We bought a generac generator. We couldn't get it...

We bought a generac generator. We couldn't get it to even start. We called the company. All we got was a woman who read from the manual. We never were able to talk to a mechanic. They finally told us to take it for service. The place they told us to go to wasn't sure they could service it. This is very difficult. We are both older and can't haul a generator around very easy. It is under warrenty. You would think the company would be responsible for their product.