Great Lakes GMC Buick Review

I have always owned a Honda. Jason Gloekler was the reason why I made the switch. I have never met a salesman who is as dedicated to his profession as Jason is. He is professional, courteous, knowledgeable and calming! And it doesnt end once you purchase a vehicle from him. His dedication and commitment to not just me, but all of his customers is irrefutable! Thank you Jason for all you do!

Fast services... friendly environment.... only $46 for an oil change and walmart wanted $70

Over the years family has gotten 9 vehicles thanks

I just bought a 2017 Nissan Armada for my mom today and Dean made the process so incredibly easy for me! He sent me the credit application via email and after emailing it back to him, I was immediately approved within minutes! We drove out to get the car just a couple hours later and by the end of the day, the car was parked in my mom s driveway. Dean was incredibly helpful and responsive at all times. Never have I ever had such a convenient car buying experience! Thank you so much for everything, Dean!!I highly recommend!!

Jason Gloekler was very courteous and professional. He made my buying experience a pleasure. I highly recommend seeing him for your next purchase.

I had a bad noise on my 07 Ford focus and it was leaking fluid from the throwout bearing from the clutch.the clutch and flywheel were replaced by great lakes buick.after the repairs were finished by them I received a phone call from Colin butcher telling me my crankshaft had broken while they test drove it.i feel that something was assembled.incorrecly.that is why the crankshaft broke.a used engine was intstalled without paying for the labor.as soon as I picked up my car I have had nothing but problem with it.it is still making the same noise on the front end.nothing was done about.that.i found out all the fliud caps were left loose.a bolt was missing for the air filter.the filter was moving around.the check engine light came on . I took it back in for that.i was told it was the thermostat.colin told me that was the problem.i picked it up 2 days later and the next morning the check engine light was back on.i think that the light was just reset.i found out that the engine temperature sensor is bad and talked to Colin that it was bad.he told me he replaced it.there is no record of it being replaced. I will never deal with great lakes Buick again or consider buying a car from them

Always good service pleasant people would recommend them

Over the years I have purchased serveral vehicles from Tony Kosicek. His customer care is second to none! He is always determined to make the customer happy, which he has done for us many times. Thanks for your continued great service Tony, we will be back again when the need for a new vehicles arises.

I've heard on numerous occasions how great this place is from my parents. They love their salesman Jason, and when I met him I understand why. Thanks you for taking care of my parents Jason. Their service department has also been great with my parents from general maintenance to repairs.

They are always friendly and seem to go the extra mile to make sure you and your car are well taken care of.

Everyone was very nice! We were in and out and up front with us we told them what we wanted and they worked with us wasn't liking the higher car payment but I got a new car and they were all friendly and nice

Have purchased several vehicles from Tony Kosicek and he is an outstanding sales person! I recommend him any chance I get!

My experience working with Jason Gloekler was awesome. He is an excellent car salesman who was very thorough explaining how the on star
worked & took his time with us rather than rush us through. I recommend him for future sales!

Sales person Jason was great he seemed to know what I was looking for made sure I was happy with my purchase showed me how everything works. He even called to see if I was still happy. I just filled up saturday and they taped a 2$bill on my gas cap for help with my fill up CLASSIE.oh finance dept did a perfejob to got me a great rate he worked hard for me also live that place when it's time for a new vehicle i hope jason is still there he is my go to sales man

Wouldn t go there again, wouldn t send anyone else there. Kept the $250 for registration knowing they couldn t do it and I had to get done again in PA. The car has problems left and right.

At first seemed would work with me and we could make a deal.
However....as a few days went on...very stubborn.
Wanted HIGH dollar for their Toyota truck and LOWEST price for my traded.

KBB, Black Book and NADA.... said trucks were within literally...a few hundred dollars of each other in value.
It was in their favor...but no problem.
I even took my offer up to $1800.00 cash plus my truck !!!!!!
Salesman said GM wanted my truck trade and $3000.00 !!!!!
No reasoning at all. Did not make any sense.

I told them what a dealer in my area offered for my truck.
CASH offer at that.
That ended up being what they wanted to work the deal out on.
What i said a local dealer would buy it outright.
WOW

I ask if they even looked up my trade value....didn't seem to matter.
Really,really wanted their Toyota but they wouldn't budge.
Very disappointing.
Scott seemed very nice but GM had last say.
Too bad.Very sad.

Great staff with a lot of vehicles to choose from, at many different price point. Jason Gleokler was our salesman and he was outstanding to work with. He went above and beyond with his service. Highly recommend Jason and Great Lakes.

Really poor service. Could not get a quote for a vehicle unless I commented to a new one

Very helpful and no tricks. Great experience so far!

I brought my truck in to get work done to the emissions system, they completed the work when they said they would, the next day an issue came up and the check engine light came on again, they took my truck in immediately and found the cause, and fixed it. All was good with my experience and I would recommend this dealership to anyone who has any issues with their vehicles. They are very professional and do excellent work!

This place did a great job with my vehicle and I highly recommend them!! Great prices and friendly staff! Washed my car as well as ratated the tires with the oil change!! I definitely reccomend them for your full service needs!

Friendly people working in the service department that doesn't act like it is a burden to them to help you out.

Traveling from Buffalo to Cleveland, my truck suddenly broken down not far from this dealership. Frazzled and desperate I pleaded with the service manager to look at my truck as soon as possible. I was overwhelmed with the professionalism and friendly demeanor of the service manager and everyone in the service department. They were able to look at my truck within the hour, and carefully showed me all the of the mechanical problems. The labor rate is less than half of a GM dealer back in Buffalo, NY, and the estimate for repairs was ultimately thousands less. My overall experience at Great Lakes GMC Buick service department left me impressed and grateful. I highly recommend them. Five stars!

My car was making a funny noise so I called and Collin got me in the same day. He checked into my cars problem, found it to be under warranty, and got me a loaner to use while my car was getting fixed at no cost to me. Great guys and great service!!

I want to take the time to say THANK U TO DEAN for helping me find a vehicle!!! I recomend him if ur looking go see DEAN

Came in for my first oil change. Service was very good, and people were very friendly.

I find Great Lakes to be superb. Staff is very friendly and kind. I highly recommend them.

I absolutely LOVE to bring my car here. From day one when they sold me the car they have been nothing but nice to me. Today, Jason G. went out of his way to have my car washed while I was getting a simple oil change. I love this dealership. They always send me birthday and Christmas cards
Even while I sat in the waiting room, people asked if I would like coffee or water. Just a great environment of wonderful, respectful people.

Poor customer service, and just a bad neighbor in all honesty. I was literally hung up on. I was going to pay cash on a new truck. Covid doesn t really make me want to visit a car dealership where the sales people have commission breath. Patience and listening to a potential customer always wins at the end of the day. Their loss, not mine.

Each time i bring my car in and complain about sound from brakes i am told it's the dirt plate. Now they are really squealing. When i bring it in will it be because of the chill in the air?

I purchased a 2007 Audi A4 quattro Turbo 2.0 on March of 2011 to be exact from this dealership. I found out two years later after negotiaiting a trade-in value with a certified Audi delaership in Monroeville, PA that this vehicle was involved in an undisclosed accident. I always ask about accidents and quality of the vehicle before I buy any type of car.The dealership claimed this car was not involved in an accident and was at top condition. The price I paid was for a vehicle of this type that was not involved in any accident as per Kelly Blue Book. I proceeded to contact this dealership with my belated concern and the GM would not even talk to me directly. The salesman pulled the deal and proceeded to tell me that there was never a Carfax or vehicle history report included in the original deal. However, fessed up to the car definitely being involved in an accidednt in 2008. He put the salesman in the middle to handle me instead. He stated..."there is nothing I can do and I would not withhold this information...we don't need to sell vehicles that bad." I would have been a returing customer and am presently in the market for 2 vehicles, but I will never deal with this dealership in anyway again. I advise others to be weary of the business practices, ethics and lack of customer concern and service of Great Lakes Chevrolet.

Always helpful and knowledgable. They do a great job!!!! We have had our vehicle fixed there twice. Both times the service was great!!!

Although I didn't end up buying a car here, I was happy with the salesman who I worked with (Jerry, I think). He was not pushy, very helpful, and patient with us even though we arrived close to quitting time. He did everything possible to earn our business. The only reason for buying elsewhere, the car I wanted sold and I found another, in the color I wanted, that was elsewhere

I got into a small fender bender that left my car inoperable and had it towed to great Lakes GMC Buick. I was very happy to find out Great Lakes took care of everything Including taking it to the body shop and returned it to me in perfect shape! Thank you John Rocco and Great Lakes!

My sister needed a new car, so we tried this Great Lakes store. Everyone did a great job helping her find a new car. Jason Gloekler was a great sales professional and an excellent asset for Great Lakes. I would send any of my family and friends to this Great Lakes location.

It's ok they can only sell u a car if your credit is good or u have a co signer other than that forget it don't believe them

The day before I took my truck in I had cleaned my windows and washed my truck. When I picked it up there were water spots all over windows and truck. I had to completely re-wash the entire vehicle. When I dr op ped it off u asked for an oil change and show room clean to Collin, at the desk. He said ok as he has said in the past. Every and I mean every time I have had service done the wash job is despicable. I ask every time for a show room wash. Every time they say ok . If you check your records, we purchased brand new trucks in 2015, 2017 and now 2020. We have made the decision to service our truck elsewhere. I will not have to clean my truck after service.
Thankyou

First time new car buyer, Randy Mimms made it such a great experience!
Of course love Johnny and Joey too, thank you !

Very pleased with the Great Lakes GMC service department. Always attentive and respectful of my time. Makes it easy to have service completed with my busy schedule.

Very good for a guy that hates car shopping everything was awesome

Work was completed quickly and correctly. Wash of the vehicle was also appreciated.

It is always a pleasure working with the team at Great Lakes Auto Network. Aaron Feather went out of his way to deliver the best customer experience. When the satellite antenna went out on our vehicle, he confirmed with us that it was covered under the warranty and even made sure we weren t inconvenienced by picking our vehicle up and leaving one for us to drive while ours was being worked on. It just doesn t get any better than that! Thank you, Aaron and the GLAN service department for taking care of us!

I'm very happy with the service I have received at Great Lakes GMC. I highly recommend them.

took our car in to get a tire replaced. Had appt. for 10 am its now 230 and my car is still in the shop! THIS IS THE WORST SERVICE EVER!!!!!!

I was in need of a oil change, I received it at a good price and they washed my van. I will be back for more service!

Collin always does a great job for me in service, and the technicians keep my truck rolling.

Great job & done in a timely manner & the car was washed & looking good.

I've tried to purchase local here several times. Terrible customer service, rude, disrespectful. Auto service center poor service also. Ended up going back to Greg Sweet every time.

I am very pleased with the honesty and professionalism that was exhibited with Jason Gloekler. Instantly, I felt a level of comfort when we met. He was not your "typical" salesman. The service was further exemplified with Colin when I experienced a fuse issue. Thank you to everyone. Hoping I have years of of enjoyment with my Jetta, and when and if a problem should arise, the same care and concern will be duplicated. Thank you...David Heinonen....Conneaut, Ohio

I dealt with one of the salesman Haji. Best thing I've ever done. There really was no back and forth haggling or any significant waiting time while dealing. Aaron, the finance manager I believe (?) was just as pleasant. 2 thumbs up!

Did a fantastic job in handling my requirements. They were very professional and performed the repair timely. The service representative went out of her way to accommodate my needs.

Always great service. Personel are knowledgeable and always pleasant and willing to answer questions or help. The dealership is spotless witch is doubly important in these times.

Actually, TEN stars out of five!! Jason Gloekler is an excellent salesman. He made the whole purchasing experience hassle free and a pleasure to go through. Both sales and service staff first rate.

Found a nail in my tire and got to Great Lakes at 8am when they opened up. They took me right in and got me going in a short time!! Thanks for getting me back on the road so quickly...

Poor detailing of cars. No discounts for healthcare workers.

Service was fine, but next time I would really appreciate if paper mats were put down on my floor mats. When service was done, my floor mats were dirty. Also would be nice if some kind of cover is put on my leather seats so the seats don't get dirty.
Thank you,
Randy Loomis

Oil change, tire rotation and multipoint inspection. Reasonable time, reasonable price.

Took my Truck for maintenance and I've received great service...very polite representative...thanks

A very pleasant salesman works there.... nice looking too! His name is ..... Tony Kosicek.

When I called to make an appointment they were very accommodating. I arrived today service management was very pleasant professional and informative.
The service was timely and the accommodations for me were comfortable.
They serviced my car and washed it.
Service was timely professional and pleasant.

Service was excellent. The service people are accommodating and friendly.

Husband shopping. A very nice salesman helped us. All and all good experience,we weren't pushed hard eather. Not sure what hubby is going to do,but I think he's leaning toward Great Lakes

They take great care of my car, which I purchased there.

I Went to Great Lakes after meeting sales person Jason Gloeker at work. I told him what had happened wtih my car and he suggested that I come over and have a look. Jason was amazing from listening to my needs and wants in a car to helping me buy my car. The whole Great Lakes Sales team stayed over an hour after close to get me into a new vehicle. However, that was just the beginning the follow up by Jason has gone above and beyond my expectations. One of the best examples was when he drove over to my work to pick up my car just to get air in its tire. If you want to work with a salesperson who cares about you the customer come shop at Great Lakes GMC Buick and ask for Jason. If this tells you anything I will be back to see him for another car when this loan is paid.

I recently purchased a used vehicle from Great Lakes GMC Buick. There was no warranty with this vehicle, in fact he reminded me of that before I purchased it. I experienced a few problems after I already signed the papers and drove the vehicle off the lot, I was not a happy camper let me tell you. I went into the dealership shaking mad the next day. I told my salesman what had happened and he said let me talk to the General Manager. They took care of the problems I had and then some, mind you, this vehicle had no warranty and I don't think they had any obligation what so ever to do what they did for me. These guys are great!!!!!
Oh and another thing, they have a really friendly and good service department. Make sure you have a cup of their coffee. I don't know what kind it is but it is some of the best smelling and tasting coffee I have tasted. In fact the next time I go there for service I'm going to find out what kind they use.
One more thing, I am happy as a lark sitting here typing this review for these great guys, I never imagined this would have such a happy ending. THANKS GUYS !!!!

Your sales staff were very helpful and informative about the vehicle. The sales associate (Paul N) made this a very quick sale with his calm, cool, no pressure attitude.

Not very nice to deal with that will only screw you on your trade

Great Lakes always gives amazing customer service. They are extremely friendly and get down to the issue. I would recommend them to anyone! A+

I have always had a good experience with this dealership and highly recommend it for fairness and good prices.

I took my vehicle in for an oil change and they gave me a FREE car to use while they worked on my car. A great place to do business.

Effortless car buying. The team found the car I was looking for and dropped it at my house with all the paperwork. Couldn t have been easier or more pleasant.

Always friendly and personable. Helpful and answer all my questions. Services done in a timely manner

Dean and his team was amazing. He got me in the car I wanted for the price I needed! I highly recommend them!

Purchased a 2012 vehicle payed OVER book value and the last time a purchased a vehicle was 1994 . Recently divorced autistic son paying a mortgage tried to get a deal with 1,000 off the 13,000 price and as hard as Dustin tried the owner would not budge unless he took away the AWESOME 30 DAY warranty and 1,000 miles . So I just got my bank loan and car and left . Dustin is a really cool guy . No deal no budging for single mother . I love the car. Took all the stickers off it . Would recommend only cause they're the only dealer and I had No money down .

the service Department is AWESOME !! Thanks for getting me in last minute and as usual going the extra mile to make sure everything was done right !!

Again, superior customer service!!!

I love the people at Great Lakes. They are always efficient, they anticipate my needs and ask if there is anything they can do. You are treated like a VIP.