I moved out of my place because the community went...

I moved out of my place because the community went to absolute chaos once Grady took over. Panco was the previous management company, and they went above and beyond to make sure the residents were not only satisfied, but actually happy. They set the highest standard and example that any management company should follow.

The moment Grady moves in, they try to make cosmetic changes in order to convince us that things are going to be nice. The cosmetic changes were tacky, sloppy, and they even replaced all the real, natural grass on the property into fake neon green grass. The property looks like a minigolf course. Probably because they're cheap and wanted to save costs on maintaining the grounds.

They lowered the income standard required to live at our apartment complex, so it brought questionable characters to our community that conducted criminal activity constantly. I have personally had police show up to my door twice to make their rounds asking if I was okay because there were constant cases of domestic violence in the apartments surrounding mine. I can count multiple times I witnessed and heard criminal activity being conducted by the same people, who just somehow managed to remain as residents of the community.

Grady hired a security patrol to monitor the premises after hours (we never had to have this before because Panco actually cared about who they were allowing to live in the complex), and the security patrol was completely unprofessional and wouldn't stop harassing/hitting on myself and other women, and followed me with his vehicle as I'm trying to walk my dog. He even left his post and asked if I could let him inside. Also, my apartment complex smelled like weed for 6 months straight because of the person living above me. Grady put out a blanket statement regarding drug use, but never actually took action on violations to my knowledge.

The front desk personnel that were there would treat you like you were an inconvenience, and seemed like they did not care whatsoever about their job. If you hate your line of work so much, then find a different job and stop taking it out on the residents who are trying to resolve issues you most likely have caused yourselves. There was a point in time where most of the community was in an uproar over how horribly Grady handled things, that our property manager felt bombarded and had to reach out to her supervisor. We actually got a statement issued that essentially told us to stop with the complaints. From that point on, all community posts on our portal had to be validated/approved before it could be posted. So if they don't like what you have to say, it's not getting posted and nobody else is going to see it.

I do feel bad for the property manager having to deal with everyone's complaints, but maybe there wouldn't be any if Grady actually cared.