We rented a home that global resort homes manages. When we arrived the home was not cleaned properly. There were spots of food all over the walls and cupboards. Stuff on the walls of the bathrooms. We had to sweep the floor as the floor was also dirty. The pool was absolutely disgusting. There was globs of hair all over around and in the pool. Garbage and clothing items around the pool. Broken glass. The pool was green and cloudy. I emailed to ask them to clean it the night we checked in. They didn't come until 430 the next evening. She swept the area and agreed it was unacceptable. She said she would contact her supervisor and ask her to get the area cleaned immediately. The next day we left to go to the beach. I emailed again to clarify they would be out to clean they said they would. Came home it was still disgusting. Called the next morning, someone finally came out about 11am to clean the pool and told us we couldn't use it until the following day, which was Wednesday. We checked out Thursday. Contacted them again, they stated they were told 4 hours. And didn't seem to care that the one amenity we rented the home for was not usable 4 out of the 5 days we paid for. I'll never rent a home they manage again. We spent $1700 for 5 days and had to clean up the home and could only use the pool for 1 day, not to mention all the time I spent trying to get someone to remedy the situation. It was a complete disappointment.
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We stayed at Windsor Hills, a property managed by Global Resort Homes. Windsor Hills was even nicer than we thought it would be. Very well taken care of, manicured landscape, nice warm community pool in the winter! We had a few incidents in the month we stayed at the condo - dishwasher wasn't working, no hot water in one of the bathrooms. With both incidents, Global Resort Homes was responsive and got someone out resolve the issues the same day.
See screenshots, this is a money first company. We advised them that we just found out about a traveling associate who was diagnosed with Covid, and 4 people who need to be quarantined.
When given this information, they told us they do not recommend we go to their house, but because we were too close to our arrival date they would not give us a refund or even a credit to be used in the future.
Learn from my mistake. Do not book a vacation if you find out global is a part of it. Cancel it immediately and go with a company that will work with you. Buying the travel insurance has not helped me here, as they can t tell me if they will even cover this, and if they do I won t know if we re up to 60 days
Staying in Storey Lake, reserved through Marriott Homes and Villas, managed by Global Resort Homes. It was interesting to me when signing the contract that there are explicit instructions on how to handle, and who to contact for, a noise complaint. Turns out that's important information. There was a party going on next door from the time we arrived around 4:30pm, until the Sheriff responded to our noise complaint at 4:00am. It resumed the next day, and we have been trying to get through to the non-emergency Sheriff number once again tonight, as we've officially passed the "quiet hours" start. The GRH office was of no help, as they directed us to the main Clubhouse. The main Clubhouse was no help, because they couldn't determine the owner or property manager for that unit. So basically, you sign a contract with all these rules, but your neighbors could have rented through someone completely different, or even potentially own the place themselves. No one can help or will help, and no one here can sleep. Most contact numbers are just M-F, so you hit a dead end. And for Marriott reputation, this is extremely subpar. Vacationers beware of Storey Lake and GRH.
Tourists BEWARE! My family and I stayed on Kings Castle and could not have been more disgusted and dissatisfied. Our trip was rescheduled 3 times due to COVID so the excitement was an all time high once we got there. Upon arrival, the floors in the house were loaded with dirt, pool was filthy with Styrofoam and waters bottles in it, toilets had urine on them, the fridge was not working (we bought $800 worth our groceries for our 10 day stay), the ceiling by the front door was leaking, the upstairs bedroom floor was constantly wet and the room smelled like mildew. Mind you we paid the fee to have the home deep cleaned with their new COVID measures! We called multiple times - we had to continue to send pictures which was upsetting as the customer because they basically called you a liar. It took days for someone to clean the pool. We had to wait for someone to fix the fridge until after 1am for them to only bring ice and a cooler; we cleaned the fan on the back of the fridge out ourselves so it would work. This guy even took pictures of our food to show that we weren't lying about our grocery run. I mean how much lower can you go? Management had excuses for everything and refused to help. TATIANA - if you are reading this or your boss is...take some classes on proper professionalism and customer service. Your disrespectful behavior, tone and lack of people skills is absolutely disgusting. When we called, you continued to put blame on us for your property not being maintained and even screamed on the phone when trying to explain the issues. With multiple reviews stating the same about YOU, you should not be representing a company that caters to tourists. Inmates are treated with more respect than you treated us during our stay. And to top it off, Tatiana falsely advertises she is the boss that makes the calls for the entire resort. No one should have to experience this ever - and with this being my kids first vacation, first Disney trip - you should be ashamed you are a company operating for families that come specifically for Disney.
This company has the best customer service ever, I have spoken to several individuals and I was so surprised that I did not run into anyone rude. I will definitely stay with this company again and thinking of buying with them. I stayed at paradise palms resort and I had no problems, I m very satisfied.
For context, this was our 4th stay in Kissimmee in 18 months, and we used VRBO. We only have 5-star reviews as guests and pride ourselves on cleanliness and open communication. We've received nothing but positive feedback from owners/managers for our communication, which is to help them out.
Our family of 4 stayed at 8137 Sun Palm Dr. and it was our first time staying at a Global Resort Homes property. Due to a late flight and a long line for car rental, we did not get to the home until 3a and went right to bed. When we got up the next morning and noticed that there was a hose in the pool, coming from the neighbor's screened-in lanai (pictures attached). I called to tell GRH about the issue. The woman said the pool guy would come out to take care of it, and I explained that because the tap water was running into the pool for a long time, the water was ice cold. GRH charges for pool heat, but I asked the woman if they could warm the pool up that morning without charging us due to the inconvenience, and not to have free pool heat for the whole stay. She said she would ask and call me back.
After the call, we noticed the spa jets would not turn on. A while later, we did a load of laundry with the temperature set on Tap Cold, and hot water came out. I messaged them about the issues, and they said they would have a tech come over that day.
Around noon, the pool guy was taking care of the hose, but said management didn t tell him about the spa jets, so he fixed that too. After several hours of no call from GRH, I messaged them, asking about the pool temp and letting them know the pool guy fixed the hose and spa jets. GRH staff member Jessica replied that "the washer hoses will be addressed, but that is no reason to have free pool heat." At no point did we ask for free pool heat because of washer hoses (full transcript on VRBO). And, the ice cold pool ended up being hot by evening, so maybe they heated it without telling us? GRH maintenance never came by that day.
The next day, we got back in the evening and there was a note from GRH maintenance (picture attached), which basically said "washer is hooked up correctly, spa jets work, and if you want spa heat, you need to pay for it." We knew the spa jets were fixed, and had messaged GRH letting them know. We never asked for free spa heat. The washer was still not hooked up correctly (video attached). The blue valve was feeding hot water and the red valve cold. The note was an insult.
The next day, I messaged GRH addressing the note that was left. I let them know that the washer was still not hooked up correctly, we knew the spa jets were fixed, and we didn't ask for free spa heat. I said we were trying to help, we enjoyed our stay, and we get good feedback on our communication. I received a nice reply from Karina.
I left an honest review on VRBO, where I said nice things about the home, and left a similar review of the experience as above. I still gave the property a 4-star rating. GRH decided to hold back my review, but it auto-published 14 days after submission. The response on VRBO said ",Very glad to hear the house was as it should be..." So, the washer connections should have been backwards and a hose left in the pool.
To add further insult to injury, Aileen of GRH gave me a 1-star "overall" review on VRBO as a guest, 5 stars on "cleanliness", 2 stars on "communication" and 4 stars for "house rules". So, our inconveniences made us bad guests? I called VRBO about GRH's review. They reviewed the transcript, and apologized profusely for GRH's unprofessional behavior. Unfortunately, VRBO cannot remove it, only GRH can, which they have not. VRBO also felt it was wrong for GRH to leave me a bad review while holding back my account of the stay, which wasn't even as low as the 1 star I received. So, I had to resort to Google Reviews, which I never use.
Hopefully, someone at GRH reads this and does something about it. If not, that's on them and maybe the owners using them will read this review and understand who is representing their properties. This was very petty behavior.
Barbara was GREAT! She took her time helping me find a great home. (5 bedrooms and 5 bathrooms) This was our first time doing a Vacation Home Rental and everything went smoothly. The home was just like the pictures but the only problem was, understanding the pool heating. The Resort was a PLUS. Gameroom, Theater, Gym, Basketball Court Etc.
My family booked a New Years vacation at 4308 Acorn Cove. We were looking forward to a Florida vacation in a house with a heated pool/spa. Our experience at this house was horrible!! Our pool heater didn t work for the entire time and when we called to complain we were told we damaged the equipment and the despicable manager was going to call the police on us and evict us!! Our trash was never collected the entire time we were there and the property has roaches. Is there any wonder? The pool table was broken and shower curtain rods broken. We called she could do nothing. I strongly recommend everyone stay away from this despicable place! They even say everything they do is in the name of god on their website. I wonder if threatening guests with police is part of their godly mission? There are many other outstanding properties who do have a sincere mission to provide great service. Global Resorts isn t one of them!
globalresorthomes.com
