Started 6 month subscription in first week of July...

Started 6 month subscription in first week of July. Never received a paper! Asked for refund after 7 weeks of constant phone calls and promises that it would be remedied. It's now Oct 27 and still waiting for full refund because every time I call they say they will escalate claim or even that they have to prove I never received any papers. WHAT!! All I ever wanted was a paper subscribtion, not all this hassle. Now give me my money back or a newspaper!