General Computer Systems (Genesys) Ltd. Review

Just wanted to leave a nice review for the folks here. It's the least I can do. I went in with a problem with my custom built PC after I bought a new graphics card which left no room for a PCIE card I had. They took a look right when I walked in, offered a couple of potential solutions that we both agreed were ultimately not the best. While they couldn't help me out because of my specific setup, they were super nice and knowledgable. Definitely be coming back if I need help in the future

Friendly, polite, very experienced and reasonably priced.

I had sent in my computer to HP for a screen replacement, and it came back devoid of programs and data (another story -- one star to HP also). I had backed up the computer before I sent it in, but was having trouble restoring the data, so I thought I would go to a specialist with my back up disks and backup hard drive. Ten days and $150 later I got the computer back with nothing but the operating system, with the owners explaining in broken English that although they had tried mightily, they couldn't restore the data. I went onto the hard drive and quickly discovered the backup file, which I transferred to my desk top and transferred into the appropriate files.

$150 down the drain. I agree with prior postings. These guys might be wizards at fixing hardware, but they appear to know little about software, and completely ripped me off.

Fantastic local shop in the Grand Lake area, they do all kinds of repairs and know how to get the job done and done right. Prices are reasonable for the service and given that they've been around for so long I'm sure it's fair.

I have relied on General Computer and E.G. since CPM / floppy disc days (remember that?) 25 years or so... by accident, they were near my home, but their service impressed me so much then, I kept on... I find when I recommend them to someone, they tell me their own experts sent them to general and they already go there as needed.
I habe had them build computers for me, and/or customize my Lenovo laptop, convert to solid state and upgrade software.
Always on the job, always guarantee their work, always willing to explain things to me -- why one thing works and another doesn't. Check things out to make sure they;re working right (had to bring in an HP printer that was getting weird recently, kept telling me to put in paper or a new cartidge when already done... one of their guys fiddled with it for a few minutes and said "It's working now." See you next time.
Their knowledge is encyclopedic. They're always helpful, and know you want/need that computer back as soon as possible sometimes: "Go next door get a cup of coffee and come back in half an hour" and maybe it'll be done or else they can tell me how long, tonight, tomorrow...
In other words, they know that you;re there for them to help you, and that's what they do. The best.

Brought in my Sony laptop and this company damaged the mother board and could not fix their problem. Offered me a Dell for a replacement. Extremely disappointed.

Excellent
..the best

This is my go-to place for computer repairs. Labor costs are cheaper than at the local bike store (Cycle Sport). Everything I've brought in has been fixed quickly and affordably.

Delivered what they said they would in a timely manner.

They are so knowledgeable and kind. As long as I can go to General Computers, I will not go anywhere else.

I have been doing business with General Computer for 25 years. Too bad the small neighborhood computer store is a vanishing breed, but General Computer survives. They have always steered me the right way. Even though I could get a better deal on line or at a Best Buy, I would never consider buying a system anywhere else as General Computer sells quality systems and stands by them.

I am a lawyer. I need dependability. I write a column on technology for lawyers for a national magazine. I wouldn't call myself a computer engineer b y any stretch, but on the other hand I would say I know more than the average business computer user about computers. I have good online support for software issues. I need a very solid and totally trustworthy source for "hardware." I rely on Alex at General Computers for my hardware needs. He is extremely honest. He is very bright. He is very fair. He sometimes tells me that I don't need something when I am prepared to spend more. I like that. He even does "housecalls" when I have issues that would best be resolved if he visits my office in the home here in the Lakeshore District. Today, I am accepting delivery on a high end computer that Alex has built to order for me. I have complete confidence that what I will receive will be far better for me than anything I could order from Dell, Amazon, or any other online discount source. I know from experience that Alex stands behind what he sells and services and part of the equation for me is knowing that if anything falters, Alex will make it right at a very fair price. Alex has been my "go-to" hardware guy for more than 5 years and has taken me through several crises -- where I face tight deadlines with clients -- without fail. That means a lot to me. It is no accident that General Computers has been in business for more than 20 years, while other companies have come and gone.

Great personal service, competitive prices, honest and reliable. Highly recommended.

I took my Dell Workstation into General Computer Systems thinking that maybe my hard drive was dead. As I have serious government deadlines to which I must adhere, I lived in dread for 8 long hours. I walked it into GC. The tech plugged it in at the bench by the front door. It worked. I am sitting here with the new monitor I shipped in a week ago. GC could have given me a big song and dance, but instead eliminated two out of my three worries for $20. Thank you!

I brought in my two tablets to see if they could be repaired. Knowing it would probably be cheaper to replace. They checked both and confirmed my suspicions.

I've been to this store two times in last 8 years because my computers don't break often. I had wonderful experience when I visited this place. First time, they took out the harddrive from my laptop PC because it was too old, too slow and it was time for the upgrade. They made a nice external harddrive from my old laptop's harddrive. I remembered it cost probably $60+ dollars almost 8 years ago. The second time took place last week. It was for my old desktop PC. I took it in and the staff diagnosed the problem. He explained it to me what the problem was. He could do it but he would charge 40 dollars, etc. The staff also cleaned my desktop PC. I would recommend this place to my friends.

I have not used their services for a little more than 2 years now but I was referring people to GCS. I telephoned them today to see how much, if anything, they would charge my dad to just put the latest update onto his system for Adobe Flashplayer and Java. The programs are already installed but peer-to-peer Global Networking problems have kept me from remote accessing his computer. The Asian male who answered the phone kept trying to tell me that it was $75 an hour and may be more if they find problems on his computer. I told him again that there are NO problems and I just wanted them to hit "Update" on those 2 programs (my dad's almost 80 so not the most computer literate person) which takes less than 10 minutes. I did not want them to even LOOK for problems and this guy kept talking about how they might find problems in his system. I hung up and read reviews and then decided to write my own.

Yes, I am angry but that does not change the fact that I asked him to load the latest update of 2 commonplace programs onto a laptop and he kept telling me how he might find problems which might take more than an hour to fix. I used to trust these guys but never again. I have used Adobe forever and Java since it came out and have had no issue EVER in installing the latest updates. This was just an attempt to swindle me out of money and I didn't appreciate it.

Really bad experience with these people, Bad experience with the customer, very bad experience, held my equipment hostage to get more money, refused to give me an invoice reflecting what really happened, tried to cover, dander that we pay. Cash in his attempt, stay away from these people if you want to have peace of mind

The hinge on my perfectly working Asus laptop broken. The first shop I went to went online and said no parts were available and that he would have to lose things back together and need to keep the computer for five days. I stopped by this shop six blocks away and he said he could fix it by putting three miniature screws in from the back of the laptop. He said it would be ready the next day. Three hours later he called and said it was ready! I went and picked it up and the price was the $180 he had quoted.
I have a regular "computer guy" we have used for many years to build our desktops and set up the software on my laptop's. He wasn't equipped to deal to deal with a problem like this.