Gravity Review

DO NOT JOIN THEM

No one follows up when there s problems with your account

I should have known it from the beginning when they asked me 6 different times to sign the documents because they kept messing up my bank account.

Thirdly, they have caused my business to lose over $12,000 because of their systems not working and they don t even care to help make it right.

I m not one to bad mouth a company or people... but literally there hasn t been an ounce of helping with fixing my accounts and nor will they let you transfer out. Your just stuck losing money.

It s gotten so bad that I now have to file a lawsuit for all the damages they have caused my business.

I could go on and on with other examples of them accidentally taking money out of my accounts and other horror stories.. but in a nut shell

STAY AWAY FROM THEM

It would be nice to see some Diversity within their ranks.

I have nothing but positives to say about the service, the representatives, and tech support. This company is wonderful and its people pleasantly surprise me time and time again.

Really nice people - they couldn't beat my current payment payment provider's rates, but they were very honest and willing to spend time speaking with me.

We have had a gravity payment account for almost 2 years during this time we have used eBay to establish a customer base on our direct order website. We have finally hit the point where most of our pre-sales where being processed through the website recently. Gravity has decided now is a good time to accuse us of being a scam and is currently holding 6K in payments that are needed to pay for the product ordered by our customers so we can ship out on the release date.

They are requesting bank statements be sent over email, I can not think of a worse idea than asking for sensitive bank information over email.

This is nothing more than a poor excuse to sit on a huge chunk of capitol.

We switched over to Gravity Payments in 2009, and the whole process was pretty seamless. We work with Art Tay who is our rep from Gravity. Art has always been highly responsive to any questions that come up. The company is very honest and transparent in terms of fees. Recently, our bank wanted to quote us for taking over all our credit card processing but they could not compete with Gravity, despite their high minimum wage. The business decision to pay these high minimum wages has not affected the rates they are charging us. They remain very cost competitive and a good company to do business with for credit card processing.

Great company that gives back to the community and takes care of their employees!

I am trying to cancel my service for about 3 months now. They tell me that somebody will call me, and help me with cancelation. I am still waiting. Called them like 3-4 times. Same story.

They are have really poor service and you never see the reps. I was paying over 3% with them and they always told me to let them know if I get a better offer and that they will match it. I thought it was cool until I realized they were just saying that so they could rip me off for as long as they could until someone else gave me a fair rate and then they would drop it down just to keep my account. After thought they definitely do not deserve my business in that case. The new company I got saved me $500 a month that they were stealing from me. STAY AWAY!

I wish there were an option for more stars!! Our company went through quite the due diligence in getting four different quotes for reviewing our processing needs. From the very start, working with our local rep Aaron in Spokane, WA was a much different experience than the other companies. He was upfront and educating, keeping in contact without being pushy and respectful of our time and process to make the right choice. And boy did we ever!! Gravity has saved us money from the very start and helped lead us into a better operating system that offers cost savings and up to date equipment. We use both the virtual terminal and a counter top machine. Aaron has gone above and beyond in helping us familiarize ourselves with the equipment and making sure we were clear about all up front costs and ongoing fees. I would HIGHLY RECOMMEND using him and Gravity for a hassle free, money saving credit card processor. You will not be disappointed.

We have been with them for over 3 years. they have been very good responding to us whenever we have questions or need technical support.

The poorest customer service I have ever experienced. Instead of working with me to make a name change they wanted me to jump through hoops with people no longer involved in the business.

Great customer service! Gravity is a company I would highly recommend and trust!

Love this company! Their customer service is unmatched!!

It strikes me as kind of odd to be raving about a merchant processing company, but Gravity is amazing! They are transparent and honest with their services. Our Sales Rep always keeps us up to date on the latest fraud protection and security measures. Can't say enough good things about Gravity Payments.

Great team that really cares about their merchants. They practice transparancy and competitive rates to help small business owners. Also the CEO lowered his salary of $1 million to give everyone in the company a base of 70k in order to help provide them with a real living wage and that's pretty awesome in my book.