Their dashboard is full of bugs. The setup process is ridiculous. Support doesn't exist. Nobody here seems to know what they're doing. Conversion rate was terrible and they couldn't get it fixed. Something is wrong with their targeting.
What reviewers say about Genius monkey
What does Genius monkey do?
Genius Monkey is a programmatic advertising and tracking platform that runs display, video, OTT, native, audio, social, and retargeting ad campaigns, and invites businesses to call 800-595-3462. It's positioned as an ad platform focused on delivering measurable results.
What are the most common complaints about Genius monkey?
Based on what the critical reviewers wrote, the most common complaints focus on traffic that did not convert well, dashboards or platform features described as buggy and outdated, a frustrating setup process, poor or unresponsive support, and concerns about being billed for traffic that did not show up in the reviewers' analytics, leading some to cancel.
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There's nothing genius about this company. Their sales is barely good enough to convince me to sign up. The setup process is terrible. The support is never available. The bugs in their platform are immense. Their conversion rate after 3 months is half of what we get from our other providers. It seemed there was more traffic they billed us for than we saw on our analytics. We canceled.
The traffic they reported to us was 23% more than what our analytics showed us came from Genius Monkey. We brought up the issue to our account rep and they didn't care. Their support is basically non- existent throughout the entirety of the relationship. We stopped all traffic and would never deal with this company again.
Genius Monkey traffic converted much worse than our other sources. Their dashboard looks like it was designed in 1995 and hasn't been updated since. We ended our services with their agency.
We were excited at first to test out a new agency, but after a few months the excitement turned to a horror movie. At first it appeared their traffic converted at less than half our other sources. After looking into the problem for a while we later realized that about 20% of the traffic they charged us for was fake. They refused to reimburse us for the fake traffic and we terminated their services. After further research we discovered this is the same group that previously owned HCG Diet Direct, you can google that name and see how they scammed consumers.
About two thirds of their traffic wasn't real. I think its bot traffic. They wouldn't fix it or make it right.
Charged us for fake traffic and wouldn't refund it or give us legitimate traffic. They tried to tell us we were locked into a contract, even through we were not.
From what I can tell, half the traffic we received from Genius Monkey was fake. I think they're using some kind of bot to automate fake traffic and billing clients for it. I noticed their last company got shut down by the ftc, so its no surprise they're scamming people again.
Billed us for fake traffic and wouldn't give us a refund. When we posted our experience on another website it was never approved. I wonder how many more people had a bad experience?
Genius Monkey billed us for lots of fraudulent traffic and refused to reimburse us. Their account rep tried telling us we were forced to keep using them as we were under contract. Never again!
They charged us for fraudulent traffic. When we called them they refused to refund us so we stopped using them. I posted this review on a more popular review site and it got deleted. They must be getting all their negative reviews deleted.
The digital marketing company I worked with recently provided me with exceptional services. They helped me reach my target audience and significantly increase my online presence. The team was professional, reliable, and delivered outstanding results. I highly recommend their services!
I had an average experience working with Genius Monkey. While their digital marketing strategies were decent, I felt that there was room for improvement. The customer support was satisfactory, but I expected a bit more. Overall, an okay experience.
I had the pleasure of working with Genius Monkey, and I must say they are excellent at what they do. Their digital marketing strategies are highly effective, and their team is dedicated and professional. I am extremely satisfied with the results and would recommend their services to anyone in need.
👏 Genius Monkey exceeded my expectations! Their digital marketing services are phenomenal, and the results they delivered were outstanding. I'm extremely satisfied with their work and would definitely recommend them to others. Keep up the great work! 👍
I had a great experience with Genius Monkey. Their website design and functionality are top-notch. The user interface is intuitive and easy to navigate. The customer support team was always responsive and helpful. Overall, I would highly recommend Genius Monkey for anyone looking for digital marketing solutions.
My experience with Genius Monkey was satisfactory. Their digital marketing services were average, and I expected more personalized solutions. However, their team was responsive and delivered the required results. Overall, an okay experience.
Genius Monkey is a fantastic company that offers top-notch digital marketing solutions. Their team is highly skilled and always goes the extra mile to ensure customer satisfaction. I'm extremely happy with their services and would recommend them to anyone looking to grow their online business.
The services provided by the digital marketing company were exceptional. They helped me grow my online presence and reach a wider audience. The team was professional and efficient in delivering their services. Highly recommended!
Genius Monkey is absolutely amazing! 😍 Their digital marketing strategies are unbeatable, and their team is so friendly and helpful. I had a wonderful experience working with them, and I'm beyond satisfied with the results. Highly recommend! 👍
I recently used the services of a digital marketing company and was impressed with their work. They provided excellent results and helped me achieve my marketing goals. The team was professional and responsive throughout the process. I highly recommend their services for anyone looking to boost their online presence.
Genius Monkey is simply the best in the business! 🙌 Their digital marketing team is incredibly talented and always puts their clients' needs first. They helped me achieve remarkable results and increase my online visibility. I highly recommend their services!
I had the opportunity to work with Genius Monkey recently, and it was an incredible experience. Their knowledge and expertise in digital marketing are unparalleled. They were able to understand my needs and provide tailored solutions that delivered amazing results. I can't thank them enough!
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About Genius monkey
Programatic Advertising and Tracking - An Ad Platform Built for Results… Proven Results! - Display, Video, OTT, Native, Audio, Social & Retargeting. Call today 800-595-3462
- Website
- geniusmonkey.com
- Phone
- 800-595-3462
- [email protected]
- Address
- 80 E Rio Salado Pkwy
- Categories
- Consumer services