All my maintenance needs were carried out promptly. I am very happy with my stay in one of their Properties i.e. South Port Apartments and will recommended anyone who are looking for affordable and value for price apartments.
I ve been waiting a month in 90+ degree heat for my A/C to be repaired. I m told their contractor is backed up. When asked about bring in a different repair service, I have yet to hear from the manager.
This community is surrounded by beautiful landscape, including Wheaton Regional Park, conveniences (i.e., schools, metro, shopping and within minutes of DC and VA), as well as recreational venues. Living in Glenmont Forest overall has been very satisfying. As for the office staff, particularly management, have always been professional and more than supportive. I have lived in Glenmont Forest for over 12 years and without hesitation would suggest this community to friends and family.
I ve been trying to get these people on the phone since June. Previous resident at one of there properties. It s impossible to get them to return any calls. The woman Indu never returns your calls. She rude and unprofessional. She one worded me, never answered any of my questions. Stated she would call me back and has not. I ve called her 4 fours since June and my issue is still not resolved. I would never never refer anyone to rent from this company. Please go somewhere else!!!
The management team does their part to make you feel as if you're at home when you live here. This last year has been a trying one for almost everyone I know, and the "office, cleaning, and maintenance staff have all gone to great lengths to ensure the residents can live in a safe, clean, respectable environment.
I left message for Grady on the business hour no call back . I have several unresolved problems with one of the properties. Covid laws uplifted and even better a lot needs fixed
These are great apartments in a great area. The maintenance and office staff are always friendly and quick to respond to such issues. Kathy Webster the property manager is AMAZING! I have loved my time here and will always recommend it to others
The last most recent one reviews seems like PAID or written by management. As anyone can see that 99 percent reviews are negative.
Horrible parking. It was free when my family move in. A year later they charged for parking. If you work late you have to park on otherside of the complex if your lucky. I got 2 of my car towed , they change new parking company, which, I paid for the year within 2 months after. Lack of proper communication from leasing office. Informing me that I need new parking pass , that I already paid for . They said they placed on my car .they lied , you would think they would send email was sent to me or a phone call. even a letter at my door . Try get reimbursed for getting my cars. They said no , this will be my last year here . Unprofessional!
I moved out of my place because the community went to absolute chaos once Grady took over. Panco was the previous management company, and they went above and beyond to make sure the residents were not only satisfied, but actually happy. They set the highest standard and example that any management company should follow.
The moment Grady moves in, they try to make cosmetic changes in order to convince us that things are going to be nice. The cosmetic changes were tacky, sloppy, and they even replaced all the real, natural grass on the property into fake neon green grass. The property looks like a minigolf course. Probably because they're cheap and wanted to save costs on maintaining the grounds.
They lowered the income standard required to live at our apartment complex, so it brought questionable characters to our community that conducted criminal activity constantly. I have personally had police show up to my door twice to make their rounds asking if I was okay because there were constant cases of domestic violence in the apartments surrounding mine. I can count multiple times I witnessed and heard criminal activity being conducted by the same people, who just somehow managed to remain as residents of the community.
Grady hired a security patrol to monitor the premises after hours (we never had to have this before because Panco actually cared about who they were allowing to live in the complex), and the security patrol was completely unprofessional and wouldn't stop harassing/hitting on myself and other women, and followed me with his vehicle as I'm trying to walk my dog. He even left his post and asked if I could let him inside. Also, my apartment complex smelled like weed for 6 months straight because of the person living above me. Grady put out a blanket statement regarding drug use, but never actually took action on violations to my knowledge.
The front desk personnel that were there would treat you like you were an inconvenience, and seemed like they did not care whatsoever about their job. If you hate your line of work so much, then find a different job and stop taking it out on the residents who are trying to resolve issues you most likely have caused yourselves. There was a point in time where most of the community was in an uproar over how horribly Grady handled things, that our property manager felt bombarded and had to reach out to her supervisor. We actually got a statement issued that essentially told us to stop with the complaints. From that point on, all community posts on our portal had to be validated/approved before it could be posted. So if they don't like what you have to say, it's not getting posted and nobody else is going to see it.
I do feel bad for the property manager having to deal with everyone's complaints, but maybe there wouldn't be any if Grady actually cared.
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