling the issues and blowing up with fees instead of talking to us or the coordinators. Complaining about making the tickets, even though she said Will you be creating your own tickets ? Or will you need them to be created? I love doing fun stuff like that, so if you need, I m happy to help! . She made comments about our family and friends not being generous tippers and laid out the amount of tips she got from the night. That s pretty unprofessional.
She made a very direct comment where she supposed things about our personal finance, playing down the $1000.00 of fees saying The amount is pretty insignificant in the grand scheme of things. Comparing it to a flight or a business class flight. One thousand dollars is a lot of money! And who flies business class?
This is all very unfortunate. We thought we were working with a small local business that would work with us and be fair with the issues, but it s easier and more profitable to bottle it up and throw fees at the problem. Really unfortunate. :( :(