We purchased a 2019 Buick Encore Essence AWD. Jason Gloekler was our sales person, he was personable, honest, super helpful, accommodating and all around a pleasure to buy from. This is the first time we have ever had a good buying experience at a car dealership! I recommend Great Lakes for your next car purchase!
Purchased a truck I found online. The process was easy and they picked me up from the airport. Everything about their service facilitating the sale was great. I would give this aspect of the experience 5 stars.
However, I would advise anyone looking online to demand photos, ask specific questions, and get any statements in writing. The vehicle I was interested in was low mileage but it was 8 years old and I expected a few blemishes. I requested my salesman, Randy Mimms, to do a walk around and disclose any damage that was on the vehicle. I was told "there's really no issues, it's in great shape, you won't be disappointed". When I got to the dealership (5.5 hours away) there was a significant scrape and dent on the rear corner under the rear tail light and the response was "oh, I never saw it". I had also specifically asked whether the wheels were chrome rims or wheel covers, I was told they were rims. On a follow up call, I again said "just to be clear, the wheels are chrome rims and not steel rims with wheel covers or hub caps", Randy said he had tapped on them and they were metal. Guess what? Plastic wheel covers. The dealership was unwilling to do anything to correct these issues. I blame myself for believing a used car salesman and I am actually happy with the vehicle on the whole, but the misrepresentation does bother me. I don't know if it was intentional or ineptitude, but this aspect of the Great Lakes buying experience was very disappointing and I would give it 2 stars at best.
Needed headlight repair as we traveled. Got us right in and fixed. Super friendly folks.
Jason is a great salesman. We bought a truck tonight.
The employees in the Service Department are wonderful. I will definitely be back if I have any car problems.
montrosebuickgmc.com
