Grand Rapids Press
Their habit of tossing free weekly papers around my neighborhood is incredibly annoying. Interestingly there's never any one available to speak to about this practice after calling the office.
their "marketing solutions" team is famous for overpromising
every single time I try to call about missed delivery I get hung up on
because who doesn't want to get robocalled every single week hassled by one of their brainless marketing reps ?
Got an email with a deal on Thursday and Sunday delivery. Called to order. First guy screwed up an never placed order. Called again. Second guy got it ordered and the Thanksgiving paper delivered by special request since first guy screwed up. Got Sunday paper just fine. Then the second Thursday paper (11/29) never came. Tried to call and got automated system that said they could not deliver me the paper and to call back tomorrow (11/39). This is why I cancelled two years ago. The service stinks and it's hard to get a hold of anyone. Looks like I'll be cancelling again already. Will NOT recommend The Press to anyone.
The WORST customer service I have ever experienced! Stop with the constant phone calls, there is a reason you keep losing customers.
Canceled an ad contract with them and continually get hassled by reps
Taking all Michigan newspapers and moving print production out of state. Simulated stale local news.
Rarely receive delivery. Prices keep going up less content. Delivery people don't deliver but billing does a great job taking the funds from our account.
It's happened AGAIN! No Sunday paper and all you get is an automated line. My wife and daughter were hoping to read and take with them as they head out for the day. The automated line said it will be replaced, however, if it is not here in 20 minutes it does them no good. This is why I dropped subscription the first time.
Very smart people work here. I'm glad to be part of an amazing organization.
Started 6 month subscription in first week of July. Never received a paper! Asked for refund after 7 weeks of constant phone calls and promises that it would be remedied. It's now Oct 27 and still waiting for full refund because every time I call they say they will escalate claim or even that they have to prove I never received any papers. WHAT!! All I ever wanted was a paper subscribtion, not all this hassle. Now give me my money back or a newspaper!
If I could give it less I would. Delivery is terrible & frustrating. When are you people going to get your act together?
Worst customer service. On hold for great lengths of time with scratchy static music from the movie Sting. No one ever comes on the line . Bad service too. Sunday October 14, 2018 for example. I got 2 sections of paper along with ads. No o e cares. I pay for this service. No wonder people cancel delivery
This is liberal propoganda at it's finest. Never report anything other than fits their twisted narrative. The reporting is inept and they purposely withhold news and information. Sad.
Remember the gold ole Grand Rapids Press ? They had real reporters and writers, there was plenty of content, they were timely with news and sports, etc. It Was a good paper. This new newspaper is a mere embarrassment to our city. No content, slow, liberal slant, hard copy paper 3 days a week only. Ive subscribed for 46 years but am REALLY questioning the value in doing so moving forward.
one of their 'marketing consultants" wouldnt' stop harassing me after I cancelled my contract due to endorsement of HRC in 2016 election. #MAGA
Terrible news outlet that has become completely biased. No thanks.
No press again. I quit for 4 months because of this. Thought I give them another chance, big mistake.
this is the 2nd Sunday in a row that I had to call and complain about not receiving my paper and the first time they brought my Sunday paper on Tuesday and didn't bring my Tuesday paper. very irritated with this place
I wanted to support the local newspaper so I signed up for a subscription. However, I never received a paper. After I asked to cancel I still kept receiving bills. To be honest it all feels like a scam, I would not recommend buying their paper until they learn how to treat their customers and conduct their business in a professional manner.
