Grand Hyatt San Antonio / Hyatt Regency San Antonio Review

Didn't need help with much but when I did the hospitality staff was there and ready.

The lobby bar is great, but service is very slow during busy hours.

Waited 3 hours for the front desk to bring up an air mattress and the A/C wouldn't even work.

Just average. Self parking wad $31and they told the guests we had to park 5 floors down because they had the good, more convenient spots reserved for a local event. Manager was not interested in trying to make it right

Awesome staff! The hotel staff was amazing and very courteous. The cafe was way overpriced.

The people were professional and went out of their way to meet my needs.

Very nice hotel. Rooms are not as large as other similarly priced hotels. The proximity to the convention center can't be beat.

Good location, nice rooms, friendly staff. The water is crazy soft so be prepared to take an extra 10m in the shower!

Great hotel in San Antonio!!!! Best workout area and pool I've ever seen.

It was nice and lot of night life was within walking distance

The rooms were ok, a little to be honest for almost 300 a night. The manager in charge of the conference rooms was really rude. I don't remember her name but she talked down to the people in the meetings. All in all I would not be staying here again. I recommend staying at Hotel Valencia. The rooms are gorgeous and less expensive.

Great location, close to the Riverwalk and great service, would reccomend checking out the parking as that is available at extra cost.

It was a nice venue. The food was a little bland but the bartender was accommodating. I would have liked more decor but overall nice.

Nice hotel in downtown San Antonio. It's close to everything.

Hotel was awesome, pool is fun and heated, staff was nice a friendly. Valet was horrible!!!

Very clean building,professional staff, modern and beautiful decor

Stayed at the Hyatt for PAX South. The hot was busy with atendees of another convention when. We arrived, and transitioned into PAX smoothly. The rooms themselves are good, and the service desk and room service is very prompt. They have a small Cafe in the hotel, which I found to be a bit too pricey, but the convenience is also very nice. It is in a great location downtown, and walking distance from the convention center and The Alamo, and has an enterance from the Riverwalk.

The Gran Hyatt is centrally located right in the epicenter of all the action. The staff was welcoming and professional from every moment that we interacted with them.

We're up on the 24th floor and it's great. We have a city view plus the room are quiet, which is nice after a day of running around. The rooms are nice and clean with several different types of pillows to choose from

No vebtillation system in bathroom, hdmi disabled on tvs. Burnt plastic smell in hallway.

beautiful hotel in great location with blazing fast wifi.

Staff very friendly. Room is nice. Right on the Riverwalk

I have been to the hotel for several conferences. The meeting rooms are nice and the staff is extremely responsive to requests from presenters.

Very clean hotel with friendly staff. Room was adequate for the price. Some small minor inconveniences, but overall a good stay.

Wasn't prepared for the drunken crowd so early in the evening on New Year's. Definitely not kid friendly New Year's event.

Overall very nice stay, only complaint was the $30/day self parking that was not outlined anywhere.

Working there is the best!! We do our best to assist our guests to create a stay they'll never forget.

Awesome hotel. Highly recommend upgrade to Club level. Located right on the river.

The condos on 25th floor and above are to die for! The pool on rooftop is gorgeous. The condos are called Arteza I think.

Beautiful large hotel with amazing view and amenities

Nice rooms, nice accommodations, they took care of our event very well. Its located on the riverwalk but not in the middle of al l.j the tourist stuff so not as crowded here which is nice.

We stayed here for a weekend away from home. The service was amazing. Everyone was very friendly. We will definitely be going back!

Very nice rooms, conference center is huge and covers 3 floors of the hotel. The hotel is about a a 12 minute walk from the main Riverwalk area.

Was here for a conference. Staff was extremely helpful. Our room was lovely. The gym was amazing.

I had a very happy time. They all helped us without problems. The rooms were very clean and had everything we need.

Nice enough place, very busy. Just a warning for my fellow Texans - posted 30.06 but the sign itself isn't compliant, no contrast and very difficult to see.

The room was clean with a beautiful view. I requested extra hangers for our room and they arrived within minutes. The staff was friendly and professional. Will definitely stay at again.

It only gets one star because the general staff were great and all my issues have to do with facilities and management.

Where to start. Ok I stayed here this past weekend for the San Japan Anime Convention, and yes this is HUGE so I can let some of my issues slide, BUT since this is not this events first year in this hotel I'm not giving them too much slack because they should have been better prepared this year.

Let me begin with my hotel room. It was disgusting. It was so humid and muggy in this room you could have cut the air with a knife. I spent time in many rooms this weekend and only my room felt this way. We had to keep the air in the low 60's to even make the room sleepable. Everything in the room felt damp and moist due to the humidity. I complained several times and nothing was done, I even asked for a dehumidifier (because surely they knew this was an issue) and they brought me a HUMIDIFIER, needless to say I gave up after that.

Also I had a large group so we had about 3 rooms under my name and when I checked in they gave me this slip of paper to fill out that basically asked if I wanted room service or not. I choose yes because we had so many people I knew we would at LEAST need clean towels. Welp 2 of my 3 days there we had no clean towels. Why even give me the paper to fill out if you were just going to disregard it????

I also ran an event where we would need urns of hot water. 3 of the erns I got were still dirty with coffee in them and my water was brown!! I had to rush replacements but that was disgusting.

One of my companions went to the bar at one point to get a drink, when she paid they ran her card for over $100!!! Then the bar had the audacity to blame the bank and not offer to reverse the charge!!! (side note: I work for a bank thats total BS).

We had a huge issue with theft as well this weekend.

When we were trying to check out of the hotel my boyfriend and I were the last one in our room to make sure everything was cleared out. When I called for assistance to get my stuff out of the room we waited for over an HOUR for a bell hop to come up to our room. Well, he never came. We went down to the concierge to ask where he was and they said "oh he already came." NO!! We called twice during that hour for assistance, then they tried to feed us a line "well you have to be in the room." We never left the room. And then lastly they said "well we only have one bell hop on duty" Thats where I lost it. When a hotel has an event that attracts THOUSANDS of people and basically sells out their whole hotel, don't you think it would be a good idea to maybe hire EXTRA bell hops on check out day??? This is where the concierge guy just looked at me and said "take it up with management."

So I did. While I was trying to talk to the manager about all my issues I kid you not, HE WALKED AWAY FROM ME!!! Not even a word, just walked away. That is unacceptable, I work very heavily in customer service and I have never been treated that way by management.
I'm so appalled after this weekend. If it wasnt for the fact that I work for the event that was going on I would NEVER EVER go back to this hotel or any hotel affiliated with them.

One of my companions has already tried to submit feedback by phone and got the run around and transferred to many different departments and when she asked for a written confirmation that her complaints were heard and addressed by someone of management they told her no. So now we are just going to take it to corporate.