Georgia Hand, Shoulder, and Elbow Review

Great experience! The staff (front & back office) are friendly and professional. Dr. Seiler is very personable and took time to answer all of my questions. I never felt rushed. I highly recommend this specialized practice.

Everyone has been so caring and I have never been to a doctors office where everyone cared. There is such a relaxing atmosphere for the patient. Thank you so much.

Dr. Payne's total demeanor is outstanding. He has been both responsive and responsible. I have yet to have surgery; however, the journey has been delightful. Therefore, I am positive my UCL of the thumb surgery will be successful and to my liking.

I was more than satisfied. I had dealt with pain in my hand for over a year. My first appointment with Dr. Payne, he knew exactly what my problem was. He recommended surgery I excepted his recommendation and inside of a week 98% of my pain was gone. I'm healing well and expecting to be pain free in a few weeks. Great work!

Dr. Dalton was very pleasant and knowledgeable. He explained what was going on with my shoulder and set out all my options for treatment, including worse-case scenario, which he assured me was not likely but he wanted to give full picture. Overall, I feel confident in his treatment and would recommend his practice to others.

Dr. Dalton is a knowledgeable, considerate care giver with up to date information that he shares and discusses with you.
A doctor you would recommend to anyone in need of his expert care.

they have been the orthopaedic surgeons for our entire family for 2 decades flawlessly, none better

Excellent staff & service, from the front desk through check out. My only "complaint" is that it took weeks to get my prescription because of delays and/or miscommunication between the doctor's office & my insurance company. But that was a one-off that doesn't represent the quality service & care that I've experienced.

Dr. Seiler is great! He's easy to talk to, and clearly very knowledgable in his specialty. No pun intended, but I feel like I'm in very good hands! :-)

AN AMAZING EXPERIENCE. THE STAFF US VERY FRIENDLY AND ON POINT. Dr. PAYNE US AWESOME! THANK YOU FOR THE AWESOME CUSTOMER SERVICE.

After breaking my wrist at the joint, surgery has repaired the break. It is going to take me a long time to get back to normal, but I am grateful for the doctors and staff here

I was astonished at the level of professionalism, efficiency, attentiveness, and friendliness that I observed throughout my entire appointment. I went for my first appointment at Georgia Hand, Shoulder, & Elbow today for a surgery consult for my intense carpal tunnel syndrome, after being referred by my neurologist. Upon check-in, it was brought to my attention that my appointment was for the Marietta location. When I apologized for the error and expressed the frustration at myself and that I had driven over an hour to get there, not realizing my mistake, I was shown immediate compassion and empathy while the Marietta office was called on my behalf to explain the issue and inform them of the mistake. Then, the employee immediately took charge to see if one of the other surgeons would be able to fit me in. Luckily, I was called back to see Dr. Dalton after only a few minutes. I was expecting to have to trek back home and reschedule, causing my appointment to be pushed out for a month or so. This was very impressive and exceptional patient service!

When you first arrive at your appointment, expect to fill out all of your info on one of their convenient iPads (very nice for CTS when it is painful to hand-write everything). If you fill out everything ahead of time on their extremely user-friendly and efficient website like I did, your info will automatically be there for you to double check for accuracy and sign, creating a quick and efficient check-in process. When called back, a consultant goes through your information with you, while you have the opportunity to explain any issues in more detail. If an x-ray is needed, as it was for me, you will be taken to the x-ray room for those and escorted back to your assigned room, which, by theway, is comfortable, roomy, and super clean. Like the consultant, the x-ray technician was as friendly and personable as everyone else I had met thus far. After no wait time at all, I talked to a couple of Mercer med student interns who asked in-depth questions to prep the surgeon with prior to his meeting with me. Like everyone else, they were extremely nice, professional and knowledgeable, exuding confidence for the practice and their expertise. Almost immediately afterwards, Dr. Dalton came in and surprised me with his masterful ability to explain my results and diagnosis in a way for me to understand. Dr. Dalton was extremely patient and took his time with me, providing complete focus and attentiveness towards me. Once we discussed my options and he was sure that I had no questions, he passed me along to the finance rep who quickly discussed my insurance coverage and expected out-of-pocket expenses after she had finished discussing it personally with my insurance provider.

Everyone here was phenomenal and I would advise every medical practice to study their client management process to replicate for their own use, as this was my best medical practice experience ever.

Dr. Dalton and the entire staff at GHSE are incredibly attentive and friendly. All questions were quickly answered and the procedure explained. A very professional group of providers.

Friendly staff. Dr. Seiler is a very knowledgeable and experienced person. He explained my options but ultimately was only intreated in what would work best for me.

Very very good with patients. Determined to help me figure out what is going on with my hand.

Dr. Payne listens and is very thoughtful in his approach

Everyone associated with this office is friendly and professional.

Dr.Starr is amazing, the staff however are not passionate people! They arent empathetic to the nature of your injury!! They will hassle you about a balance even knowing the injury was due to an accident but this is the only medical practice that is hassling about the bill! I am definitely never going back there!!

Very impressed with the support staff, Dr. Seiler and their beautiful facility!

His bedside manner and professionalism were the best I've experienced. I felt confident in the work and the experience was quite good given the circumstances.

Wonderful experience everyone was very professional Dr.Alexander was the best back

Dr.Alexander was friendly, listened to my questions and answered my questions in easily understandable language. He presented a clear diagnosis as well as Treatment Plan options. Thanks Dr.Alexander!

This was a pre-op with Dr. Payne. Next week he surgerizes my right hand and wa-la, my fingers are better.

The receptionist didn't know I had already registered on line when she handed me her tablet, I told her I had registered on line and she asked me "how was I supposed to know that". Guess the right hand does not communicate with the left. Then a lady came and got me. We walked to the back and she told me she was going to take X-rays and I told her I just had them on Monday and they were already pulled up at their office. She told me she didn't know that and no one told her. I guess the left doesn't communicate with the right. When the nurse came in to get my information she had no idea what was going. No one is communicating. That being said I really liked Dr. Starr. He had a huge confidence hole to climb out of and he did it and then some.

A solid team that is good at getting through the process, providing updates and Dr. Starr delivered as discussed. Piedmont needs to continue to work on their integration and online capabilities to make the process quicker with prefilled in documents.

No one wants to break their arm, go to the doctor, and have surgery; BUT, if you have to, you better go to GHSE. After visiting another Ortho doc after breaking my arm in a car accident, I (thankfully) got a second opinion with GHSE. From the moment I walked into their office, I felt comfortable (which is hard to feel in a doc office). The staff was so friendly and caring, including the x-ray technician, and Dr. Starr's "bedside manner" should be copied by every doctor. He quickly found that the previous doctor's advice to "see if things could heal on their own" was inaccurate and had surgery scheduled the same week (even having him leave a conference early to make sure I was seen ASAP). Normally, I'd think a doctor trying to get me into surgery would be to make money, but I could tell that this was the last option he wanted for me.. Fast forward, surgery was even harder than he imagined but went very well and I've had no complications (even when I could've had some nerve damage due to waiting too long before surgery). He also said he made sure to stitch me up really well so that this horrible cut (to put a big, metal plate in my arm) wouldn't be as visible as it could be and the scar really does look great! If I ever have to be seen by another doctor for anything from my hand to my shoulder, I'm going to back to him (and have recommended him to so many people already).

Dr. Dalton is a very good orthopedic surgeon. He takes the time to explain the situation and give you the best possible options. He is patient as well in answering all your questions.

Busy office but staff is very communicative about timing of the appointments of the doctors. They let everyone know that some appts were running behind due to emergency surgery. Every person that I had contact with was pleasant, professional & engaging. I met over 10 staff members. Dr. Seiler is the BEST! He listened & communicated throughly regarding my medical concern. He also has a nice personality & funny....great bedside manner, if you will.

Excellent service. Dr. Payne is outstanding. The best staff ever. Never have had anything to complain about in the several years I have been seeing Dr. Payne. Wouldn t go anyplace else.
Deborah L. Carter, M.D.

Excellent!! Took my 17 year old son, Dr. Seiller's bed side manner was wonderful. Would go back to him any time we need a hand specialist!!

Dr. Starr was very clear and took time to answer my questions. He explained my injury and options and was respectful and considerate.

Dr Howell is excellent...he took plenty of time to thoroughly explain everything.

Everyone is professional while bringing a friendly atmosphere. Everyone is great.

Dr. Dalton has a chip on his hand, shoulder, and elbow.

I was here for an appointment 3 weeks ago and decided to leave a review because the experience is still bothering me. Dr. Dalton walked into to room, seemingly made a judgement about me, and conducted the appointment like a "Law and Order" style interrogation. I was so taken aback by his tone and line of questioning, that when asked, I couldn't even remember the name of the physical therapy facility where I had been getting treatment for over a month. I sat there trying to process what was happening. He was curt and accusatory. The appointment was unnecessarily hostile. I felt humiliated and was nearly in tears when I left. I was angry with myself for not being a better advocate for myself and my pain. Dr. Dalton was both condescending and dismissive. If you are having issues and workers compensation is a factor, I recommend going to another doctor. You need someone who'll listen to you and offer solutions. It was an overall INFURIATING experience.

Was referred by DR doctor and very happy. Just hate in Atlanta as we live about two and half hours away.

Dr. Alexander & this practice saved my life. They have always been wonderful in communicating with me and helping me through an injury I've had for over a year. I appreciate GA Hand so, so much!

Excellent customer service. Modern in everyway. This is a state of the art facility. The assistants nurses and doctors are attentive and easy to talk to.

I was seen quickly in office and Dr. explained level of healing that had taken place and realistic expectations for future function of shoulder.

Dr. Payne is the best and he has really made my hand, wrist and arm normal again. I am so impressed with the three scars I have. I feel they will be almost invisible when they heal properly. I just thank God that Dr. Slappy sent me to Dr. Payne. He is the best and so is his staff. Everyone there is so professional, friendly and always make the patients feel at ease.
Rita Rainwater

Parking is always fairly easy. The staff and techs are warm and welcoming. The lobby is a spacious place to wait, although it seems I rarely ever wait long. Dr. Alexander shows genuine care and great expertise. I would definitely recommend his office and care to friends and family!

Dr. Seiler is the best orthopaedist for shoulders. He is also a gentleman.
His staff is outstanding. I speak as a PBK member.

Dr an staff are great knowing how to treat people an doing their job greatly appreciated

Dr. Sieler is the best orthopedic surgeon in Atlanta. I have had several surgeries by different surgeons. He is kind and listens to what you are saying.

I could not be more pleased with Dr. Seiler and his entire staff in Atlanta. After not having full use of my left hand for over a year, I met with Dr. Seiler in April. I had my first surgery in June. I was estatic to have full use of my hand back after completing just 2 weeks of occupational therapy. I just had my second surgery last week to repair my right hand and am looking forward to a full recovery with it also. Dr. Seiler has been honest and straight forward about everything so I was never surprised or caught off guard. The environment in all of the offices and the surgical suite are outstanding. I highly recommend Georgia Hand, Shoulder, & Elbow.

Thorough exam
Pleasant office staff

The care my doctor takes with me as a patient. I feel that I am in good hands with Dr. Sieler. I am grateful to my doctor for the referral. The Physical therapist is awesome, caring, patient, and very knowledge.

Dr. Seiler is always very open and knowledgeable with his advice. He will always suggest phyical or occupational therapy before rushing into surgery when appropriate. Despite damage from Rhumatoid Arthritis, he has offered me a path to many more years of functionality with my hands and wrists!

The wait to be seen can be LONG, over an hour today but Dr. Payne is the best and I get his undivided attention

Due to injury, this is the second procedure Dr Payne has performed on me. I have to say that I am 100% satisfied with really, everything. I could ramble on with details, but mostly, I'm completely satisfied with my outcomes. Thank you Dr Payne for your friendliness, compassion, and unrivaled surgical skills!

Knowledgeable doctors but be prepared to be just a number at this mega-clinic. Very professional staff and environment but lacking a personal touch. Office gets incredibly busy and you spend a lot of time waiting, but worst of all you feel like you have a clock running as soon as the doctor enters the room. You've got 10 minutes to make sure you get all your questions answered and then they are off to the next patient. I felt the doctors were well practiced and knowledgeable but I wanted more explanation and time to walk through my personal treatment plan and this clinic simply cannot provide this level of care with the amount of patients it sees on a daily basis.

They squeezed us in on a last minute notice. Entire staff very friendly and professional. Doctor Seiler was fantastic. Highly recommend.

I went to Dr. Alexander because he did a masterful job of reconstructing our son's damaged hand and because he understands the importance of proper hand function for musicians. (I believe he plays music himself) He is easy to understand, skilled (actually, maybe "talented" is also applicable since he had to be quite creative in repairing our son's hand.) I have the feeling that whatever problem you may have, he's seen it or a something close. The physical therapy part of the practice also seems top notch in my limited experience. I'm relying on these fine people to keep me operational.

The staff is very friendly and caring. Dr. Seiler is great dealing with my 14 yr. old daughter!

Dr. Starr was very professional,caring and knowledgable. I have full confidence in him and look forward to a successful operation and recovery.

Dr Howell is excellent with patients. Glad we found him!

I am very pleased with the care I m receiving from Dr. Start, he is very thorough.
I would highly recommend him.

Dr. Alexander is great. He is timely and always delivers. I came to him following a car wreck and over the matter of years he's given clear direction and forward thinking answers for my wrist pain. I 100% suggest his methods!

I'm sure the doctors at this practice are very talented and nice people but the office staff is incredibly inconsiderate! I booked an appointment with Dr. Payne 3 weeks in advance. He came highly recommended. I drove 2 hours from NC to ATL just for this appointment. They call me the DAY BEFORE my appointment, after I had driven down, to tell me that they won't accept my exchange insurance!! They wasted my time and cared little about it on the phone. Why couldn't they have called me back the day that I booked the appt or even a couple days after to tell me that they won't accept my insurance?!! Now my hands are still in constant pain and I'm having to search for another hand doctor. Thanks for nothing!

This man, Dr Dalton, has a talent straight from heaven. What he was able to do to repair my wrist (severed tendons, nerves and artery) is nothing short of a miracle. I might add, his OT staff is second to none.

He is an excellent surgeon and provides quality aftercare.

I enjoyed being apart of an awesome team. I started with Dr. Starr letting me now I had Avascular Necrosis and I heeded a shoulder replacement. He then sent me to see Dr. Dolton. I could not lift my arm. It would just drop down whern trying to lift it. I did several weeks of physical therapy. Then on October 13,2017 I had left shoulder replacement. By January 9, 2018 I had complete range of motion. I am so happy with the results. Dr. Dolton is the man.

Very professional Doctor and office staff. They are great with preventive medicine. The care given to me today will help avoid future surgery. Dr Alexander made the procedure as painless as possible. The area treated was numbed to reduce pain when a needle was injected into the hand.His procedure room demeanor is fantastic. Dr Alexander is the best hand surgeon in Georgia. Anyone with hand problems can get the best results at Georgia hand.

In my 49 years of living, I have NEVER had a specialist diagnosis and provide treatment on the first visit. Dr. Alexander actually took the time to provide treatment on the FIRST visit. I was shocked, flabbergasted, and very pleased with every aspect of the practice. Normally, you get assessed (for billing purposes) then asked to return for treatment. This place values patients time and money. I absolutely love it. Then, if that wasn't enough, I was fitted with, not 1, but 2 braces!!! Hold on to your pants....I was then referred to physical therapy...which was downstairs. It gets better! I WAS SEEN THE SAME DAY!!! FITTED WITH A 3rd BRACE that I could use all day! I was given a magazine that provides additional needed information. Both the doctor and therapist took the time to explain what was happening, the cause, and the fix without being asked. I have NEVER been so impressed with medical care. Thank you for being a cut above the rest!!!

Dr. Howell is an excellent doctor. He knows his business, in addition he is friendly and provides excellent service. So nice to see doctor like him

They treat you like a number. I waited in line for appointments forever. Theyre one of those places with 5 waiting rooms, and they pass you off between different people to sit in different waiting rooms for longer. Through my entire process, from start to finish, including the day of surgery, I was in the presence of my doctor for no more than 30 minutes over no less than 5 visits. 15 minutes the first time, to reel me in, then 2-3 minutes for two visits, 2 minutes before surgery, then 5 minutes and 2 minutes for two appointments afterward.
They refuse treatment, even minor appointments, without full payment in advance. They were sure to tell me they would cancel (and charge me for the cancellation) anything I couldn't pay for in advance, insurance notwithstanding. They treat you very suspiciously, they're rude and cold, like you already got them once or something, lol.
The doctor did the "old fashioned" version of my procedure instead of the newer method, which leaves less scarring and has less recovery time; when I asked why he did this he said, "It's how we've always done it." Which made me wonder why he didn't just hack it off and then put leaches on it, since that's how they used to do it...
They kept setting me appointments every two weeks, for no reason but to "watch my progress" and charge me 300 bucks a visit. The doctor barely stuck his head in the door, but they were glad to x ray me till i glowed in the dark, and sell me a brace for a hundred bucks that did not fit, so i replaced it with the same brand, new but larger size, from ebay, for 12 bucks! The thing is, it didn't fit, i told them it didn't fit, they said it was mine anyway, and sent me home with it. they said it would loosen up. I turned purple instead! When I told the doctor, he laughed; that's all.
Now, 2 days after receiving my first ever bill in the mail ( months after my surgery because the office lost my address) I'm getting calls from their collections robot; its calls are literally 15 minutes apart, and its sooo slooow, and annoying. I've asked them to stop calling and they will not stop! And its only the bill for my last visit, which they couldn't charge me, due to fault of their own, while i was in the office.
Last, and worst of all, my now failed surgery will need to be repaired by a competent professional - basically anyone who does not work at ghse.
They just so obviously don't care about their patients beyond getting paid for the hack job they do on you, that its not funny.
Stay away, fair warning.

Dr. Starr did a great job fixing up my hand after a car accident. It was a complex injury and he was able to get it back to normal!

My appointment started on time. The clinical manager was friendly and moved everything along quickly. Dr. Alexander was great. Clearly explained my options, risks, and potential outcomes.

Staff is very caring and professional. Excellent customer service.

At first I didn't believe but my Dr made a believer out of me thanks for caring

Staff is terrible with a high turnover....be surprised if you ever see the same person twice. All about money....money over care. Very impersonal approach to everything. Staff is rude, doctors are rude, managers are rude. Their billing and scheduling is atrocious. Sure they only get busy off the requirement to come here for workers comp. Obviously, you can tell it's a corporate culture.... meaning whoever is in charge needs to be fired....along with everyone else. All this place is a nice building with incompetence and utter rudeness on the inside.

Dr. Dalton is very personable. He was recommended for his expertise by my family physician and I was comfortable with his honest diagnosis. The entire office staff is friendly and the office atmosphere is warm and welcoming.

Thanks to Dr. Dalton and his wonderful staff for providing such great care .

Dr. Alexander and staff are an amazing group of people. I recently had surgery and felt a little anxious, the nurses made sure to answer all questions and calmed my fears during the entire awakened procedure. I instantly felt relief from carpal tunnel release surgery. Very knowledgeable and informative team.

Very professional, and played along well with my just amputate it jokes about my hand.

This was a follow-up on a shoulder replacement for my wife. We were promptly taken care of, even though we arrived a half hour early. The staff was warm and courteous, and Dr. Dalton made us feel confident in the surgery and prospects for recovery. We were VERY pleased with the performance of the surgery and the excellent way it has turned out!

First visit with the group, Dr. Seiler and staff were exceptional. Dr. Seiler was very thorough and understanding of your needs which is what I like. Keep up the good work!

Dr. Howell and his staff at the Marietta and Atlanta locations were welcoming, nice and knowledgeable. The staff at the surgery center were awesome as well. All questions were answered for us and felt relaxed and comfortable. Dr. Howell was amazing and I had a successful surgery!

Really great experience, Dr. Starr is awesome and takes his time and listens. Other than the long wait to get back, which can t always be helped, I would definitely recommend and feel good about the treatment I m receiving.

Awesome experience. Staff was friendly and Dr. very professional and explained everything in understandable form.

Knowledgeable Doctor. Trust him. Dr. Robert Howell knows his specialty, hands.

As fairly new patient of Dr. Alexander, I remain satisfied and completely confident in the care and advice he provides me. Although I reside in Iowa, I intend to utilize Dr. Alexander's services for any major future health needs concerning my current or any new condition that might arise.

Most efficient Doctor s office I have ever been too.

I felt the personal attention and care was excellent.

Everything on time - Dr. Starr thorough and extremely pleasant and caring. Explained options well ! One shot, on to Therapy.

Nice office, high tech check in and friendly staff. Dr. Starr was thorough and explained things well.

Georgia Hand, Shoulder and Elbow is always on it. We have received such good service each time we are there. Dr. Starr is professional and takes time to make sure we understand what is going on at each visit.

Dr Payne and his entire staff are the type of professionals you hope for but rarely get.He is an excellent clinician and has excellent rapport with patients. He takes the time to address both his and your concerns. It doesn t matter how many other patients he has scheduled, he will sit and go over every aspect till you both or satisfied. ... then I am sure he will do same for every other patient.
Those qualities are what should be norm and as he proves there are doctors/surgeons out there that provide that level of care.
His entire staff from front office , assistant, radiology tech, ortho MA are all on board...kind, courteous, experienced in their job and caring! I couldn t be more thrilled by my care! Thank you all!
Patty M.

Physician was professional and showed a genuine concern. Asked me my symptoms vs. telling me what my symptoms are. Gave me a continuation plan to heal my shoulder and explained a follow up plan. Very worth while visit.

The best in the business. Incredibly intelligent and incredibly attentive to figure out the best solution for your individual needs. Such a pleasant and efficient office.