Generac took a month to ship my leaf vac. It arrived by Motor Freight packaged in a cardboard box without any protection. The gas tank on top was smashed down into the motor. JUST ANSWER YOUR PHONE AND HELP.
Terrible service, they will not take me off of hold and help me. I have tried to contact them but I cannot get any help.
To start off with I posted this on Generac's "review" site. It was declined because it didn't meet their criteria. In short they didn't like what I had to say and to include the treatment I received from customer service. However since Generac has the ability to pick and choose what people has to say about their product, I'm leaving my experience here.
Generac may have great reputation for generators but it is obvious that they are not equipped institutionally to support any consumer products. In short they want you to buy their product but don t expect you to really use it. Their business model is to only deal with dealers and not sell anything or support consumers directly. The lesson is clear, at least for me. Avoid Generac consumer products unless you want to be caught in a Catch-22 quagmire regarding parts, service and a unit that actually doesn t work. Generac may want to introduce consumer products but until they determine how to change their business model to live in a consumer world you will have an expensive and almost non-repairable item.
My first impression was good read the reviews and it was high. However I m wondering if their ratings are fixed because this machine didn t even come close to living up to its reputation. On the first start there was trouble. (June 2020) Carb couldn t regulate fuel. (Overnight after fist start I woke up to a filled crank case, both cylinders and had gas dripping out of the carburetor and gasoline all over the floor) Called Generac and they referred me to their authorized repaid dealer. However this dealer had no idea they were even one. I waited over two weeks for this dealer to get their act together but with no avail so I called Generac back again and this time they gave me two more locations both 20 miles away. I waited almost a month before the replacement carb came in. Upon installing and testing, the engine failed. So now I need a new engine. Service center placed and order. Weeks went by and nothing. Called many times to see where it is and long story short Generac put the blame on the service center. Finally on August 27, 2020 I got my generator back.
August 28, 2020 I put it to work and in less than an hour it had shut down. I had found motor oil strung all over the inside the truck it was sitting in. I added another quart restarted the unit and literally saw oil dripping out of the engine being sucked up by the engine cooling fan and tossed. With the amount of oil puddling and sprayed all over the place I was surprised that Opec wasn t there with a drilling team. Come Monday (August 31 2020) it went right back to the authorized service center where it had been sitting for two months. Long story short the engine that Generac gave me was a used one and told me it was new. A used engine or in their (Generac s) words a repaired one with unknown amount of hours on it. (Generac repaired tag included in picture)
Generac customer service is everything short of actually helping you. Oh they ll say that their sorry but that would be the extent of it. I was offered a new unit but after receiving a used engine for a generator with less than an hour on it that cost me three grand I couldn t trust them since they done me wrong like this. I asked for my money back and it was a fight. Back and forth and finally I was told that they would refund my money and made it a point that I was going to wait 4 to 6 weeks for it and even that came with no guarantee. They didn t offer any compensation for my lost time, cleaning or the fact that I had to rent a generator.
In closing avoid Generac like the plague. You cannot count on them or their equipment . Don t buy, not recommended, not worth the hassle, and this company should be in the top 5 of the worst company to deal with and product output.
Love my General generator for my home. Very convenient to have for power outages.
I am horrified by their low quality made generators.
They must be ashamed to sell such products.
This company is real bad.
I ordered A Generac Home Generator on 9/10/20. On 10/5/20 I received an email saying the unit would be delivered by 11/30/20. On 11/20/20 I received an email saying the delivery is now unknown. On 11/23/20 I spoke to customer services who said the delivery is now between 13-22 weeks out and they have no better information. They wouldn't let me speak to a supervisor but offered me a a "maintenance kit".
For those of you thinking about ordering a Generac product, make sure to ask about a delivery date. Their advertising is not being straight forward at all.
In my opinion, their Service and Support are the worst I ve seen in all of my time in the portable power industry. I ve spent hours over the phone with rude, cocky reps that were unfamiliar with their own equipment and unable to step out of their cubicle and attempt to find an answer to solve problems with their equipment that customers have spent a lot of money on. I ve had better luck with google.
I have something to explain to everyone about the safety and hazards of using generators. Everyone should follow all the generator safety instructions and follow what is said on the generator s operating manual. We heard that many people have died each year when using generators due to carbon monoxide poisoning and electrocution. There is something very serious that everyone should always be aware of when using generators. Some people do run their generator indoors which is not safe and that increases the risk of carbon monoxide poisoning which can cause death of family and you. Some people run their generator in wet conditions which can electrocute them. Here s an advice about generator safety: please remember that you should never run your generator indoors. Remember that carbon monoxide is an odorless and colorless gas that you cannot see or smell. Carbon monoxide is a silent killer. Keep that in mind. Make sure your generator is 15-20 feet away from your house and away from doors, windows, and vents. Having a carbon monoxide detector is very important against generator safety. Some people also allow children to go near the portable generator which could pose risks. We need to keep an eye on our children making sure that they are not near the portable generator so they won t get electrocuted or burned by the generator which is dangerous. A locking enclosure also keeps kids safe. A generator shed might look like a tempting place to explore, or take cover during a game of hide-and-seek, but a generator is a dangerous piece of equipment that can cause injury. It says on the manual that we should also keep children away at all times from the portable generator to avoid injuries. Generators pose electrical risks. If you need to use your generator during wet weather, you need a generator tent to protect your generator from getting wet. Don t let your generator get wet. Keep your generator dry and before using your generator, please make sure your hands and your generator is dry. Everything that is said on the generator s operating manual should not be ignored. Never smoke cigarettes near the generator. Please keep flammable things away from the generator. Never overload your generator too. Your generator can catch fire. Never ever try to plug a generator cord into a wall outlet to avoid back feeding. Back feeding your generator is dangerous. Always turn on your generator first before plugging in appliances and shut off the appliances before turning your generator off. Use a heavy duty cord for your generator and the cord should not be worn out. All the instructions should be followed carefully. Never refuel your generator while it s running. It can cause fire if fuel spills while your generator is hot. You should turn off your generator and let it cool off before refueling it. This is only a reminder for everyone s safety of using generators. Make sure your generator is properly grounded. Thank you and hope everyone stays safe as well.
Generac is by far one of the worst companies I ve dealt with thus far. Bought a 17500 watt generator and used it 4 months before it broke down, only to be sent to an authorized repair shop and has been there for 3.5 months! I call generac almost every day for answers and results, but my so called Rep Jenni at extension 2935 refuses to return my calls by claiming to be in meetings all day long! 3000.00 spent on a machine that does not deliver along with a company who takes your money then refuses to stand by their product. Fair warning to you all, Do Not Buy any Generac products because you will be left hanging with nothing but empty words and pockets.
This company does not stand behind their products. I purchased a Generac 3100 PSI Pressure washer from them. The unit failed after 4 uses. It was of course after the warranty. The pump seals were bad and the pump is not serviceable. Terrible design and terrible customer service. I would not buy anything from this company!
We bought a generac generator. We couldn't get it to even start. We called the company. All we got was a woman who read from the manual. We never were able to talk to a mechanic. They finally told us to take it for service. The place they told us to go to wasn't sure they could service it. This is very difficult. We are both older and can't haul a generator around very easy. It is under warrenty. You would think the company would be responsible for their product.
generac.com