to be honest, RUN I worked there for 2 months and they let me go because I had an to the ER and
had emergency surgery. my boss was called to be inform of what was going on and She had the nerve to ask was I coming in.
HORRIBLE EXPERIENCE!
THE SALESPERSON CALLED MY BUSINESS AND PROMISED TO SAVE HUNDREDS OF DOLLARS ON OUR INTERNET AND PHONE BILL EACH MONTH. HE FAILED TO TELL ME THAT WE WOULD BE REQUIRED TO PURCHASE NEW DIGITAL PHONE SYSTEMS.
THEY CONTRACTED A TECNICIAN TO COME TO OUR OFFICE TO SWITCH OUR SYSTEMS, AND HE DID NOT EVEN TELL ME THAT WE WOULD HAVE TO HAVE A NEW DIGITAL PHONE SYSTEM INSTALLED. WE PAID FOR SERVICES NOT RENDERED FOR MONTHS.
GRANITE SAID THAT THEY WOULD LET US OUT OF THE CONTRACT WITH AN EARLY TERMINATION FEE OF OVER $15,000.00!
THIS COMPANY FAILED TO DISCLOSE THAT WE COULD NOT USE THE SERVICE WITHOUT CHANGING OUT OUR PHONE SYSTEMS!!
THEY ARE THE BIGGEST CROOKS I HAVE EVER SEEN!
DO YOURSELF A FAVOR AND AVOID THIS COMPANY AT ALL COSTS!
Run as fast as you possibly can. Biggest thieves in the industry and from what I can tell, treat their own employees as poorly as they treat their customers. The company prides itself on one consolidated bill . While they do provide that, EVERY bill that has been sent to us in the past 22 months needed credits issued; that are like pulling teeth to actually receive. Also, all of the equipment they utilize and ship is used/refurbished junk and they bill you full price for it. RUN!
Granite has the worst customer service ever. We have waited two months and had 2 representatives come out to our location in order to get wifi in our business, but still have nothing. We have been promised call backs almost everyday that never happen, and we are hung up on while on hold as another review mentioned. If they would like to make it right, my ticket number is #155887640 which I now know by heart from 50+ phone calls that amount to zero productivity. DO NOT DEAL WITH THIS HORRIBLE COMPANY.
I just had a fairly immediate need for which I had to call customer service. I reached Dominique. She was incredibly helpful, kind and patient. I was dreading having to talk to customer service as, at most places, it takes forever and is a hassle. Not this time. She was wonderful. Very efficient and thorough. Thank you so much!
Stay clear. They like to prey on recent grads and boost about their philanthropic efforts, which are simply for good press and tax write offs.
You ll always be told about the bottom line because that s all they care about. With all the profit they make - as an employee you won t see any of it. Instead you re told not taking a pay increase is a sign you re committed to the company, as if commitment pays bills.
Granite is the worst at customer and technical service I have ever experienced in 30 years of business. They have ZERO live support. It takes them 4-5 hours to call back even though an internet connection is critical to my business and I would say 70% of the time they do not call back at all!
I have no option at my location, but if I did I would have switched years ago!
RUN AWAY. Seriously. The whole company is a complete scam. They'll claim you signed contracts that don't exist. The ever-helpful sales folks suddenly vanish if there's any issues. Good luck trying to cancel their services. They can sell them to you but when you go to cancel you're "not authorized" and then starts the fraudulent claims about ETF's, contracts, terms of service, etc.
This is the worst company to deal with. It has taken longer than a month to swap cell phones out on a line, on multiple occasions. Trying to up our broadband speed and it has taken a month and still no movement. Customer service likes to hang up on people calling in to check on tickets. The billing is very convoluted and it sometimes takes month's to get an explanation. I would not recommend to even my worst of enemies.
The company I work for has had the worst experience switching from Verizon to Granite. There wasn't any savings. They made a huge error in trying to port a line of ours. We have wasted so much time emailing about services, billing disputes, etc. I don't recommend using Granite in any capacity.
granitenet.com
