Ashamed ToBeBlack

Review of General Computer Systems (Gene...

I have not used their services for a little more t...

I have not used their services for a little more than 2 years now but I was referring people to GCS. I telephoned them today to see how much, if anything, they would charge my dad to just put the latest update onto his system for Adobe Flashplayer and Java. The programs are already installed but peer-to-peer Global Networking problems have kept me from remote accessing his computer. The Asian male who answered the phone kept trying to tell me that it was $75 an hour and may be more if they find problems on his computer. I told him again that there are NO problems and I just wanted them to hit "Update" on those 2 programs (my dad's almost 80 so not the most computer literate person) which takes less than 10 minutes. I did not want them to even LOOK for problems and this guy kept talking about how they might find problems in his system. I hung up and read reviews and then decided to write my own.

Yes, I am angry but that does not change the fact that I asked him to load the latest update of 2 commonplace programs onto a laptop and he kept telling me how he might find problems which might take more than an hour to fix. I used to trust these guys but never again. I have used Adobe forever and Java since it came out and have had no issue EVER in installing the latest updates. This was just an attempt to swindle me out of money and I didn't appreciate it.